Swoop

✅ Trip Verified | Took Swoop in Jan 2023 on a domestic trip Victoria to Toronto with 3 flight delays arriving more than 6 hours later than planned. On my return trip home in March the flight was canceled two days in a row with only offering WestJet options with layovers when the flight was initially direct. Customer service is appalling, no compensation for lost wages, hotels, etc. for having to wait 3 days to travel. Will not be flying with them again.

✅ Trip Verified | Terrible people skills from flight attendants - they were very rude and confrontational. Multiple delays to flight. Seemed to cut corners to save time, instead of checking that all carry on items were stowed under seats, they made an announcement saying they don't have time so please stow your things. Same for seatbelts.

✅ Trip Verified | After 4 delays on the way to Edmonton, we waited in the plane 20 minutes. When we got to Edmonton we sat waiting for the crew to show up for 15 minutes at 4:00, instead of scheduled 12:25 arrival. Then the return trip March 5/23, 2 delayed then load, de ice, wiper issue, then back to airport, deplane and finally cancelled. No accommodation offered, No offer to get you on another flight, you’re on your own and then ticket prices tripled within an hour for the next flight. They don't care about customers at all.

✅ Trip Verified | This airline company should not exist. Never tried it before and will never use it again. There is no phone# to call. The email or messenger has no value as no one will respond. Our flight got rescheduled 4 times and last night was changed again and our last day of our vacations has been a disaster. All day in airport and we are supposed to leave at 11.15pm and arrive maybe at 3am, originally scheduled to arrive by 7.30pm. There is no consideration from this company to any customer.

✅ Trip Verified | Lord, what a terrible experience we have had with Swoop! They cancelled our flight at the last minute leaving us stranded. Now, I realize this is an ultra low cost airline and it serves us right to have succumbed to the lure of saving 50 bucks but this is preposterous - it seems, there are no human beings that work for this airline! None! This might work when things go OK, but when things bad it's a nightmare. I won't go through the whole ugly process of finally getting to PV or the downstream effects on things like car rentals and Airbnb rentals etc., but I will encourage you to NOT entrust your vacation to this bizarre enterprise.

Not Verified | Believe everything that you have read. Swoop is absolutely by far the worst airline I have had the misfortune of booking with. The flight was cancelled due to ‘weather’ when it was going to be/ was a perfectly lovely day. The snow from the previous day was not bad, stopped before 7 am, the flight was scheduled for 6:40 PM. While an email did arrive almost 24 hrs in advance there was no opportunity to get in touch with someone. I stayed on the chat for over 2 hours. Their auto-assistant chat did not even have an annoying pop up saying that an agent would be with you, every 15 mins I wrote in chat to see if it was open. I did not get through to support. I submitted a refund request, with ironically said it would be reviewed by customer service. Seeing as multiple people have alluded to, this seemed ominous given there was NO customer service or human beings that you can actually contact. No emails as everyone has noted, you pay for everything on this airline more than with the bigger brand carriers. I now see why they are able to charge so little, they cancel many flights, re- book a small percentage of passengers from multiple flights and do not credit or refund you, they are impossible to get to.

✅ Trip Verified | 9 hour flight delay without any explanation or notification. Had to sit in the airport and wait all day. Could not speak to anyone from Swoop and online chat said someone would respond within 48 hrs. Brutal

✅ Trip Verified | March 9, 2022 I booked 5 flights for myself and my family with Swoop from Toronto to Orlando for a family vacation. The flight was on Saturday May 21, 2022. The flight got delayed numerous times that day and ultimately got cancelled. That same day Swoop emailed passengers with the following message: "You may also submit a hotel receipt for reimbursement up to $250CAD. Please email your receipt to [email protected] and include the following: First and Last name, reservation code, Email address and phone number on the reservation." I submitted this information on May 24, 2022 then followed up again in August and then November but still haven't heard back and haven't received any refund. I’m not sure if Swoop intends to repay us for the hotel expense.

Not Verified | Do not book a flight with Swoop! They are so unhelpful. I booked a flight from Montego Bay to Toronto. I went through security, and the flight was delayed several times until it was cancelled. We all waited around for so long and there were no swoop representatives to help us or direct us in any way. We just kept searching for hours for anyone to help us. There were no announcements made about the cancellation either. We all found out through email. After many hours, we were let out of the airport and had to find places to stay, pay for them (with no compensation at all from Swoop), and told that they would email us when our rescheduled flight would be. We eventually got rescheduled for 9AM the next day and ended up actually departing around 10:30 AM. Once we arrived in Canada, there was a delay for the plane to arrive to the gate and our luggage was extremely delayed. Again, there were no swoop representatives to help us. No announcements were made about the luggage either. Almost 2 hours after landing, I finally was able to find my bag. I have since reached out to Swoop through their FB 'customer service'. They have told me that there will be no compensation through them because they said the cancellation was uncontrollable, but in reality, we were told that the airline couldn't leave because when they arrived in Jamaica, the crew was over their time. This is so unacceptable and ridiculous. You also have to pay separately for your bags and if you want any food or drinks on the plane. It's marketed as an ultra low budget airline, but it is not worth it. You end up spending more due to all their inconveniences. Book with a better airline.

Not Verified | Our flight was leaving from Toronto to Cancun at 6am so we had be there 2 hours early for check in we live 4-5 hours away from airport so we drove all night without sleeping, they checked us and boarded the plane FULL. Told us were waiting for luggage to load, about an hour later captain says he is canceling flight everyone off plane. Swoop has no answers or refunds or other flights to offer anyone on the plane so most of us just kind of stuck here. No other flights heading to Cancun until the next night - basically ruined my trip. My hotel was cancelled as it was an all inclusive trip, flight and hotel. Swoop has the worst customer service couldn't get thru to them online, by phone and even the representative at counter had no answers for all these angry travelers. Do yourself a favor and DO NOT BOOK WITH SWOOP.