Chicago O'Hare Airport

Not Verified | Customs is an absolute joke at O’Hare. They make you wait in line for hours to then have to scan your own passports. Both of our scanning machines didn’t work so after an hour in line I had to ask for help. I do want to point out a customs employee flagged us down and let us cut in line because we were traveling with small kids but that was after an hour. Total time was 2 hours and that was with them letting us cut in front of a the whole line.

Not Verified | Deliberately unhelpful "helpers" at immigration lines. The immigration staff themselves were fine, the two women on duty to manage the lines were downright unhelpful and nasty. They re-directed the line multiple times until there were about 10 people waiting for one immigration officer while the remainder of the line were filtered through about 3 other officers in the same time. Even when the 3 staff had processed the longer line, one of the women refused even to acknowledge a polite question by someone in front of me as to whether we could move back to the main line. So ridiculous and ironic given that she was wearing a jacket labeled "I can help you." She was just as rude to people who did not speak English and refused to answer other perfectly reasonable questions about where people should go. Staff like this just make the experience unnecessarily unpleasant, and detract from the good work that other people at the airport are doing in a stressful environment.

✅ Trip Verified | Being rude, dismissive, grumpy, and pretty much just don't give a damn attitude must be required to work here. Every single person not just one or two are this way. The people working for the various airlines are totally different - nice, kind and polite. The contrast is shocking. Lady next to me was basically dumped from her wheelchair into a seat and left. No conversation with her at all. Absurd. Horrible place. I had forgotten why I don't fly from here! Now I remember! I won't do this again. Darn shame people. Darn shame.

Not Verified | What’s up with the customs officers in this airport? So very rude - including Global Entry. We’re Americans re-entering our own country. We were treated like criminals. Such a poor experience for us, but worse yet for international visitors. ORD customs officers need customer service training! You’re a bad example for our country.

Not Verified | Not disabled friendly, airport does not have runways itsvery extensive, lacks water fountains, places for people to lounge/stay while in transit overnight. Staff at stands lack sympathy, empathy and good manners, airport has lots of plant adornments and is beautifully decorated with great photographs and some restaurants but lacks standards to make it accessible to for instance a diabetic, a person with impaired mobility and someone who needs accesiblity to fresh water fountains or quick transportation between far gates if they travel with kids or are disabled, diabetic have asthma or breathing or walking challenges. Lack of runway or belts like in other smaller airports (Colorado, Dallas 5 star for instance). Cleaner, more comfortable and more accessible is better than nicely decorated. Lack of chargers and electrical sockets to recharge pumps and medical equipment and phones and laptops those at the rotunda do not work. Nice plants though. Tables broken, not enough seating space, cluttered.

Not Verified | We had to change planes in Chicago and go from domestic to international on January 2/3. The airport was decently clean but the signage was not clear about where to go. The biggest problem I saw was the TSA agents in the international terminal. Never have I seen such a bunch of ill tempered, unhappy and condescending people in my life. This is one reason why we don't usually fly through Chicago.

Not Verified | After experiencing delays with United airlines a waitress at a restaurant was so rude to me and so insensitive. The bathrooms smelt like an outdoor toilet and they had not been cleaned in years the airport is filthy and they can do a much better job with training their employees at Customer Service.

Not Verified | Worst experience ever. First I was stopped at customs for about 30 minutes while all my bags were emptied and searched. Then i was forced to unlock my phone so it could be searched. I was asked rude and invasive questions during the searches. When i asked why my phone was being searched i was told it was "random extra searching." Finally finished that and was given bad directions by an airport official for transferring terminals. This led me to exit and enter security again which was painfully slow. After getting through security I learned that i was again at the wrong terminal (i was too early for my flight to be posted and both security and airline officials directed me to the wrong terminal.) I was in Beijing, Manila, Phnom Penh, and Macau airports this trip and was shocked to see how much more run down and inefficient O'Hare was compared to all of those. I will never transfer through Chicago again. Good luck to you if you decide to.

Not Verified | Why do none of the power outlets at the changing stations ever work. It's been like this for years, I travel for a living and dread getting delayed here with no way to power my phone or laptop, avoid all connections from this dump.

✅ Trip Verified | Unprofessional, rude, beyond disappointing TSA. How do these people have a job? TSA agents were rude from start to finish. Screamed at travelers in line to get in a different line in the rudest way possible! Laughed at people in line etc. I was disgusted.