Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 567 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
7/10

Dubai Airport customer review

(United Kingdom)

I pass through this airport three times a year on the same route. In recent years it has got better. Queues are shorter for transit security for example. However you step off the plane and know you are going on a mystery tour. Up and sown endless escalators utterly confusing signs and massive overcrowding. Getting off the plane we were faced with signs to transit going in two totally opposite directions more than once. One of them led us into a blank corridor. The trains from one part of the terminal A to B or C or the reverse are very efficient. But until you get to the train you have no idea which bit you are in! Perhaps because of the confused layout there are a lot of staff available to help if you are stuck which is good. Some duty free options are great value but like anywhere else you have to beware because many items are not cheaper.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Dubai Airport customer review

(Qatar)

Great facilities and good shopping. Staff everywhere to help.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Dubai Airport customer review

(Australia)

What more can you say about DXB that hasn't already been said? It's bursting at the seems and the DFS are laid out in such a way that it sees everyone assembled in the only main corridor that runs the length of the terminal! I got bogged down just trying to navigate my trolley around the place. The immigration and security lines took nearly 1hr with so many empty counters and only 5 staff doing passport checks. Dubai is busiest in the early morning and the evening so you'd think it'd be geared with more staff but that isn't the case. Whenever I fly via DXB I always enter with a sense of dread and accomplishment when I get out of there in one piece. Then new facility for the A380 is fantastic but also crowded though I didn't experience it so much as I was using the lounge but sure enough the lounges were bursting at the seems too. Dubai Airport needs to stop building long narrow tubes and start building wide malls like the massive shopping malls in the city.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Dubai Airport customer review

(India)

I travelled to Dubai last 3 month. Airport was clean the ground staff very helpful. I was pleasantly surprised. The airport was very well sign-posted. The security lines were quite short the personnel manning these were very pleasant and helpful. The bathrooms were extremely clean and the food stalls had lots of interesting things. I highly recommended.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Dubai Airport customer review

(India)

Flew DUS-DUB-CCU with Emirates. First flight landed an hour late but still had 70 min for the next connection. However all hopes of getting the next flight was dashed when we were taken on a slow 35 min ride in a bus around the airport to reach the terminal. The lady at the connecting terminal was extremely rude. Was booked in a hotel. The immigration was the worse I have experienced so far staff are more interested in chatting with each other rather than getting your papers done. I did not expect such a lack of professionalism by immigration staff. The airport is big but is made with the aim of making money. There are more shops than places to sit. I found many people sitting on the floor. Avoid Dubai airport. That is sad since the airline (emirates) is quite nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Dubai Airport customer review

(United States)

Flying from Australia to Ukraine with 1st leg via Emirates (landing at Terminal 3) transferring to Terminal 2 for flight from Dubai to Kyiv. What a mess to get from Terminal 3 to Terminal 2 with no assistance in English to explain or help how to get there. You have to find this minibus which is packed hoping that they will let you in. I'm a pensioner so this was pathetic. At Terminal 2 it was like a refugee camp not an airport terminal. All passengers were trying to get to their gate.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Dubai Airport customer review

(United Kingdom)

Having experienced transiting through Dubai airport 4 times since Qantas hooked up with Emirates I am most disappointed. The place is noisy overcrowded and the staff rude and unhelpful. It is affronting to go through security as soon as you get off your plane while it refuels - chaos at security with officials shouting and shoving. No time to get to the business lounge after queuing for 20 mins to get through security and then seeing huge queues simply to get into the Business Lounge. And the ladies toilets! Queues are ridiculous. Given the length of the journey Australia - London this ought to be a chance to stretch ones legs and relax a bit in the lounge. No chance! I yearn for the relaxed experience of Singapore airport transit!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(United Kingdom)

One short connection (2hrs) one long connection (7hrs). The 2 hr connection is just about undoable. Still lots of bussing going on to/from remote stands - frantic dash to the gate. Transit Security is perfunctory at best - the staff weren't even looking at the monitors so why bother? On the 7 hour connection I looked for one of these sleeper seat things - dreadfully uncomfortable and the horrible booming sound system in the terminal makes napping almost impossible. Dubai Airport looks the business but when you look beneath the shiny metal and marble it's a pretty poor airport with little consideration for passenger comfort.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Dubai Airport customer review

(Australia)

After all the hype from Qantas which is now code-sharing with Emirates it was very disappointing. Had hoped to check out the Duty Free for our return trip from London but the turnaround time was spent in a queue on another trip through security. Why is there not a transit lounge for short re-fuelling turnarounds? A transit lounge with toilets and coffee would be the sensible thing in the middle of the gruelling London/Australia trip. We also found the security/check in staff intimidating superior and the use of a lot of hand-waving and curt gestures didn't sit well. The terminal was very clean but it took ages lugging all our flight luggage to find a toilet. To buy a cup of coffee one needed to change money a nuisance when in transit for such a short time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Dubai Airport customer review

(United Kingdom)

Very large. Can take 30 minutes to travel between gates. no view of outside. lots of expensive shopping if you can afford it. Arrogant staff in restaurants/shops. Efficient though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes