South African Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 364 reviews
6/10
4 star Skytrax Rating
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10/10

South African Airways customer review

(Canada)

Had a wonderful experience on JFK-JNB in business class on the A340 lie flat seats - top notch all round from comfort to food to staff to entertainment.
Cabin FlownBusiness Class
Value For Money 12345
yes
5/10

South African Airways customer review

(Australia)

JNB-LLW and NBO-JNB economy. First leg okay though food awful and staff abrupt. NBO-JNB was awful - check in staff rude one walking away mid conversation and not returning. What was originally a 2 hour delay became an 8 hour delay - we were kept poorly informed and provided only with juice/water but no proper food.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

South African Airways customer review

(South Africa)

My thanks to airline retrieving wrapping and delivering luggage to me when it did not make a connecting flight out of Dulles - also to the ground staff at OR Tambo who were courteous and reassuring to all of us. The food on that flight was awful and I am not a fussy eater. The food was served at local time 15h00 less than two hours before touch-down at OR Tambo and quite ridiculous as a lunch - especially since it was about 8 hours after breakfast. The cabin was darkened until that time (15h00) even though it had been daylight for hours. Surely one does not expect an 8-hour sleep after breakfast when we had already had about 4 or 5 hours after leaving Washington. Most ridiculous the out of date video that played before touchdown was long and complicated and did not even mention Gautrain.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

South African Airways customer review

(United Kingdom)

LHR-Cape Town return. Flight to Cape Town was excellent FAs could not have done more. Seat pitch a little short in flat bed position. Star Alliance lounge at LHR is very average. Return CPT to LHR service no more than efficient and not with a smile. Food average throughout. South African Airways lounge is poor as are refreshments on offer. Inflight entertainment is poor and old fashioned on A340-200.
Cabin FlownBusiness Class
Value For Money 12345
yes