✅ Verified Review
| Jakarta to Singapore. The ticket was purchased during peak season. It was one of the cheapest available. Despite previous bad experience, we are willing to give this another chance. Boy was it a very wrong decision. The A319arrived 30 minutes late. But when we boarded the plane, the captain apologised that we can't pushback due to crowded departure slot of Lion and Garuda. We waited for another 45 minutes. Then we were given the push, but stopped miday, before being pulled back to the gate. I noticed that the runway was switched. Engine start failed. After 20 minutes they decided to fix the problem. The door was opened, and the engineers boarded. After that, we were notified that they are going to perform ramp start. Twice they tried, twice they failed. The passengers were alerted to the noise. After an hour and a half since we boarded, we are finally told to disembark. Then, the shenanigans started. I would love to see a symphatetic and understanding gate agent, but throughout my 25 years of experience of air traveling, good luck finding one. After 2 hours of non-decision, false promises of rebooking us on different flight, we were told that they were trying to fix the airplane in an hour and allow us to reboard the plane. Well, it appear to us that there are no maintenance activities going on. Nobody did anything to the plane apart from the original flight deck and cabin crew doing whatever was left there, including a couple of ground handling staffs. A couple of passengers protested the decision to reuse the same plane. But his answer to the concerned passenger should win the best callous unsymphatetic answer ever. "You are all insured". Luckily, everyone just resorted to shouting and crowding. For 4 hours, we were not given any food or solution. The only comfort we offered was the water we had inside the cabin during engine start tests. I would like to commend the flight deck and cabin crew for their professionalism. The captain repeatedly apologised for this unfortunate events, however the gate agent did not utter a single word of apology. It is not like I would forgive him anyway. But the careless attitude and time-wasting oressure tactics in order to leave us without choice is infuriating. I dare you to try this airline.