Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 242 reviews
3/10
No Skytrax Rating
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Dallas Fort-Worth Airport customer review

This is my hometown airport. It's great to fly out of and fine to fly back into as a final destination. But I cannot imagine have to change planes here even with the Skylink. Real hassle. On the upside the new terminal D is very very cool and the staff is extremely nice and helpful. (They have volunteers in cowboy hats to welcome you and offer help and directions.) The restaurants and shops are reasonably priced and good quality.
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5/10

Dallas Fort-Worth Airport customer review

Went through DFW in and out on our travel from LHR to SJO and were very impressed by the speed and politeness of immigration the efficiency of the security staff and terminal D itself. It did not take more than 25 minutes from immigration luggage reclaim luggage check-in for our next flight and security to the departure lounge. Terminal D is very clean with plenty of seats shops and restaurants. Wifi was not working everywhere though. experience.
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Dallas Fort-Worth Airport customer review

Never thought I'd write these words but I had a very agreeable TSA experience when transiting DFW the other week. Having along with a herd of fellow PAX deposited my hand baggage items + shoes on the conveyor for scanning I then filed through the x-ray brandishing my boarding pass and photo ID. The man checking these engaged in pleasant chat with everyone who passed through - "How are you doing Sir/Madam?" and commented on our destinations - "Tampa Florida Sir? Nice place..." OK so it was a bit of an charade but I welcomed the injection of a bit of humanity to took the sting out of a normally stressful experience. So has the DFW example of the TSA human touch been rolled out nationally? Anything but it seems - thus at TPA just two of us in line boarding passes and photo IDs in hand - but this did not stop a martinet TSA person from bellowing at us harshly to have these items ready (with an absence of Please! too) - she did not even bother to check that we were ready for her which makes one wonder about the actual vigilance of TSA employees. Likewise long security lines at STL encouraged a TSA guy to bellow at (and irritate) all and sundry.
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5/10

Dallas Fort-Worth Airport customer review

I connected in DFW on my way from FLL to SNA on AA. The AA terminal felt like a very upscale mall. Floor to ceiling windows with plenty of natural light. Beautiful polished marble floors. Modern super-functional layout with excellent signage. Real plants (at least they looked like it) hanging out of the second floor. Many quality shopping and eating venues; with the restrooms being actually clean and all the staff I encountered friendly and informative.
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Dallas Fort-Worth Airport customer review

Connected in DFW enroute SEA-DCA. Clean comfortable and with great amenities. Choices for eating were good. Found the concourse to be light-filled with good views of the airside. Transit time was brief but I would not hesitate to go through DFW again.
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1/10

"toll booths are not at all staffed"

(United States)

Not Verified | The toll booths toll road going out of the airport are not at all staffed so if you get up to the booth and there is a problem, there is no one to help. People are reluctant to back up so you are stuck. Took 20 minutes to extricate out of that position today.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Terminal Signs 12345
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4/10

Dallas Fort-Worth Airport customer review

Had been to DFW (from GRU on AA) twice in the past 12 months - and I consider it my best airport experience in the Americas. On both oCcasions I took no longer than 20 min from the moment the plane touched the gate until I passed through customs on terminal D. Immigration queues processed very quickly as well. The last time I had less than 40 min for a connecting flight on terminal C and thanks to the very efficient inter-terminal tranportation (Skylink with trains arriving every 2 minutes) I safely made it. The new terminal D is modern and has many alternatives for eating and shopping inside security.
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Dallas Fort-Worth Airport customer review

With the new Terminal D DFW has become much much better. Customs & Immigration are the quickest most efficient that I have seen at any US airport. International baggage claim is fast as well. If you are connecting to another flight however it can be a bit confusing. When visited there were several different baggage recheck stations depending on destination and there was not much direction available. Signage for inter-terminal connections in the International arrivals area is also in need of improvement. AA's domestic terminals (A and C primarily) continue to be renovated and are improving. Terminal D departures area is easily the nicest in the whole airport if not the state.
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4/10

Dallas Fort-Worth Airport customer review

Flew in and out of DFW. Immigration queues a nightmare one member of security staff was rude and unhelpful not a nice welcome to the USA for anyone.By time we cleared these two hurdles we had five minutes to board our ongoing flight and had to run like mad to get to the departure gate in another terminal. Airport train system was good efficient and very rapid. The airport is quite comfortable very spacious and a good variety of restaurants. We had a five hour layover on our return and eventually waited at our gate only to find they had changed the gate without informing anyone!
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Dallas Fort-Worth Airport customer review

I live in the Dallas area and use DFW frequently. If DFW is your starting or end point it's not a bad airport really. Parking is plentiful and if you live in the area it's especially nice that you can use your TollTag to pay for parking and avoid the lines! Security rarely takes more than 10 minutes to get through; even if your line is backed up there are a minimum of 3 checkpoints in each terminal so you can just walk to another one and then walk to your gate (and now with the new inter terminal train it's a legitimate option to go through security in a different terminal altogether if you're flying AA). Bags usuallly come quickly - generally 20 minutes or less - and having the baggage claim right outside your gate area is a nice touch. If you're coming in from overseas immigration is also relatively hassle free. I frequently take the Lufthansa FRA-DFW flight that arrives mid-afternoon and I've never had to wait in line more than 20 minutes. Taxi times can be a bit longish since the airport is so huge but at least delays are fairly rare (though God help you if you get caught here during one of our rare winter storms - you're not going anywhere anytime soon as the whole metro area shuts down). I've never had to connect through DFW but I could see how the aiports massive size could cause problems for connections; then again things are supposedly much better with the new inter-terminal train system.
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