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Catania Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 17 reviews
2/10
No Skytrax Rating
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10/10

"staff were very friendly and helpful"

(United States)

Catania Airport was clean (including bathrooms), the security line was quick and easy, and the staff were very friendly and helpful. We had an issue with not checking in online and the ticket staff managed to check in for us online with only 10 minutes left before we were going to have to forfeit out tickets. I suggest that flyers get there early so that they don't have issues that cannot be addressed. We felt very fortunate that there were people there willing to help us fix a situation that occurred to our own lack of experience with a particular airline and limited experience flying within Italy.
Experience At AirportDeparture Only
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"it was crowded and dirty"

(Germany)

Arriving at Catania Airport was a pain. I had to go to the bathroom and it was crowded and dirty, really disgusting. It took forever to get my luggage and the parking situation was unsettling. My flight back to BSL was not listed on the electronic board. 5 minutes later they started to board my flight from a gate other than the one shown on my boarding pass, which was printed 20 minutes earlyer. Never again.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
4/10

Catania Airport customer review

(Germany)

A rather small airport that seems too small during holiday season. All was pretty packed, felt a bit filthy, not up to date. Luggage took a while to show on the belt. Going home, security did not make you feel secure. I was not as long to go thru as stated elsewhere here, but it felt a little chaotic. I am not bothering. We choosed Sicilia for a vacation and that is the airport you are flying into. Not sure if the others on that island are a better option.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
na

Catania Airport customer review

(United Kingdom)

Filthy chaotic poorly managed and miserable. Expected to queue at check-in/bag drop and that was only for 5 minutes but the queue for security had to be seen to be believed and made even worse by ignorant people trying to jump in the queue claiming they only had five minutes (but were then seen the other side drinking). It was then bedlam at the departure gate with two flights "queuing" at adjacent gates and incoherent announcements. Such an appalling end to a beautiful holiday. Airports should be clean there should be soap toilet paper and regular emptying of bins in toilets and proper organisation at security and departure gates all of which was sorely lacking at Catania.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Catania Airport customer review

(United Kingdom)

Have just come back from our first holiday in Sicily - arriving and departing from Catania. Arrived at Catania Airport this morning with 2 hours prior to departure time to be greeted with complete and utter chaos caused by overflow in the airport check in security queues. Average queue time of over 2.5 hours to get through airport security - queues of over 300 deep! People missing their flights and lots of friction between passengers due to queue jumping and lack of staff in managing the situation. We only managed to catch our flight as we stumbled across an alternative queue reserved for solo passengers. Situation not acceptable nor sustainable and the airport management seriously need to address this issue. Security staff looked incredibly weary and I would have concerns as to whether this affected their ability to perform the necessary security checks.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Catania Airport customer review

(United Kingdom)

We travelled during the busiest holiday period in August and this airport was completely inadequate and ill equipped to deal with it. There was no crowd management with long and disorganised queues at check in and security. People were pushing in and weaving in and out all the time. It was so bad that other passengers used their phones to film people cutting in the queues as evidence. There should have been more staff on duty and more desks open to deal with the crowds. Hardly ideal after a 2 and a half hour coach journey from the hotel. Also not enough toilets and very few meal options in the departure lounge plus not enough seating at our gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Catania Airport customer review

(United Kingdom)

On arrival and departure I used the toilets they were the worst that I have ever used in any airport. There was no soap in dispensers. Looking at the general condition of these toilets and wash areas they looked as if they had never been adequately cleaned. A total disgrace. Management should be ashamed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Catania Airport customer review

(United Kingdom)

Totally under resourced. Bar and catering airside very poor. About 5 tables to eat at! VIP lounge poor as noted elsewhere poorly air conditioned few drinks and poor food. Airlines should not support it! Travelling with British Airways.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Catania Airport customer review

(United Kingdom)

Quite the worst organised airport it has ever been my misfortune to visit. Only 2 security gates open at busy time and queues backing through the doors. No information and staff denying there is any problem. Little better after security cleared with poor experience at the gate. All in all - dreadful!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Catania Airport customer review

(United Kingdom)

What a dreadful place. Light and airy airport but shocking facilities and the VIP lounge is incredibly bad and nothing but a terrible rip off for those who have paid to upgrade. The VIP lounge is tiny the day I visited there was a surly girl on the desk making a private phone call who seemed most annoyed that I requested the Wi-fi password which then didn't work. A few packet of crisps and a tall glass fridge with three bottles of water and a handful of bottles of orange juice. That isn't what people pay VIP fees for. No alcohol and no food and two day old newspapers. The toilets in the VIP lounge were filthy and the toilet roll holder in the ladies isn't even next to the toilet. Someone had also been smoking in the loo. The bars and shops in the airport are incredibly expensive. You can't wait to get out of this place. Once you go through passport control there aren't enough seats for passengers waiting to board so people sit on the floors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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