Houston IAH

❎ Not Verified | This must be the worst airport in US! We are on a transit flight and we needed more than an hour for immigration check! Lanes were labeled open, then they closed, and people standing there had to go back like us. We pick up the luggage for transit, and have to scan again and wait in line for another hour! This is unbearable after an 11 hour flight! No service, people unfriendly, and some women from United are screaming at the passengers! I know we cannot do anything about it, but more people have to report to make changes. I cannot recommend a transit via Houston!

✅ Verified Review | Southwest terminal has no accessible charging stations! It is 2017! How the heck is there only one charging station at a gate and it's on 1 old school power strip. Only 6 people can charge their phones when there are over 80 seats available. We live in a time where we are dependent on our phones and you can't make the charging stations more available. You should be ashamed of yourself.

❎ Unverified | Very good airport, it has a good choice of shops but the airport is quite big so I'd recommend to only do shopping around the gate. The staff there are polite. However the parking lot might be quite dirty and the airport is usually crowded. You usually can find what you want or need at the stores or the supermarket.

✅ Verified Review | A few months ago I've heard of a brand-spanking new high-tech Terminal C North was constructed at Houston and I was very pleased that my flight was there. This was the terminal of the future. The design was very modern and clean. Blue LED mood lighting filled up the whole terminal much like the one in the 787 Dreamliner. The terminal is huge with very high ceilings. The restrooms were like I was in a five-star hotel - very modern and clean and big. There was a nice selection of food and beverages to choose from. The restaurants were not your typical Mcdonalds (no McDonalds at IAH anymore though) or Subway restaurants rather they were the specialty, high-quality local restaurants that made it all the more special. There was also a decent amount of shops to choose from though I felt there too many selling the same things: souveniers, neck pillows, and magazines. What really got the kick out of my Terminal C North experience was the seating. They were not your typical airport seats rather they were leather and very cushioned armchairs and in front of you a table with charging ports and an iPad. Yes, an iPad in every seat! You can do countless things with the tablet to get you occupied such as games, access to the Internet browser, shopping, magazines and you can order food and drinks from it! Very cool and hip experience at Terminal C North and I can't wait to be there again!

A beautiful airport to say the least. Excellent design so when passengers arrive they have a long walk to get to their luggage which reduces the waiting time for luggage. Souvenir shops are also really nice and airport staff are also helpful. Would definitely visit again.

✅ Verified Review | Layover to and from a family vacation in Roatan. On arrival was 15 mins too late for shuttle trains between terminals. I had several hours between flights so I walked between Terminal A and E only to discover security and United counter were long-past closed so I couldn't check bag or get to more secure part of the Airport. On my return flight I arrived earlier in evening. Was told I couldn't check my bag until it was within 12 hours of my flight. Went back at the appointed time - original info was incorrect and again I'm outside the secure area - only another 6.5 hours to go. Nothing to do but wait - not paying $300 for a room. I have books and puzzles but even Starbucks is now closed. Place is bright and clean enough but there is not even anywhere to plug in my phone.

✅ Verified Review | Before transitting via Houston from an international airline to United Airlines I read the reviews on this site. The reviews had me very concerned about that 2 hours we had for transit from Terminal D (internationl) to B (domestic). My husband also required a wheelchair and this only added to my concerns and yet, we were very pleasantly surprised by the help and friendliness of the American staff. We received help from the airport staff who assist passengers with needs such as with the wheelchair (but you must book the wheelchair or other assistance with your airline). We did not experience the long queues at customs and they were not rude. Note. We landed and departed at off peak times - ie midday and 8pm. The airport is very modern but there is a 1.5-mile (2.4 km) distance from Terminal A to Terminal D.and so you definitely need to take the upstairs Skytrain between terminals. There are some curvy corridors when navigating from arrival lounges, shops and the Skytrain but there are plenty of signs that point the way towards the Skytrain and other terminals. Note. For international to domestic transits you really need to allow 3 hours in case of queues and flight delays but it can be done within 2 hours if you are organised and only have carry on luggage and study the online airport maps to get an idea of where the Skytrain is located. Plus, the local USA airlines tend to stop passengers on to the domestic flights if is within 30 minutes of the plane leaving.

✅ Verified Review | Customs was the worst we have ever dealt with. The waiting lines were more than 2.5 hours long. The staff was rude and kept moving us from line to line only to get put back in another line. There were dozens of people around me that missed their flights for the lack of help with customs. Out of all the times and places I have traveled I have never felt so frustrated. No one was helpful and they were certainly were not in a hurry. This airport has been the worst one of my life!

✅ Verified Review | An airport to best be avoided. If you do use it for transit, be sure to talk with the crew of the incoming flight. They may be able to help speed things up. Otherwise it seems you need to allow at least three hours transit time. There is no transit area, so you must clear immigration. There is an automated system, but it rejects most people and you go into another queue for manual processing. When I was there, there were 3 immigration counters operating. It took about two hours with no possibility of sitting, eating, or going to the toilet. Staff were uncommunicative and only sometimes apologetic. Once out of immigration you must collect your bags and find where to drop them again. It seems easier if you are travelling United or Star Alliance. It's a longish walk to the departure part of Terminal D. After leaving your bags, you must go through security to get to the departure gate. It is extremely thorough. Because I missed my connection and was coming next day the line was short. There are no signs about the rules, but they include: Remove everything from pockets, remove laptop from bag, empty water bottle, remove shoes and belt. You get scanned in a machine, wiped with explosive test, then patted down. I forgot to empty my water bottle. If I wanted to keep the bottle, the only choice was to exit and repeat the whole process. Did so as I had time and no queue. Everything was repeated including patting down. In the gate area there is good fast free wifi. Lesson: travelling from NZ to Europe, go via Asia.

Pleasantly surprised. Having read all the reviews here I was anticipating a nightmare with queuing times for everything. But I flew through all queues. Immigration, customs upon arrival. Check-in, security and immigration upon departure, and this was on Super Bowl weekend when there was higher traffic volume everywhere. In terminal D there is a small variety of food and shopping options, but they are high quality. There was no arrival duty free which was one downside.