✅ Verified Review
| Singapore to Coimbatore return. Check-in was efficient but the staff member was rather haughty in her dealings with us until she discovered our class of travel. A family travelling in Economy Class was rudely turned away from the Business Class line, leaving a bad impression. The SilverKris lounge in Terminal 3 was comfortable but unimpressive, though the staff were excellent. SIN-CJB flight was in SilkAir's newest Boeing 737-800 (9V-MGQ) and the flight back was in their oldest one (9V-MGA). The former was in a very good condition but the latter, despite being less than three years old, had many scuffs throughout the cabin. The service was not quite as polished as on Singapore Airlines, though this was because of the constraints of the hard product. The cabin crew were friendly and attentive, always ready to attend to the passengers while remaining unobtrusive. Meal service with a welcome drink and light snack before a three-course meal later in the flight. The meals were not as extravagant as those served by other airlines in Business Class, but were sufficient. I appreciated the small touches such as the festive cookies served with the snack and chocolates served after the main meal. The superb cabin crew were let down by the poor product. The seat, though spacious, had manual controls which seized up frequently. My seat (2A) did not recline at all. A tablet (an iPad on the outbound flight to CJB and a Lenovo on the return leg) was provided together with a pair of disposable earphones to access SilkAir's wireless IFE but the selection was paltry and the audio was drowned out by the ambient noise. Furthermore, the lack of a tablet holder made using the IFE system for prolonged periods difficult. With a price of almost SGD 2500 return per traveller, and given that several other airlines in the region (such as Dragonair, Qatar Airways and Malindo Air) have superior product and service onboard similar aircraft, SilkAir comes up short.