Vistara

✅ Trip Verified | I was informed at the check in counter that there would be a half hour delay, and as I approached to the boarding gate, I was informed that there would be another half hour delay. Because of the delay, I had to reschedule my next travel. The flight took off 1 hour 38 minutes late. The inflight service and food are relatively decent. Seats are quite uncomfortable.

✅ Trip Verified | On 7th March we had a flight which was Vistara from Srinagar to Del at 15.40 hrs which would land at 16.55 hrs and Del to Goa at 18.40 hrs. Our flight from Srinagar to Delhi departed at 16.00hrs and landed at 17.30hrs by the time the aircraft could dock the bay area it was 17.50hrs. Even though Delhi airport is huge we managed to get to the security gate and got through security at 18.15hrs. Even though we knew we were getting delayed for our next flight ran to the boarding gate which was also quite far from the security area . When we reached there it was 18.30hrs and boarding gates were closed. I am well aware that once boarding gates are closed they aren't opened but since it was their flight which was delayed they and since we had already crossed security check they should have given us a call which wasn't done. Their staff didn't have any empathy towards us. When we went to collect the baggage they made us wait for 2hrs. This was our worst flight experience

✅ Trip Verified | I booked Business Class for my route from Delhi to Chennai for my wife and me (2 tickets). At check-in, the ground staff informed me that, due to aircraft change, there are no Business seats and that we are downgraded to Economy. Until now, after numerous contact with Customer Care, I did not get any indemnification, voucher or other as a compensation. Very disappointing customer management.

Not Verified | We were planning to fly on Premium Economy from Kolkata to Udaipur via Delhi. Due to delays on Vistara, the flight did not land in time to make the connecting flight to Udaipur - even though we were assured on the flight over to Delhi by the staff onboard that since the delay was about 40 min, the connecting flight would wait for the 20 passengers to Udaipur. At Delhi airport, the Vistara ground staff told us that the connecting flight had departed and that they were trying to figure out what to do. We were asked to reclaim our suitcases in Delhi and told that we would be booked on an Indigo flight that was due to leave in 3 hours time. No other information was provided for almost 2 hours, and we were repeatedly told when enquiring that the "seniors officers", who did not appear once in front of us were working on the issue. With less than 1 hour to go, we were handed printed paper tickets on 8x11 sheets with random passenger's barcodes on both side of the sheets of paper and told to make our way to Terminal 1. We now had to pair up with random passengers and travel together so that we could go through security at the other terminal. Nobody escorted. the group of 20 to Terminal 1, which is 20+ minutes by a shuttle bus that weaves through the city traffic to Terminal 1 from Terminal 3. We got to terminal 1 with 2 minutes before they closed baggage intake. As a premium economy passenger, the baggage allowance is 30 Kg on Vistara, and we were assured by the ground staff that the baggage allowance would be honored as Vistara had called ahead to Indigo. To our surprise, Indigo told us that no such calls were placed and that we had to pay for any excess baggage above the standard 15 Kgs. We had to shell out INR 8250 (over $100) for excess baggage just so that we could get on the flight. When I called Vistara to rectify the situation, I was placed on hold for 25 min and eventually the line was cut off. On the 2nd call, after a 15 minute conversation I was told that they could not do anything for me and that I have to return to the Vistara counter where the Indigo ticket was issued to argue my case in Delhi. When I asked to speak to a "senior", I was told that they would reach out to me in 1 to 2 hours. The calls never came. I am thoroughly disappointed with the service. My attempts to rectify the situation with Vistara was essentially ignored. While in-flight service is good, when things go wrong and when service and understanding is needed the most, Vistara is seriously lacking.

✅ Trip Verified | Flight attendants were extremely helpful, they helped us consolidate our weight and also helped us fly without any bags. Both of them help. Thank u so much Poonam. I will definitely fly again with Vistara and also recommend to others.

Not Verified | I would thoroughly recommend Vistara. We had excellent an excellent check in experience at Amritsar and flights. At Amritsar, Dominic and his supervisor helped us redistribute our baggage in order to avoid paying baggage excess charges. Thank you. We had a very tight stop over before catching the flight to Goa. The ground staff at Delhi helped us through security to ensure we arrived at the gate on time. Thank you. The flights were comfortable and a nice experience. Thank you.

✅ Trip Verified | We boarded at Trivandrum airport. Flight attendants were extremely helpful, they helped us consolidate our weight and also helped us fly without any bags. Both of them helped with my husband to get him a wheelchair and also kept on asking if he needs a doctor, as my husband was not feeling well. I am extremely impressed by their work and very thankful to both of them and others who kept helping throughout our flight. I will definitely fly again with Vistara and also recommend to others.

Not Verified | So we had a connection flight from Mumbai to Delhi. It was very good experience with Vistara my First domestic flight. Crew members also very nice. I like breakfast, after 6 months return from abroad feels like home made. Thank you Vistara it was very nice journey.

Not Verified | Great experience. The cabin crew, Food, Seat comfort, Wifi all the things were great. Glad to have a safe journey with Vistara. Satisfied with the journey.

✅ Trip Verified | Early morning unplanned departure for Delhi to Mumbai, Got a good deal for the last moment price. Clean Cabin , seats, crew friendly and resourceful. New Aircraft so not much noise in the cabin. Basic Breakfast was served with a pretty satisfying with some hot drinks. Service was quick hence could catch a nice power nap as well. Did not try the entertainment system but will surely do it next time .