TUI Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1 reviews
3/10
3 star Skytrax Rating
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3/10

"premium economy was comfortable"

(United Kingdom)

Trip Verified | Barbados to Birmingham via Gatwick. Absolute chaos in both Barbados airport and onboard plane. In the airport terminal the flight was displayed as going to Bournemouth with the BHX flight number. We were advised the plane was taking some passengers for Gatwick due to operational reasons once on board. The staff on board did not appear to know how many passengers and two were also in accounted for. Hence nearly 3 hour delay. The accommodation in premium economy was comfortable and food and drink was good. The pilot did warn us to expect turbulence due to weather conditions. We needed to fasten our seatbelts for a good proportion of the journey. The Boeing 787 is comfortable with lots of overhead storage space but not enough toilets. When the cabin crew were advised -prepare for landing we appeared to be circling round for some time when the captain announced we were unable to land due to snow and closure of BHX. He needed to communicate regarding where was safe to land. We eventually landed at LGW some 3hours after original ETA. I appreciate we landed safely and of course am grateful for this. However upon landing we had to collect luggage clear customs and were given a £5 refreshment voucher which we barely had time to use before being herded on to coaches back to BHX. We left between 08:30 and 09:00. Conditions on road were extremely hazardous in snow. The journey took 10 hours and we eventually arrived back at BHX some 14 hours after original estimated time of arrival. As a result I lost my paid for taxi and had to stay in a hotel overnight prior to completing my journey home. Had chaos not ensued at the beginning of our journey we may have landed on time prior to closure of BHX
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteBarbados to Birmingham via Gatwick
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
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