South African Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 375 reviews
6/10
4 star Skytrax Rating
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4/10

South African Airways customer review

(South Africa)

Cape Town to Heathrow. A virtually non-existent entertainment package for a 12 hour flight - one smallish TV mounted at the very front of economy! Unacceptable on a long haul flight!
Cabin FlownEconomy Class
Value For Money 12345
no
na

South African Airways customer review

(South Africa)

I recently flew to London on SAA the most horrendous and stressful experience. I arrived at Johannesburg airport 3.5 hours before take off and went straight to the check-in desk. The queue was already substantial - only one check in desk open for international passengers it took me two hours to check in. I complained to two senior personnel both times they were rude and unhelpful. When I arrived at passport control there was a similar problem. I eventually got to the plane 10 minutes before we were due to take off. We then had to wait as a passenger did not arrive and their luggage had to be removed I realise that was not SAA’s fault but more was to follow. The next delay was due to missing paper work when that eventually arrived we started to taxi to the runway only to stop. We were told there was a problem with one of the engines and had to be towed back to the docking bay to wait for repairs. Running 1.5 hours late we eventually left but the problems did not stop. Early the next morning I called a stewardess as the toilets were not flushing the captain announced some time later that everyone had to use the bathroom as they were going to be locked the mechanism wasn’t working properly. The return trip wasn’t much better the seats very extremely cramped I dropped my book and due to the seat in front being in a reclining position I couldn’t bend down and pick it up. My daughter’s seat wouldn’t recline at all so we had to take it in turns sitting there.
Cabin FlownEconomy Class
Value For Money 12345
no
na

South African Airways customer review

(Australia)

Johannesburg-Cape Town business class. Long wait to check in despite no one being served in the economy queue or international business curt check in staff no airport information provided. Lounge staff gossiped behind counter with no interest in serving customers over my one hour visit to the lounge. Not greeted when boarded the plane had to hang my own coat up. The first two rows of business had to listen to the air steward vent about a passenger further back at the top of his voice for the first 30 minutes of the flight. Economy style seats with no footrest or entertainment. Nowhere on the SAA website to write any feedback clearly they don't want any! Economy service don't waste the money on Business.
Cabin FlownBusiness Class
Value For Money 12345
no
2/10

South African Airways customer review

(United Kingdom)

London to Cape Town Johannesburg to London. First leg so-so with a medium age plane that had an okay entertainment system and fair food - mediocre all around. The return leg was a nightmare. Terrible food rude inattentive service and a virtually non-existent entertainment package for a 12 hour flight - one smallish TV mounted at the very front of economy which played the same movie on this return leg as the incoming leg! 4-star airline? No way!
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

South African Airways customer review

(United Kingdom)

Johannesburg-Maputo return Economy. This is a short flight - just over 1 hour but was very happy with level of service offered which included snack (sandwich) and drinks (soft beer wine). Check in at Maputo on way back was quick - although colleagues who checked in later than me complained about the passport control process which was slow. I was in transit on way to Maputo and had to pick up boarding pass at the transfer desk. Luckily I have a Star Alliance Gold Card so was dealt with quickly - due to a new computer system queues were rather long. On both legs the aircraft (A319) was on time.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

South African Airways customer review

(United Kingdom)

Business Class LHR-CPT during the snow crisis at Heathrow Airport our booking was for the 20th Dec the first SAA CPT flight out of Heathrow for 4 days. We boarded the A340-200 at 830pm. At 930pm an announcement from Captain advised that water pipes had become frozen and there was leak in the Cargo area - he assured that engineers would ensure the problem was fixed and we could depart that evening. After 6hrs the aircraft it wasn't looking good we would get away that night during those 6hrs cabin crew were extremely attentive served Dinner to passengers. At 3am Captain announced the fault could not be repaired but he had a choice of either cancelling the flight for a complete repair or could depart with no water for the bathrooms and no hot drinks - passengers would need to be co-operative by using bottles of water to empty into the bathroom so they can flush - passengers agreed and we left at 350am. Bathrooms were clean during the whole flight passengers and crew were brilliant in ensuring no health hazard occured. This crew were an absolute credit to SAA kept smiling for the full 12 hour flight. Well done a magnificent caring experience.
Cabin FlownBusiness Class
Value For Money 12345
yes
6/10

South African Airways customer review

(Australia)

DUR-JNB-VFA and LIV-MQP-JNB. Nothing eventful DUR-JNB. JNB-VFA an issue with the luggage meant everyone had to exit the plane to identify their bags and then re-board the aircraft. This obviously led to a delay. LIV-MQP uneventful and on time. MQP-JNB flight was late arriving and when we finally boarded the airconditioning did work.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

South African Airways customer review

(United Kingdom)

Have used South African Airways quite a lot from Heathrow to Cape Town. They have recently changed the planes to older aircraft. No personal TV in economy food dreadful some stewards very helpful but others surly. The one good point is that their economy class is better than British Airways.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

South African Airways customer review

(Switzerland)

JNB-CPT-JNB in Economy. SAA does not treat affiliated Star Gold members as is customary with other airlines in the alliance. For SAA first come their own Voyager members. First leg on 737-800 aircraft old seats no priority boarding chaos on board since two seats where broken and delay of 45 mins without being informed or updated at all. Catering only started after 1 hour. Return on 340-600 aircraft again seating problems double seat assignments resulting in delay. Very disappointed with SAA.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

South African Airways customer review

(United Kingdom)

LHR-JNB-LHR. Check in process very quick and through to lounge. Heathrow Star Alliance lounge very poor - dark lighting hard seats - felt like a waiting room at a train station. Very professional cabin crew nice choice of food and excellent wines on offer. Film choice very limited and not on a par with other carriers. Flight made up time and arrived on schedule. As one of the first flights virtually no queue at immigration and bags through quickly. Return flight also on time. Very professional "old school" CSD who personally came round the cabin shaking passengers hands and thanking them for flying SAA - a nice touch. Food and drinks very nice again. Found the lie flat seats a little hard and restrictive width wise. All in all a positive experience.
Cabin FlownBusiness Class
Value For Money 12345
yes