TAROM Romanian

I have flown frequently Heathrow-Bucharest-Heathrow and had generally good experiences. FA's very pleasant food good. Always on schedule. Only drawback planes 737's always seemed old and tired. Not good in today's flight market amid safety fears. It's a shame low cost carriers don't fly to Romania because it would open the country up to all it's a beautiful place.

If you fly business you only pay a little more than BA economy and get genuine 2+2 seating - service is uniformly excellent up front . BA Business is highly variable - I've had really excellent flights and some real 1980's style shockers.

Flew Tarom to Bucharest then internal flight to Cluj found the staff very pleasant the food was very good and plenty. Will certainly use this airline again. Excellent leg room for a change not cramped like sardines. Plane was a 737.

London to Bucharest and back. The aircraft were 737's. Both fairly old but clean. We left Heathrow on time which I think is the first time I have ever done that. Inflight the food was pretty reasonable and the leg room very good. I had no problem with the FA's unlike others below. On the way back we were delayed by 30 minutes most of which they made up on the flight. The only negative points to the whole experience was London Heathrow I wish they flew from Gatwick! One other thing watch the excess baggage at London it is charged at £10.50 per kilo. It is about half that at Bucharest.

Flying Tarom is always an adventure. More often than I like to admit the in-flight service is absolutely dreadful. Am not trying to offend anybody but the older FA are really rude doing their manicures in the back of the plane rather than attending to the passengers' needs. They look bored fed up and - too old to be doing this. The young FA's though are very polite have a good command of English language and can make the flight a very pleasant experience. Too bad there are only a few of them around. So for instance when you pay over $600 for a BUC-DXB-BUC flight with no onboard entertainment you can at least have a nice polite service from a friendly face not a wrinkled face and a dodgy voice telling you" Peanuts are served only in business class". And whilst Romanians take so much pride in their hospitality I have to tell you flying Tarom is not always the best impression that foreigners get. Thank God Romania is an amazing country with beautiful kind people and stunning places

Editor: Their LON office is worse than useless and you may do yourself a favour by choosing another airline.

JFK - OTP - JFK. Plus side - best airline food I've had. Plane was A310(?) with 2-4-2 seating in economy. Average personal space. Free drinks. Direct flight Bucharest to New York was not tiring at all. Minus side - inflight entertainment is limited. On JFK-OTP leg FA attentiveness and politeness needed improvements. Also the cabin lights were never dimmed during the overnight flight and children ran rampant in the aisles - making it very difficult to sleep.