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Catania Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 21 reviews
3/10
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3/10

"we wait an unreasonable amount of time"

(United Kingdom)

I have been in the queue for passport control for more than 30 minutes. It extends the whole length of the airport. There is no one to check our passports and so we wait an unreasonable amount of time. This is not the first time I have experienced this poor service.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"wait an unreasonable amount of time"

(United Kingdom)

I have been in the queue for passport control for more than 30 minutes. It extends the whole length of the airport. There is no one to check our passports and so we wait an unreasonable amount of time. This is not the first time I have experienced this poor service.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"plenty of seating and good signage"

(United States)

One of the easier, better run regional airports in Italy. It is situated relatively close to the city, taking only about 30' to reach most points. The departures area is large and modern, with plenty of seating and good signage. Security in the norm for waiting and hassle. Only thing to keep in mind is that public transit, while it exists, is not terribly smooth or reliably on time (you'll get there, but it'll take a bit longer than you expected).
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"nearly missed my flight"

(United Kingdom)

One would have to queue for less time in an abattoir. Absolutely dreadful. Queued for 1h30m for Alitalia check-in, then for 25m for security. When I asked the check-in agent whether she might mention these most terrible queues to her managers, she looked angrily at me and then pretended not to understand English (which, theretofore, she had been very competent in). Not helped by prolific queue jumpers in leather jackets and sunglasses, with whom (in standing my ground) I nearly became embroiled. Nearly missed my flight. Awful place - Lord only knows what it must be like in mid-summer.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"staff were very friendly and helpful"

(United States)

Catania Airport was clean (including bathrooms), the security line was quick and easy, and the staff were very friendly and helpful. We had an issue with not checking in online and the ticket staff managed to check in for us online with only 10 minutes left before we were going to have to forfeit out tickets. I suggest that flyers get there early so that they don't have issues that cannot be addressed. We felt very fortunate that there were people there willing to help us fix a situation that occurred to our own lack of experience with a particular airline and limited experience flying within Italy.
Experience At AirportDeparture Only
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"it was crowded and dirty"

(Germany)

Arriving at Catania Airport was a pain. I had to go to the bathroom and it was crowded and dirty, really disgusting. It took forever to get my luggage and the parking situation was unsettling. My flight back to BSL was not listed on the electronic board. 5 minutes later they started to board my flight from a gate other than the one shown on my boarding pass, which was printed 20 minutes earlyer. Never again.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
4/10

Catania Airport customer review

(Germany)

A rather small airport that seems too small during holiday season. All was pretty packed, felt a bit filthy, not up to date. Luggage took a while to show on the belt. Going home, security did not make you feel secure. I was not as long to go thru as stated elsewhere here, but it felt a little chaotic. I am not bothering. We choosed Sicilia for a vacation and that is the airport you are flying into. Not sure if the others on that island are a better option.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
na

Catania Airport customer review

(United Kingdom)

Filthy chaotic poorly managed and miserable. Expected to queue at check-in/bag drop and that was only for 5 minutes but the queue for security had to be seen to be believed and made even worse by ignorant people trying to jump in the queue claiming they only had five minutes (but were then seen the other side drinking). It was then bedlam at the departure gate with two flights "queuing" at adjacent gates and incoherent announcements. Such an appalling end to a beautiful holiday. Airports should be clean there should be soap toilet paper and regular emptying of bins in toilets and proper organisation at security and departure gates all of which was sorely lacking at Catania.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Catania Airport customer review

(United Kingdom)

Have just come back from our first holiday in Sicily - arriving and departing from Catania. Arrived at Catania Airport this morning with 2 hours prior to departure time to be greeted with complete and utter chaos caused by overflow in the airport check in security queues. Average queue time of over 2.5 hours to get through airport security - queues of over 300 deep! People missing their flights and lots of friction between passengers due to queue jumping and lack of staff in managing the situation. We only managed to catch our flight as we stumbled across an alternative queue reserved for solo passengers. Situation not acceptable nor sustainable and the airport management seriously need to address this issue. Security staff looked incredibly weary and I would have concerns as to whether this affected their ability to perform the necessary security checks.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Catania Airport customer review

(United Kingdom)

We travelled during the busiest holiday period in August and this airport was completely inadequate and ill equipped to deal with it. There was no crowd management with long and disorganised queues at check in and security. People were pushing in and weaving in and out all the time. It was so bad that other passengers used their phones to film people cutting in the queues as evidence. There should have been more staff on duty and more desks open to deal with the crowds. Hardly ideal after a 2 and a half hour coach journey from the hotel. Also not enough toilets and very few meal options in the departure lounge plus not enough seating at our gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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