Edinburgh Airport

✅ Trip Verified | Our Jet2 flight landed at 7.15 pm. On arrival at the terminal building half of the passengers could not access the building due to queuing at immigration desks and were left standing in very cold unpleasant weather. On gaining access after unacceptable delays we were directed to use the electronic passport control by airport security staff. Probably half of the passengers failed to use the machines properly or machines failed to function properly and were sent to normal immigration posts, hence the shambles which had led to totally unacceptable and avoidable delays. Some explanation for debacle would be appreciated.

❎ Not Verified | Yet again Edinburgh shows that it is not capable of delivering a service to the level of passenger numbers passing through the gates. Plane parked closer to the city than the arrivals hall. Buses stopped twice on route for arrivals. Total time from touch down to getting out of terminal was over an hour (with no passport delay) as bagage conveyer broke down and nobody came. Surly airline staff who obviously had heard it all before. This arport needs to get its infrastructure in place before offering more services. Perhaps the top award goes to the sales pitch put through the public address telling how wonderful and cheap shopping is to a hall full of people delayed on their way home with no news as to why. Bus driver was the only one to communicate to advise us he can't pass the aircraft while it had it's engines running. That was after standing there for about 10 minutes.

✅ Verified Review | Standing in line and going through security in various airports for me is fine, it is a good thing for our safety. But the first elderly lady we met, telling us what to do was a disgrace. Very nasty and talked to us in a very aggressive manner. Everyone should be checked in the same matter. Random checks on shoes is pointless, everybody or nobody. Passengers should be treated and talked to nicely by the staff. Mostly the staff were nice, it has to be said.

✅ Verified Review | As an Edinburgh resident and a regular traveller to other airports worldwide, I am utterly embarrassed by the dismal experience of travelling out of or into Edinburgh. Very busy and congested for departures, security often shambolic with queues down the stairs, often needing to take a bus to departing aircraft. Arrival today was even worse - long wait for crowded bus to go from aircraft to terminal, with several passengers struggling to stand for the length of time. International arrivals area was a dismal hall, worse than many 3rd world countries. Long queue for the toilets in the baggage hall, down a nasty corridor with duck tape holding the flooring in place. Only 3 ladies' cubicles, 1 of them blocked and out of service, and another wouldn't flush. Had to apologise to many other passengers that this is not typical of Scotland. Then the taxi area is a shambles, poorly signed and people walking in circles. I would rather take the train to travel from Glasgow in future. What a disaster Edinburgh is.

❎ Unverified | What a terrible airport! Arrived to pick up my brother and dropped my mother off at the front of the terminal because she can't walk too far. Big mistake. £1 drop-off fee. Then found parking - miraculous I found it as signage is terrible. Big mistake. £9.30 for less than an hour. Horrible airport. Disorganised, poor directions, exorbitant charges. Poxy. Avoid if you can.

❎ Unverified | I have written to Edinburgh Airport through their websites' comment section and received no response, I'll review it here. ("We want to hear from you") No you don't really; as you know what we all have to say about such a poorly run facility. I landed there Sept. 11th on an Air Canada rouge flight overnight from Toronto, at 06:40 am. We were then kept on the plane for a further 40 minutes, as "a bigger plane had taken our spot". (You hadn't expected two planes?) Then, we deplaned down steps onto the wet runway, just as it was just getting light; and it's cold in early morning in Scotland in September. We then were walked along the tarmac, waited at a red light in groups to cross a ring road to stand by a wall, still outdoors, under an inadequate glass roof with open walls. There were people in shirt sleeves, newborn babies, and elderly people. We then were made to wait there, outside, for a further 30 or so minutes. When the only person (me) to step out of line after 15 minutes to ask why we were outside; we were told it was because "There's no room inside the customs hall". Again: you weren't expecting two or more planes? We then were allowed into said customs hall, a sort of unfinished barrack like space; it took nearly another hour to get to an agent. I told him I had lost the will to live after all that, and he didn't even ask why. I said that it was a poor way to welcome people to such a lovely country, and he didn't look at me. My friend, who had checked the landing time, then driven over to collect me; had to pay 23.50 pounds for parking, as it took over two hours till we got processed and claimed our luggage. I lived in Scotland many years, and I know: Edinburgh: you could do better. I am still amazed and shocked at having to wait outdoors on a cold morning. Thank God it wasn't pouring rain or snowing. I will never fly through Edinburgh airport ever again, and would encourage others not to either.

✅ Verified Review | Utter passport shambles as so often the case in Edinburgh. Totally unable to respond to flights arriving close to each other. Only 3 out of 5 electronic gates working and only 3 out of 8 or so manned gates. Just a hopeless experience time after time. Continues the downhill slide.

❎ Unverified | Arrived from Beziers. On disembarking held in outside corridor/pen for 20 minutes. Then chaos at passport control and switched to electronic passport queue. This failed and was returned to main queue. 45 minute wait. On leaving terminal tried to find signage for mid term car park. Difficult to find in the dark. Helped by Avis Car Hire Representative who tried to find route on computer. Eventually on retracing steps to terminal found small direction sign off the main walkway. Limited lighting then to carpark. Exit signs from car park onto main roads leaving airport very poor and lighting should be improved. Experience was unacceptable and a bad advert for foreign visitors. It looks like Edinburgh Airport is now stretched to capacity. Please let us have an improvement. Even if staff could explain why delays are occurring adopt a friendly and helpful attitude would improve experience.

✅ Verified Review | Baggage handling seems to be a problem here at the moment. Flew into Edinburgh on 6th Oct on time around midnight. Had to wait on plane for a short time (about 15 minutes) whilst buses were sent to collect us. Eventually arrived in terminal and hoping to see baggage on carousel. Here's when the fun began, we were treated to a 90+ minute delay! Two Swissport female staff in attendance giving no apologies or reasons for delay to waiting passengers. When pointed out by passengers that there were young children and disabled passengers waiting for over an hour, one of the staff pointed out that they too had been here over an hour. Pardon me, but is that not their job? Sorry to put you out dear, but already I could see she was in the wrong job! Eventually, 30 minutes or so later, the same female staff member told the enquiring passengers to 'shut up' and walked away. I was amazed at the patience of the passengers and the calmness in which they approached the staff. Eventually a 'supervisor' and what I can only describe as a 'burly minder' came out to listen to the passengers after the baggage was eventually loaded onto the carousel. These 2 didn't listen, but spoke over everyone. In fairness, the member of staff who had shouted at the passengers did own up and was told by the supervisor to leave the area and situation. I gave up almost immediately trying to have a conversation with either of the staff as it was quite obvious they had no intention of listening to anybody. The male 'minder' blamed the situation on the airline turning out all the lights on the plane. I wonder if the airline will concur? Was that the same situation the previous night that I have read about? I'm sure the airline will be interested in hearing Swissport's explanation if not true. We've used Edinburgh airport many times over the last few years but have noticed a rapid downturn in performance. If reading current feedback on performance, it appears many customers are of the same opinion. Our next plane journey will certainly not be automatically from Edinburgh I can 100% guarantee. Whilst I am aware Edinburgh Airport do not employ baggage handlers directly, this situation will be reflected on the airport as a whole.

❎ Unverified | Flight arrived on time at 12.55pm. Through passport control and in baggage area by 00.10. Baggage arrived about 50+ minutes later. Unacceptable - no official communication or apology of any sort. Some baggage staff appeared after about 30 mins but one said "nothing to do with us - don't ask". Obvious staff shortages. Pity those waiting to pick people up. Avoid Edinburgh airport!