Ukraine International

Not Verified | Stockholm to Kiev with Ukraine International. I had the same experience as that of the "airline is an absolute rip-off" review. Advice - When flying with this company - make sure to enter your email address in the check-in form. If you don't, your boarding pass will not be accessible with less than 2 hours to departure, and you will have to a fee of 15€ for every person in the booking, just for the personnel to print the damn boarding pass. You can not even login by booking reference to download the boarding pass to you cell phone when it is less than 2 hours to departure. The check-in procedure is built in a way that makes it easy to forget to enter the email address, since the email field appears after the check-in success message - so its pretty clear this is a method to rip off stressed / unobservant customers. Thank you very much indeed. Extremely bad service UIA. You should be ashamed.

✅ Trip Verified | Frankfurt to New York via Kiev. Worst service I have ever encountered. Staff absolutely incompetent, disrespectful, lack of English skills - they have no clue what they are doing. Ground service was a catastrophe. Absolutely discourage you from flying with Ukraine International. I booked my flight last minute and this was the cheapest one. You absolutely get what you pay for. Terrible experience.

✅ Trip Verified | This airline is an absolute rip - off. I had tried to check- in online (thus choosing my seat and saving time) but is was impossible even to find my reservation (probably due to the fact that I was traveling with 3 other passengers , all tickets having even booked under the same reference). At the airport counter we are told that since we did not check - in online, we have to pay 15 euros for issuance of the boarding passes. I show my smartphone to the employee with the airline app duly downloaded and explain that I could not access my booking but she would not accept any explanation so I had to pay the fee. This airline enjoys an almost monopoly status in the national air market so it takes advantage of it by applying abusive commercial methods that should not be allowed. It penalizes passengers who do not necessarily have internet access.

✅ Trip Verified | Kiev to Ankara. Uncomfortable seats, no service on a 2-hour flight, poor english skills from cabin crew. A rude UIA staff lady asked me to pay 80 euros because my second cabin bag did not meet the size requirements of the airline. I was entitled to carry a 7kg bigger item and a smaller one of 5 kg. Although I met the weight requirements, this lady was not convinced. That being said, after 4 attempts to rearrange my clothes and my personal items, putting a lot of my stuff inside my pockets and making my small cabin bag fit in, another gate agent let me in. Such details make the difference between airlines! I strongly discourage you to fly with UIA.

✅ Trip Verified | Madrid to Istanbul via Kiev. The worst plane company I've seen ever. Just one 7kg bag and the crew checking in bad forms with the passenger. Crew plane really disgusting, never will repeat with them.

✅ Trip Verified | Bangkok to Berlin via Kiev. The info on their website was clear, I downloaded the app and could check in without any trouble. The bag allowance was on my boarding screenshot so not sure why other people were complaining that it was unclear how much to take along. Also 7 kg + 5 kg cabin baggage was very good in comparison with some airlines. The seat room was decent especially in the 777. Entertainment ok not that much choice. Alcohol for additional cost but I couldn’t be bothered. Food was nothing special but not that bad. Overall a decent option for very little money. For sure not the worst airline I flew with.

✅ Trip Verified | Bangkok to Yerevan via Kiev. For an airline charging full price Ukraine International offers poor value. A hot meal & water, juice, coffee is provided on long haul flights but meals must be paid for on shorter flights. No free alcohol. Cabin service is ok. Entertainment system is basic but ok. Ground service in Kiev is appalling. I missed my connection & had to spend 24 hours airside with nowhere to sleep and only 1 meal voucher. Very difficult to contact airline staff. In addition my bag was misplaced but delivered after 36 hours.

Not Verified | Absolutely horrifying. We had a connecting flight, from Kherson to Kiev and Kiev to JFK. We were able to check in from Kherson to Kiev within 48 hours but had to wait 24 hours for the other one. I checked us in, right when the 24 hour mark hit. I paid for my mother and I to have seats next to each other (9 hour flight). I kept getting error messages that this did not go through even though I paid twice already ($60). My mother called customer service, where the representative promised her that she would call her right back. 4 hours later, no calls. My mother called again and the representative said that she has to do research and contract other departments. Meanwhile, frustrated, I called customer service and the third representative said that I had to wait for the second one to call me back. I asked to speak to a manager and she asked me if I knew the manager's phone number. Obviously, if I did, I would not have called customer service. Anyhow, the second representative called back within 10 minutes stating there was nothing she can do because we were supposed to check in 48 hours in advance, which is not the case for international flights. I called back yet another yet and the representative told me that he will call me back and admitted there was a system issue. I should not have to pay 4 times for a system issue.

✅ Trip Verified | I booked a flight from Kiev to Yerevan (Armenia) and return in March. Both flights were canceled by the company, the first 3 hours after the flight, the return 5 days before departure. this has clearly compromised the journey that we had planned in Armenia. However customer service was very rude not automatically reprogramming the journey. A shame.

✅ Trip Verified | Gatwick to Cairo via Kiev. This is a low cost airline. The seats are the same and no frills. You pay for everything. This is why I could fly with them from London to Kiev, spend a few days there, then on to Cairo and spend a week there, and fly back to London Via Kiev all for £180. The staff were friendly, I had no problems logging into their online site to check in (although I couldn't check in using the phone app on my iPhone). The food I did buy on the one flight was reasonably priced and tasty enough. No Michelin stars, none expected. I am 183cm (6ft) and 110kg. The seating is was not uncomfortable even when 3 of us in the row. Leg room is ample. No complaints. I'd happily fly with them again. Please people, do your research and manage your expectations.