Thomas Cook Airlines

Manchester to Las Vegas 11 July. Paid extra for premium cabin thinking it would be a superior service with superior seats - how wrong I was. The seats although slightly wider than economy didn't have a great deal extra leg room and were so old that they has no padding in them. I don't think the cabin had been refurbished since the aircraft was new. It was very shabby the monitor in the seat back was scratched and the quality of the picture was poor. Outbound the crew were very pleasant - not so on the return - the senior crew member spoke to a passenger in front of others in a disgusting manner - a quiet word would have sufficed. The food by James Martin to be fair was very good - if only it had not been overcooked and dried out. We arrived in Vegas and although our bags were labelled 'priority' they didn't arrive first and on the way back they weren't labelled 'priority' and arrived 40 minutes after landing. On our return from Vegas - no priority boarding until somebody complained Basically you receive nothing extra apart from slightly wider seats for paying the extra to upgrade. Not cheap and very poor - next time will travel Virgin - even their economy service is better than this.

Having booked a package from Glasgow to Orlando and later reading reviews about the flight I was slightly nervous re what to expect. However we found the flights and service excellent. My son decided at the last minute that he didn't want to get on the plane and I have to say the airlines staff were fantastic (not the gate staff though). Not only did they help get him on the plane they reassured me had a special announcement made for him and when the flight was in the air the pilot came out to see how he was. Glad to say he was fine once we were in the air! The meals were all included in our package so we just had to buy drinks. I was ok with this given to fly with Virgin with drinks included was an extra £2000! The meals were really nice and the flight was on time. Inflight entertainment was ok-I have seen better but this would not stop me flying with them again.

1 Aug 2014 night flight from Birmingham to Burgas Bulgaria. I regularly fly across Europe and this was the worst flight I have experienced. The airplane departure was delayed due to a small "technical fault" but no further information was forthcoming. Although I paid £10 to choose my seat it was very cramped with no leg room (I am 5'5"). The cabin crew were surly to the point of being rude the "meal" was a disgrace which I'm glad I didn't have: the passenger next to me paid £8.50 for a single small serving of a very basic meal with no dessert or any other accompaniment and a tea or coffee. The seat was lumpy and very uncomfortable and had not been cleaned. I am aware that this was the cheapest flight for the date I travelled but I do expect a basic level of care to be met. This most certainly did not!

Used this airline Manchester to Orlando as 10 members of same family were travelling together and this was the only option. In hindsight we would have rather split up to different airlines than use Thomas Cook. The only part of the flight that I can say was excellent was the leg room. Everything else from the agony of the rock hard seats the miserable staff having to pay for everything onboard (even a cup of tea or coffee) to the paltry entertainment package was shocking and below standard. This was a scheduled flight and not a package and on the 20+ transatlantic flights we have had I have never paid for drinks - this was a first. You get a few items to watch on the screen nothing to get exited about but if you want more films or a better content yes you've guessed it you pay extra. You even have to pay £20/person extra for the meals. There is no individual air con and the aircraft was so warm all the way back. I mentioned it to the cabin staff but was totally ignored. I would say that this is the EasyJet or Ryanair airline of the transatlantic route.

I recently travelled to Cuba in a group of 32 - although all booked at same time our seats were throughout the plane both times - I was told each time I could get a special meal - none available. On flight home stewardess was rude when asked if I could have the child's meal as no snacks available at Cuba airport to take on board - she then blanked me for rest of journey. Drinks and food expensive - lights would not go out on home flight - overnight which meant - arrived exhausted and hungry.

My daughter and I just came back from Djerba Tunisia. We had booked an all inclusive holiday thinking it would be easier and stress free for once. How wrong can you be! We arrived at Gatwick on 11th July at 3pm for a flight due to leave at 5.20pm to be told at check-in that it was delayed by over 6 hours! We were given £15 each towards food and drink and as everybody will know that didn't go very far at the airport. On the plane they tried to convince us to buy bottles of water telling us it would be too late to get anything from the hotel - this was not the case. We finally got to our hotel room around 4 in the morning. The Rep wasn't particularly apologetic for the delay. On departure day 18th July we were picked up at 6.55pm and told our flight was delayed by an hour. This seemed ok after the dreadful start the week before. We got to the airport was left in a queue by the Rep who wished us all a good trip back. After around an hour in the queue without much happening somebody came back to say that our flight was now delayed until the next afternoon. The Rep should have known this and not taken us away from the hotel. At this point it was chaos the Rep didn't reappear until around 9.15pm and despite everyone asking him for information he didn't seem to know much and was very slow to sort transport back to the hotel. We finally made it to our hotel around 10.40pm nearly 4 hours after leaving for no reason. We were picked up again to go to the airport for a second time at 10am the next morning and the flight was delayed even more - instead of leaving at 1.10pm we finally took off at 2.50pm. The plane itself seemed to be very old the seats were uncomfortable with no leg room. While on the tarmac water was dripping from the ceiling due to the heat outside apparently! On arrival rows 1-10 were asked to stay seated as the plane might tip forward if everyone get up at the same time. The staff on the plane tried their best to be helpful but I would never fly with Thomas Cook airlines and I will never again book a holiday with Thomas Cook.

Flew Thomas Cook from Glasgow to Antalya and back and I have to say the flights were disappointing. The seats were okay but the leg room was a disgrace. It was a night time flight back and I found difficult to sleep as my legs kept cramping up. The cabin crew were friendly and helpful but the food wasn't great. The inflight film Fast & Furious didn't get finished and was constantly interrupted. In conclusion I would not recommend Thomas Cook Airlines.

TCX718 Manchester to Orlando 9th July 2014 on A330 G-MLJL. We were a party of five all booked in economy we decided before hand to book our seats online as the extra cost allowed us to be guaranteed seats together. We boarded on time but were delayed "on stand" for around thirty minutes no explanation of this slight delay was given however our flight still arrived early at Orlando but more on this later. The aircraft itself was quite old and the cabin was tired and in need of renovation. We were sitting in row 12 and seat 12G would not stay in the upright position we asked a member of the cabin crew if they could help in any way and two of our party were upgraded to premium economy straight away. The seat pitch in economy was fine with plenty of leg room but they were not very wide with no room at all for movement. The entertainment selection was good but the system is dated and not all screens and audio outlets worked correctly with some not working at all. The flight crew were professional polite and attentive. They did not try to sell us things other than the normal duty free stuff. The food was prepared well and was a little better than average but not to the taste of everyone in the party so the pre packed sandwiches came in handy. Orlando airport were not prepared for our arrival and were late connection the air ridge to the aircraft and they did not unlock the door at the exit point prior to letting passengers off the aircraft. We would use this airline again but the aircraft would need to be refurbished.

Flew on June 4th from Manchester to Tunisia on a 767 had to say was impressed with new design seats which offer much more leg room (I'm 6'2"). Meals delicious and entertainment was good. Pre-booked seats and used fast track at security in Manchester. Overall a very pleasant experience.

Flew from Glasgow to Turkey and paid £10 to have bags off plane first but they were last so claiming that money back! On return flight the aircraft had cold air blasting in and passengers were really cold. One of the flight attendants were walking past me and when I said "excuse me" to catch her attention she stopped walking with a look on her face and turned with almost a sarcastic smile as if I was bothering her when all I wanted to ask was if I could have a blanket as me and my son were cold - but she said they don't carry blankets. Not really a brilliant service to be honest.