✅ Verified Review
| I transited from Brussels airport from Rome to Entebbe in a Brussels Airlines flight. Being an EU citizen resident in Uganda decided to process my receipt for Tax refund in Brussels, according to the rules, the last departure place before leaving EU. Unfortunately, at the time of my arrival from Rome the custom office at gate 64 (for transit passengers) was closed. After about 1 hour waiting an officer finally arrived. I showed the good I was exporting, all the required receipts and requested the stamp to certify that I was exporting the goods. The custom officer requested my Schengen visa (on an EU passport) stating that I was not entitled to tax refund unless I have a Schengen visa in my passport. I tried to explain that EU citizen are not supposed to apply for a Schengen visa when travelling to Europe. I also showed evidence of my residence abroad (working permit and visa from Uganda, ID card from Ugandan Min. of Foreign Affairs, Ugandan driving licence). With no result. Finally I tried to explain that the role of custom officer was just to certify I was exporting the good, while my tax exemption status will be verified by my country tax agency. Hence, refusing me the stamp when there was evidence I was exporting the purchased goods was an abuse of position. The officer still categorical requested me to to show my Schengen visa on my EU passport. By that time my flight was almost closing and I had to leave without stamp. In conclusion, while I have processed tax refund without problems in other European airports (Shiphol, Fiumicino), in Brussels I was deprived of my right to claim a tax refund.