top100_2016  

Cincinnati Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 33 reviews
5/10
No Skytrax Rating
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8/10

"airport is extremely clean"

(United Kingdom)

One of the best airports in the U.S. CVG is an extremely efficient airport with great people, easy to use signs and walkways, and decent food options 1) Check in and Security - It's recommended to arrive no less than 90 minutes before your flight departs. Although it's nowhere as busy as it used to be, sometimes the lines at check-in tend to go longer than most other airports. Going through security here is very fast and efficient. 2) Walkways and trains - The walkways, escalators, and trains are clearly marked and very easy to navigate. It is very hard to get lost in CVG. 3) Concourse A - Concourse A has plenty of space and an abundance of seating. Plugins to charge are easy to find and the seats are comfortable. Restaurant options are varied and you can fond some really good food at good prices. The souvenir options are a bit lacking and are recommended that you purchase before you go to the airport. 4) Cleanliness and restrooms - The airport is extremely clean and has plentiful restrooms which are also clean.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"closed everything down"

(United States)

My flight was terribly delayed in this airport and the staff were actually wondering if we'd ever get out. The worst part is that the airport staff didn't seem to care that we were still there and closed everything down. This isn't fair to stranded travelers. At least keep a bar open for us to congregate. Also, a paid smoking lounge? That's really cheap. Give me a break. Will not be coming through this airport again.
Experience At AirportTransit
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
10/10

"great shopping options"

(United States)

This airport has great shopping options. They also have an indoor smoking lounge called Graycliff which is nice. They have tv's with sports games, cocktails, cigars etc. During my connection this past week I left my cell phone in the airport. Within a day and a half the phone was turned in and I was contacted by airport security. The lady there was super friendly and helpful. My phone was shipped out to me immediately. Needless to say I'm very happy with my experience with this airport.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
2/10

Cincinnati Airport customer review

(United States)

I flew Frontier to Denver this time. The security screening area is new since last, but completely inadequate. Grumpy and pushy TSA agents, and lacking organization. The airport feels if they forgot to turn on the AC on this hot, muggy day in June. What a miserable experience.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages N/A
no
5/10

Cincinnati Airport customer review

(United States)

Airport security employees are the rudest and most grouchy bunch I have encountered. Dining options are very few and far between. But overall wait times are not bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Cincinnati Airport customer review

(United States)

Terrible walk ways have been broken for more than 8 months. I have flown in or out of this airport 50 times since Sept 2013. United baggage is the worst here leaving baggage unattended and office unmanned with serious delays. Carpeted floors make it difficult to push pull or drag bags. Train has extremely long waits and bathrooms do not have hooks in stalls to keep purses off the floor. With a scale of 1 to 10 with 10 being best I would rate this airport a 2.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Cincinnati Airport customer review

(United States)

I flew on Delta Airlines to MCO and it was a great airport. The terminal was clean and beautiful it really tells about the city's history. The employees were very helpful. The lines for TSA were short and fast. This airport is slightly expensive but it is worth it. I would recommend.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Cincinnati Airport customer review

(United States)

I recently transferred through CVG for the first time in several years. I had forgotten just how easy it is to make connections at this airport especially on Delta flights. The terminal is spacious clean and very well- organized. And the Delta SkyClub is very nice - nicer than many of the clubs at ATL. Unfortunately the service reductions at the airport show as it was extremely empty with relatively few flights showing on the boards.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Cincinnati Airport customer review

(United States)

Fast and friendly service. Great terminals tram walkways and food courts. Easy to navigate with lots of information about flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cincinnati Airport customer review

Terminal 2 is not closed. It looks a bit dated (like it was built in the 70s well it was) but is efficient in serving its purpose. Overall a very easy airport to connect through everything is set up logically. For originating and departing traffic you can get between parking and your gate quickly even at peak departure times. TSA does a much better job here than I've seen at other airports. It's a shame Delta is in the long slow process of de- hubbing it in favor of ATL and DTW but that was inevitable post Northwest merger considering the simple geography of CVG being between the two.
no
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