Auckland Airport

Not Verified | The worst airport in the world even 3rd world airports are better. This is a National embarrassment for New Zealand. I would give negative scores if possible.

Not Verified | Worse than LAX. Queue for luggage screening on departure was over an hour then queue for bio-security check on arrival again longer than an hour. Just travelled through 4 countries in the past 3 weeks and nothing even remotely as bad as Auckland airport. Embarrassed to be a kiwi.

Not Verified | Absolutely horrendous queues, waited ages for my bag and almost missed a connecting flight due to massive queses that took an eternity to get through. Absolutely the worst airport I have ever experience

Not Verified | This is the most pathetically mismanaged airport I have encountered in a developed country. Longest time clearing customs and bio safety. Over 2 hours for me! The WiFi keeps disconnecting every 5 minutes and it is impossible to get any work done while. No one is at the help desk most of the time. No one is around to help passengers at the queues and direct them to the right places. I saw many people jumping lines at immigration something I have never seen before.

Not Verified | Worst airport post COVID that I’ve experienced. Really long queues - particularly immigration (both ways) security clearance (on departure) and bio security (on arrival). Awful and unhelpful staff, who are either rude and aggressive, or just stare at you blankly. The only success of the airport is matching the unbearable Auckland traffic.

✅ Trip Verified | Appalling - we arrived from Perth. To get your luggage you had to cross the queue of people trying to get to biosecurity which was the whole plane - made wor,se by another flight arriving shortly after ours. Then you queued to go through biosecurity - we queued for 2 hours our friends for 3 hours because they had scuba diving gear. It was dark dingy hot and airless and there were several booths with no person operating them. I am sorry but our time as travellers is not worth less than your time. We missed our connecting flight which fortunately Air New Zealand changed to a later flight 3 hours later.

Not Verified | Me and my two sons arrived back from 7 nights in Rarotonga. We landed at 9pm at Auckland international Airport. We went through passport screening without a problem, picked up our bags and the joined the massive queue at Bio security. It was an absolute nightmare. It was pandemonium. It was totally disorganized on the airport authorities part. We waited in line for over 1 hour to get through bio security and then had to get our bags scanned through the x-ray machine. You can't blame lack of staff because Auckland Airport has had over a year to get things sorted. It is absolutely 3rd world arriving at Auckland Airport.

Not Verified | I booked my flight last minute as my mother had a medical emergency and was in hospital. Yes I forgot many things, a pen included. I asked the security member at the front of the customs queue where I would be able to fill in my passenger card. He advised there are no pens but the customs officer can help me once I get through. I wait in the line for almost 30mins and once I get to the customs officer I advise her I was unable to fill out the form and she laughs and says no I cant help you, you need to fill out the form. She also makes a snarky comment and says "who doesn't travel without a pen". In a perfect world yes I would have been prepared for this trip but as it was so last minute, I am only human. Every other airport has stations to fill out incoming passenger cards, I am very disappointed in Auckland Airport.

✅ Trip Verified | Arriving 2 weeks ago the airport was a dump and staff were rude and not the NZ smiles I remember. Departing at 6 am and checking in at 3am. Seems not a single staff member wanted to be at work. Auckland airport is a mess.

✅ Trip Verified | I fly often for work. Every time flown in to Auckland theres always an excessive line at security. Very poor. Flights are booked 2hrs apart and still missing them. Start a line up for connecting passengers or employ for personnel