ZIPAIR

✅ Trip Verified | They have a very strict carry on weight policy of 7KG. I was forced to put £5000 worth of lenses into checked luggage. No option to pay extra, wouldn't allow me to book an extra seat to double my luggage rate. I'm praying to god they are ok when I land. Staff on the desk didn't seem to grasp why this was such a huge issue or why a photogragher might easily carry more than 7KG in hand luggage.

✅ Trip Verified | Excellent experience with ZIPAIR, from quick and very kind check in assistant, to a timely and pleasant flight. Was very lucky to get the seat with more leg space, so it was not as hard a night as I feared. I slept all night so no idea if there was food and how much it cost.

✅ Trip Verified | Excellent flight. Almost empty flight. Had the entire row for both me and my partner. Should've saved money and not pay for seat assignment. Did have to pay for extra luggage but that was expected. No food ordered. Only hot food option on menu was a I think ravioli. Didn't matter as we had prepared food to eat on the plane. Ground crew was friendly and efficient. Flight crew was overworking unnecessarily by checking the overhead compartment every 30 minutes.

✅ Trip Verified | We chose Zipair because the business class seats were incredibly reasonable. The check-in process was easy and quite professional. Boarding was easy. The flight was great with the seats that went flat and allowed us to sleep a bit on a 9 hour flight. The food we pre-ordered was pretty good for airline food. The only negative is that the cabin crew never came by to check on whether we needed anything. Not a big deal. We think that Zipair is a very decent airline and hope we have the chance to fly again soon. My wife loved the business class seats. We got to LAX feeling better after a long flight than we ever have. Thank you!

Not Verified | I flew on Zipair on my back from Tokyo Narita -> SJC. I had missed my airlines from (Singapore Airlines) which was headed to LAX, and Alaska Airlines connecting flight to SJC. I was in a huge bind because I had missed my original return flight and re-booking with Singapore airlines cost several thousand dollars + an additional fee of 300 dollars. Luckily I was able to book through ZIPAIR last minute and got a flight from NRT -> SJC directly for roughly 424 dollars. This saved me a lot of time and trouble and I had no problems with the airlines. It would be nice if they had a few more amenities or food but a roughly 10 hour direct flight which was offered last minute. Cannot complain and would recommend this airline. I am surprised for many of the other reviews which I am guessing have to do with refund issues or cancellations. I would book zipair if I was certain about my flight information and timings and didn't want to change.

Not Verified | Zipair has the worst customer service. The check in employees at Narita airport are rude and unprofessional. When you try to contact them via phone, they tell you that communication is via email only. When you email customer service and you question them or disagree with anything, they will ghost you. I do not recommend this company.

✅ Trip Verified | This airline is a total rip-off for the extras. First airline that I have ever travelled with a restriction on the number of bags that can be attributed to a passenger for check-in. So that meant that even if I didn't hit the limit of 32kg extra baggage that I purchased out of my own pocket using 1 bag, the other bags cannot be checked in. Judging from the number of people who were also stuck at the check-in line, I know that this requirement is not clearly made known to passengers. Had to purchase for seat assignments. That itself was understandable since this is a budget airline. But the seat was not clearly indicated to be non reclining! Imagine 6hrs of sitting upright! Someone ought to be compassionate enough to indicate this to passengers just like what other airlines does.

Not Verified | I paid a large amount of money for what is a 6 hour flight from Tokyo to Bangkok. The very least they can do is include food! I should not have to pay extra just to get a meal. I’ve been on many flights and every single one includes food if longer than 5 hours. Terrible.

Not Verified | I cannot say enough good things about Zipair. First and foremost is the excellent price for a round trip ticket from LA to Tokyo. With the current exchange rate you can go Business class for under $2,000 R/T, or for under $900 if you fly economy. This is with all the upgrades added. You will spend a little more on snacks and drinks, but that is even cheap with our current exchange rates. The seats are all comfortable and their internet is free. I would recommend downloading some shows prior to take off as the internet did drop a couple of times.

✅ Trip Verified | It was my first time with ZipAir and I was a bit leery of flying so far with a budget airline, but it was an enjoyable experience. Off to a good start, the check-in was fast and efficient. I flew in Standard (economy) class with 3-3-3 seating, which was comfortable with adequate legroom. The basic fare is only for the seat, but I opted for the "value" package to get 23 kg checked baggage, seat selection plus a meal (pre-selected from a picture menu) and still saved about $500 over the fares of established airlines. Passengers are required to show their boarding pass during flight to verify the optional upgrade. The tasty meal came in a box on a tray, with just beef and rice next to bottled water. There was no salad, dessert nor other drink, But the free Wi-Fi connected to my smart phone allowed ordering drinks and snacks later, as well as compensating for having no seatback screen. The charming cabin attendants were very safety conscious, double-checking to make sure overhead bins were closed securely. ZipAir should be commended for creating a unique budget flying experience on lengthy international flights. Some earlier negative Skytrax reviews were based on unmet pandemic regulations and refund policies, not the flights themselves, Overall, I highly recommend ZipAir as an alternative to traditional carriers whose fares have skyrocketed on the HNL-NRT route since the pandemic, Just follow the their common sense rules and enjoy the money saved.