Thomson Airways

Manchester - Puerto Plata - Manchester. Travelled in the Premium Cabin for the first time row 2 on right- hand side of plane (opp side to the loo). Very impressed - all aspects comparable to a Virgin Premium Economy seat (apart from Virgin seats are wider) for half the price. Good and plentiful food individually served. Good entertainment. Snacks/water/drinks/ice cream all kept on coming. Complimentary papers and magazines and useful pamper pack. Coupled with the priority check-in and fast track security I was really impressed - especially after an awful trip to Sharm in the regular cabin the year before. Very pleasantly surprised.

Luton - Sharm el Sheikh - Luton. Just returned from a Cruise and Stay package - a wonderful holiday only marred by the flights. It would seem now that Thomson Airways do all they can to make this part of the holiday as uncomfortable and unpleasant as possible. Staff are miserable food is awful and seating cramped. You can only concentrate on the disadvantages even more because there is no in-flight entertainment to take your mind of the inadequacies over a 5 plus hour flight. When my husband ordered food on our evening flight home we were told by a grumpy crew member that 'you can only have what wasn't wanted from the outward bound flight so not everything is available - after all you really can't expect us to cater for 400 people!' If Thomson Airways continue in this way then we just have to look elsewhere to get to our holiday destination.

Flew to and from Maldives. Outbound flight was okay but return flight was terrible. The cabin crew in premium were downright rude. My husband had been watching one of the onboard films and it reset itself after half an hour he asked the steward what had happened and the steward said 'I didn't even know the films had started yet but don't worry you have another 11.5 hours to watch it'. I was sat in the middle seat of the centre row I was served my tray of food from the right hand crew but they bypassed me with the actual meal wine and roll so when my husband was being served from the left hand crew he asked her for a meal wine and roll for me first she said I will be served from the other side who had already finished serving by the way and when I pointed this out she huffed and almost threw my meal at me. Later into the flight my husband needed some water and as he didn't want to wake the people around him by calling the cabin crew he went to their kitchen area and asked for a bottle only to be greeted with great huffs and the crew looking amongst themselves to see who would serve everything just seems to much trouble for them. We paid a lot extra to sit in the premium cabin but be warned the extra wide seats do not apply to the centre seat in the middle row this seat is the same size as the seats in economy. Thomson really need to look at all the seats on their flights they are so old the cushion has collapsed on them and it is like sitting on a block of wood. I will never fly long haul with Thomson again the crew on this last flight has put both myself and my husband off using this company.

LGW-LXR-LGW. Having read reviews on this airline I felt dread; mainly because of the seat pitch my height and a knee problem but I discovered that although it was a bit tight it was comfortable enough. Both flights were at least 98% full and when the cabin service was in full swing the queue for the toilets meant chaos ensued. The aircraft was very modern and clean though and cabin crew were pleasant enough although a smile from some of them wouldn't go amiss sometimes. Safety video made my partner and I smile though!

Birmingham to Las Palmas on 11 February and back the week later. 757-200 both ways. Pretty cramped on the outbound flight but loads of room on the inbound - there seemed to be some row numbers missing. I thought the cabin crew were excellent both ways and the Captain's handling of the sudden go slow at LPA on the return was managed with great aplomb. Yes I wish they'd bring back a proper meal and entertainment but we coped for 3hrs and 45mins.

Bristol - Tenerife South 25th Dec. After an early start travelling from Cardiff arrived at check in at 6.45 check in very slow. After finally boarding our 757 (BH-Dreamliner Livery) we arrived at our seats 35 ABC. The last time I flew on a Thomson 757 I remember it being generally quite spacious but was shocked when I arrived to our seats. Was very uncomfortable and unsettled before pushback. All IFE has been removed which is really quite shocking due to many youngsters on board flights not so much a problem for the adults. All meals been removed due to being short haul which is again quite shocking. On the way back exact same aircraft (BH) but this time was seated in 19 DEF these seats seemed much more spacious for some reason probably was exactly the same.

We flew to Cancun Mexico on the 30th January and returned on the 13th February flight no's TOM 196 and 197. My Wife and I were delighted with the service we received from the members of staff they were constantly checking that we were OK and really looked after us. The food was excellent. We received headphones eye mask socks etc were all very useful. We travelled Premium class.

LGW to Montego Bay. Premium Cabin The crew were great food far better than expected the same on return journey - would use them again.

We travelled to Cancun on 3rd January 2013. Flight took a couple of hours longer due to headwind which made an uncomfortable flight even more unpleasant. The seat I had pre-booked at extra cost would not fully recline so sleeping for part of the journey to recover from an early start was impossible. The inflight entertainment is limited you are encouraged to pay an extra £10 to be able to watch films at a time convenient to you. The inflight food is meagre. If you want water it is to be paid for. On long haul flights surely this should be free. Inflight staff spend most of their time selling food and drink and other payable options. After spending 8 hours on this flight we were then told that we would have to complete customs immigrations forms for Mexican customs but they didn't have any on board. Later we were told that someone would bring them out to the plane when we landed and given to us on debarkation. However they had run out/ We were then told we could get them in the customs hall. Arrived in the customs area to overcrowded chaos. They managed to locate some forms for us and we then had to try to complete them whilst we were walking in the queue. Another passenger in the queue told us they had the same trouble last year! I always considered Thomson to be a good company to book with. Not anymore.

Flew Gatwick to Boa Vista Cape Verde departing Feb 4th - (6.5 hrs). Plane full and old. Very cramped seats. Staff spend all their time trying to sell you stuff rather than looking after you. Thomson categorise this as short haul and there is no entertainment on board. This is a company who send people on all inclusive luxury breaks and expect their resorts to look after them when they have no intention of doing so themselves.