Brussels Zaventem Airport

Landed tonight one of the last flights. Waited for 30 minutes for a gate agent to get the jetway so we could leave the plane. You may as well fly to Antwerp and walk to Brussels given how far Terminal A is from the exit. You'd think they would have put in a train or shuttle. Nope. Why do something that would add to the customer experience? Never check your bags at BRU or you will be over an hour before you get out. In short the ground staff are next to useless the design of the terminals is daft and often requires a hiking expedition to get to your flight and the customer service is often profoundly rude bordering on incompetent.

Security queues can be long here at busy times with only some of the lines open. Apart from that its an efficient airport except that the distances involves can be large. Be especially careful if you are transferring from the A gates to B gates as the distance between is long (I would allow 45 mins just to get from one gate to the other).

In the summer I wrote a review criticising two aspect of Brussels airport; I was there again this week and both have been addressed. Buses from remote aircraft parking spots now stop closer to the passport checkpoint and they have opened a new larger ticket office for train tickets. Arriving and departing Brussels this week was a painless process. There was 5 minute queue to clear security but I have waited far longer at other airports and the staff are always efficient and polite. I feel Brussels is generally one of the better major European airports.

Horrible airport long queues no signs telling you where to go. The toilet facilities are quite bad. I was in the passport-queue for 45 minutes. I had quite a lot of hand luggage and I couldn't find a single hand luggage cart! To top it all you have to pay for the liquid gel bags? Very inefficient and hostile airport.

This is one of the most inefficient airports. This airport is not really adapted for internal European flights. For a 1 hr flight you need to walk at least 15 minutes before having a chance to reach the exit and if by misfortune you had checked in bags then you won't be out of the airport in less than 30 mins minimum.

DEL-BRU-GVA. Arrived on a Jet airways flight. Landed at T-B onward connection to Geneva from T-1 Brussels Airlines. I am a Swiss Citizens so didn't have to go through the non-EU passport control long queue. Got to the Security check and as expected long queue there. Finally boarded my flight to Geneva with few minutes to spare. I can assure you that if I was a non-EU citizen my flight would have left.

Although it's becoming an important European hub Zaventem airport still keep a "human" size and moving between and within terminals is quite easy. Organized efficiently there are a lot of shopping and eating options lounges are well located and lines in migration customs and security-checks run efficiently. Staff overall are friendly.

BRU is easy to get around and walking distances were short. Luggage took a bit longer to be unloaded on arrival but otherwise no complaints. We arrived at about 7.30 am for our return flight to Canada and virtually skipped through security. One negative at least as far as I could see - on arrival at the airport we were looking forward to a relaxed breakfast before our flight however there were no sit down restaurants within sight of our departure gate.

This airport gives me a nice home-feel not too big and overcrowded and yet all the services one needs (shops lounges). Security lines can be long at rush hour but not exaggerated.

Pleasant airport lots of shops and restaurants bit overpriced. Lounges are too small always overcrowded. Airport is clean but not spotless (room for improvement) and you need to walk a lot to get to your gate. The A terminal is 1km in length and it takes about 15min to get there from the main entrance building. The luggage control is over crowded too.