"a good experience all around"
T Eldem (Canada)
Zurich to Heathrow on Swiss International. Great check-in experience with the assistance of a very helpful and clearly caring agent who tried very hard to get me on an earlier flight. Boarding punctual and orderly. Aircraft interior was clean and bright. Seats were relatively comfortable and leg room was good for a short haul journey. Flight left slightly late due to congestion in Zurich but arrived essentially on time. FA's were friendly and smiled as they went about their duties. Good beverage choices with a sandwich were offered. There were concise and informative updates from the cockpit. It was a good experience all around. Swiss rarely disappoints.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | ZRH to LHR |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not written in my ticket details"
Anil Shukla (United States)
At Mumbai they weighed my carry on and would not allow to take in the cabin as it was over 8kg. They said this is their rule although it was not written in my ticket details issued by United. After much arguments and discussions with supervisor and manager, I had to checkin and pay $109. I took the other carryons of similar size in the cabin that met the weight requirement. Then at Zurich, they stopped me again that my carryons is too big. I said I am coming from Mumbai and it fit just fine. I took some things out and put in a different bag but they would not allow me to take it in the cabin. All my arguments did not make any difference and I was told that I am creating nuisance and if I do not keep quiet they will call the police. After my return to USA, I called United and they told me that they were not aware of 8kg rule and Swiss should have allowed my carryons as my journey originated from USA and with United. They said that United will reimburse me. I thought the food was bad but the cabin staff was courteous.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | BOM to SFO via ZRH |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"it was a fantastic flight"
Satnam Bhandal (United Kingdom)
I flew from Birmingham via Zurich to new Delhi on 29/02/2016, and it was a fantastic flight, the seats were great. The food was of very good quality and plenty of drinks offered throughout the flight. Cabin staff were very friendly indeed. Flight landed on time at new Delhi. The connection flight from Zurich was only 20 minutes wait. I would highly recommend this airline.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | BHX to DEL via ZRH |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"response of staff was unhelpful"
Chris Lipscomb (United Arab Emirates)
Dubai to Zurich. Cabin staff were unhelpful and slightly superior in their manner. We had an issue with a passenger in front of us who seemed to think it was fine to sit with a fully reclined seat even when we were trying to eat. The response of the staff was unhelpful - she made it clear that for those passengers who sit in economy, seats can be reclined all the way and that this is the right of the passengers. Well it is also my right not to fly with Swiss again.
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | DXB to ZRH |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"not choose Swiss again"
Charlotte Bark Andersson (Sweden)
Stockholm to Geneva. The plane was seriously overbooked when it comes to luggage (ski season) and they solved this by leaving the luggage behind for 70 passengers. Unfortunately 6 persons out of 8 in our company lost our luggage and had to leave Geneva for the ski resort we were going to with no luggage and no information whatsoever. We had planned a ski holiday with 5 days of skiing and 2 of these were spent without luggage (i.e. ski clothes and ski equipment and of course, everything else). It was impossible to get hold of the air company to get any information about our luggage - no news at all. All we got was a text message after about 30 hours telling us that it had been found and would be delivered the next day. When reading the conditions at the Swiss website, it turns out they do not give economic compensation for anything but underwear and some toilet articles. So two ruined vacation days, obviously not compensated at all by the company. Very cynical behaviour by the airline, it would obviously have been easy not to let people book their ski equipment to the extent that it was impossible to bring it all on. Will not choose Swiss again!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | ARN to GVA |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight attendants were quite rude"
V Sung (China)
Flew Swiss Intl Air Lines from Shanghai to Rome via Zurich. The plane was very small for an A340 and quite old. The seats are very cramped and the plane felt rather claustrophobic due to the seats being very close to each other and the aisle being very narrow: in fact several times people would bump into our seats while passing through. The food was quite good, and of course they provided quite a generous quantity of Swiss chocolate with nice packaging. I also enjoyed the mini wine bottles which aren't often found on most airlines these days. However, I have to say that the flight attendants were quite rude. The younger flight attendants were nicer but the majority of the crew were extremely rude with a bad attitude. During non-meal times, water and snacks are self-serve at the back of the plane, with barely any crew to be seen. In fact, when I went to the back to fetch water and found that their large bottles of water were empty, flight attendant snapped at me, "It is self-serve! You can do it yourself!" She then seemed extremely annoyed that the bottles were empty, and grabbed another unopened bottle, opened it roughly, and shoved the cup of water at me. Snacks are very low-quality featuring such delights as instant noodles and candy bars. Although the overall experience was average, the attitude of the crew put a real damper on the whole trip.
Aircraft | A340 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | PVG to FCO via ZRH |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"definitely a good choice"
8 reviews Krisztina Dobrocsi (Hungary)
Zurich to Budapest with Swiss. Convenient flight, small aircraft, not ideal for tall people. They give Swiss chocolate at the end of the flight. The only thing is that the approach and landing was weird, probably because of the wind at Budapest Airport. I would not say Swiss is my favorite, but definitely a good choice.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | ZRH to BUD |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"transit was poorly organized"
Ivan Nikitin (Russian Federation)
Poor experience with Swiss from Moscow to Marrakech via Geneva. The crew were lazy and unprofessional by refusing to speak in English to some passengers, using only French. Most of them never smiled. Crew on Moscow to Geneva flight decided after a rushed service to lay down on empty seats, cover themselves in blankets and have a nap. Blankets were not offered to passengers. Food lacking both in quality and presentation and had a low cost feel, though it is quite tasty. On the way back from Morocco they boarded us and then told us that due to snow in Geneva we have to stay on the ground for about two hours. They did not let us out of the plane, serve food or apologize. Geneva airport transit was poorly organized with the staff keeping transit passengers in an area without toilets, power outlets or vending machines for 1.5 hours with no explanation. Flight to Moscow was delayed by almost 3 hours - I heard no information or apology.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | SVO to RAK via GVA |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"web-check-in did not work"
11 reviews Andreas Poltin (Austria)
Mumbai to Zurich with Swiss. As I did not want to pay for a seat reservation, I tried to do a web-check-in from Mumbai about 20 hours before the flight. This did not work. 12 hours before the flight I got an e-mail to use the web-check-in, so I tried again. I still got the same error message. So we went to the check-in at Mumbai airport 4 hours before departure. We could not select a seat as the check-in was done automatically by Swiss and the ground staff was unable to change us to another seat. The plane departed Mumbai at 01:30 in the morning and the cabin staff made the passenger feel that they are tired. They offered a snack after the departure and a hot breakfast one hour 30 minutes before landing in Zurich.
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | BOM to ZRH |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"pay for a seat reservation"
11 reviews Andreas Poltin (Austria)
As Swiss arrives and departs earlier than other carriers from Mumbai, and because of the low price, I selected the airline. The food and inflight entertainment is about the same with the Gulf carriers, however, Swiss makes you pay for a seat reservation. Transferring in Zurich is better than in Dubai, but is worse than in Doha. Cabin crew was very friendly.
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | ZRH to BOM |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |