✅ Verified Review
| Flying in to Brussel from the busy and well run Airport in Abu Dhabi just exaggerated the extreme understaffing at Brussels Airport that others before me have clearly noted. Both my family and a large group of passengers in transit from one plane to another had to queue up to watch one security lane out of 10 being manned to re-check everyone. I wonder what they were expecting to find, as everyone had been checked before entering the plane they came from anyway. One officer spent her time doing some kind of contamination check by running paper pieces over people and putting them into a fancy machine. At least, upon exiting the security we were greeted by friendly passport control that helped on the mood with a friendly welcome. No queue on the 2 passport boots of course, when one security lane created a huge bottleneck. Further on, in the shopping hall, a large group of Q4S security employees were standing in circle and having some pep-talk with a manager, and it was very difficult not to shout comments that they should get moving and go work instead of just standing around trying to look important. The security delay just ruined the stay at Brussels Airport, we really had just time to rush to our connecting flight because of the long walking distances, but we sat down at the cafeteria to calm ourself with a beer and some food, fully intent to in worst case go home by rental car rather than let Q4S destroy the day. The grumpy man at the register did not help with the mood either. Illustratingly enough, the sign in the cafe's corner cleaning station said: "Please bring your tray here, we'll do the dishes" further illustrating that this airport is all about squeezing pennies out of passengers, not delivering service and creating work for people. We ignored the sign and left our tray on the table and ran to catch our flight. Just to make our day perfect, all the 3 toilets we passed on the way to gate were closed for cleaning at the same time (without any visual sign of any actual cleaning work being done except at one of them).