TAROM Romanian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 186 reviews
6/10
3 star Skytrax Rating
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1/10

"would not recommend this airline"

(United States)

Not Verified | Madrid to Bucharest. Boarding was chaotic, with no priority for families with children, or mileage status. Mobile boarding passes didn’t work, but online check-in process was adequate. Very dirty plane, with food and coffee stains on the ceiling and walls. Seats did not recline, and drinks/food were available only for purchase. Not even a cup of water was free. Sandwiches for purchase were not available anymore after 2 hours. The pilot did not make any announcements at all, his name, duration of flight, weather and so on. Flight attendants announced a 3:30 hours flight that took 2:55 hours. No IFE, no Wi-fi, and no USB charging. I would not recommend this airline, and will not fly it again.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Bucharest
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"true nightmare to be avoided"

(United Kingdom)

Trip Verified | The worst ever flight of my life. The airplane was seats were broken, there was a hole where you can put through your hand and feel the material inside. Arm rests falling apart. I was not told my by travel agent that there is no meal on the plane and I had to have cash to buy water as the card machine was not working. We were stuck on the plane for over an hour with no AC as there was a flight delay. Zero entertainment! Wheelchair service at Beirut was horrible. Zero health and safety regulations. To make things worse the airport in Bucharest has no Ac and it was so hot. Toilets didn't have locks. A true nightmare to be avoided.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Beirut via Bucharest
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"really disliked flying with Tarom"

(Australia)

Trip Verified | I really disliked flying with Tarom. The plane itself feels like it’s from the Soviet era - the chairs were very damaged and torn, none of the charging ports worked, and the TV’s were not operating. The cabin was freezing cold for the entire flight, and you are not so much as offered a complimentary hot tea (you have to pay exorbitant amounts for any of the food or drinks on board). For a 3 hour flight, the least they could offer is some tea or coffee. The plane left 40 minutes late with no explanation, and the overall experience was very disappointing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Bucharest
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"received a free upgrade"

(Romania)

Trip Verified | It was a full flight, We received a free upgrade to business class because of too many passengers. TAROM has true business class cabin for flights across Europe (2 - 2 comfortable reclining and foot-rest armchairs). Cabin crew was friendly and did their best to please us. However, because we were upgraded there was no food for us because of the tight catering service. Our steward apologised and offered to refill drinks instead, which was nice of him. Infotainment system didn’t work.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMadrid to Bucharest
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a functional flight"

(Romania)

Trip Verified | Flight was on time, arrived earlier than scheduled, boarding was fast. The cabin crew had a neutral attitude, zero client-orientation. Inflight entertainment system was not working, no charging facilities available. Seat uncomfortable. Food and drinks available to buy, like in low-cost airlines. All in all it was a functional flight, nothing special.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Madrid
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Unprofessional staff"

(Romania)

Trip Verified | Unprofessional staff, you can’t upgrade seat onboard even if all business class seats are empty because they don’t have a payment system onboard. You can’t buy food onboard because they don’t have enough for everybody. The staff is very arrogant. The cabin/seats are very dirty.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Bucharest
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"acceptable but for sure not exceptional"

(Romania)

Trip Verified | Flight departed on time, arrived earlier as scheduled. Cabin crew polite but not friendly, aircraft old, seats with signs of wear. No free catering, it was possible to buy food and drinks though. No entertainment, no Wi-Fi. Service acceptable but for sure not exceptional.
AircraftA318
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Amman
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"condition of the seats is really bad"

(Romania)

Trip Verified | The meal service are missing and if you want to buy is not accepted visa card. Is not possible to not be possible for you to get water. The condition of the seats is really bad. I can understand there is no money for investment but can be made without cost or with low cost. My baggage was lost in Paris (because when I was complain to TAROM office they now about it) and the answer was: "that's it is happened". This is missing respect for your customers. What you are doing for improvement? Nothing because is happened. I will never advise somebody to fly with TAROM.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBucharest to Paris
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This airline is a total scam"

(Lebanon)

Trip Verified | I booked a ticket for July 2023 and my flight suddenly got cancelled! Tarom took the money, cancelled my flight, and stopped replying to my emails! This airline is a total scam.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Beirut via Bucharest
Date FlownDecember 2022
Value For Money 12345
no
4/10

"a mediocre experience"

(United States)

Trip Verified | Neither bad nor great. Mediocre, but they got the job done nicely. Ticketing/baggage staff and gate staff at OTP were friendly and professional as were Cabin staff. Their website makes a big deal about carry-on baggage being measured, but no such thing happened. Only water was served, no food. The aircraft had age on it and wasn't the cleanest. No in-flight entertainment or USB charging capability, and no WiFi. All in all, a mediocre experience, but pleasant enough. TAROM got the job done adequately, but I'd only pick them to fly to Romania again if they offered an amazing price.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Paris
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no