Royal Brunei Airlines

Heathrow to Brisbane return. B777 was comfortable inflight entertainment good and the meals excellent. The cabin staff were courteous and attentive. We would have liked a little longer in Dubai to shop. This was our second trip to Australia using Royal Brunei and in my opinion they can't be beaten on price and service.

LHR-AKL. Only one minor delay at Brunei for a broken seatbelt that was quickly fixed. The service was excellent with friendly crew and food quite good. Didn't miss the alcohol on board - plenty of soft drink options instead. IFE system worked on all legs with a reasonable choice of movies etc.

We used the carrier on the recommendation of a friend who had flown economy and we found the experience to be below par. We flew Business class with two teenagers in economy. Their seats were what you might expect for the price (tight and cramped) but the business class seats were pretty uncomfortable too. The food and service were offhand and our sons were not allowed into business class despite there only being two other people in the entire section for the last sector. The flight was delayed leaving Heathrow the unpublicized stopover in Dubai curtailed and the Bandar Seri Begawan experience brought me back to flying 20 years ago. Not worth the pennies that we saved in retrospect. And we only found out about the lack of drinks after we had booked - don't try to bring your own despite what the airline says - they take it away from you in Bandar Seri Begawan!

Return Brisbane- London. Plane was clean found food enjoyable and the friendly cabin staff came between meals with drinks onboard entertainment was good. Having 2 short stops on the long journey (Brunei-Dubai) was one of the reasons we chose Royal Brunei - an added bonus the fares were cheaper.

Singapore to Auckland transit nearly 24 hours in Brunei. Took up the Holidays in Brunei package which included a hotel stay 2-way airport transfers. Food on flight was okay entertainment good and service from flight attendants average. We had our luggage checked-in through from Singapore to Auckland. When we arrived in Auckland we found our luggage broken into and ransacked padlock missing and some items in the luggage were either missing or broken. As we did not manage to lodge a complaint online in time (RBA accepts only complaints via email within 7 days) due to our tight schedule and sometimes we had no internet access the airline responded to say that they could not do anything for us. This is the first time we flew with them and the first time we ever lost something while flying.

Flight from London to Auckland via Dubai and Bandar Seri Begawan. Boeing 777 clean well maintained and nice to see crew cleaning the toilets regularly. Staff attentive and friendly and more than enough food and soft drinks. It was nice to break up the journey to NZ with 3 legs and I will use this airline again.

BNE-LHR via Dubai and Brunei. The IFE worked on all legs food was good (although the prawn starter seemed to have a very odd taste). I managed to purchase duty free in Dubai (sit at the front of the plane if you can then head straight to duty free after security screening buy what you need - no wandering around no time and head back to plane). The real downside is Brunei Airport - it is truly awful I had a 13 hour stop over and they put me up in hotel. Free transfers and it was clean tidy better than most actually.

Heathrow to Perth via Dubai and Brunei. Planes comfortable cabin crew very attentive toilets at Brunei Airport clean. On return journey from Perth to Brunei the Airbus seemed smaller with less leg room and was rather warm. B777 from Brunei was a bit cool but staff were very pleasant. Food was good (if you like spicy which I do) and plenty of soft drinks. Only bit I didn't like was the very quick turn round in Dubai which was like a route march up to Customs and back again!

Heathrow-Dubai-Brunei-Perth B777 comfortable staff reasonably attentive food ok though very repetitive. Welcomed the brief walk for short time in Dubai airport exceptionally clean. Brunei a different matter - toilets almost unusable thoroughly disgusted that customers would have to use these conditions Going out we had a 13.5 hour stopover initially booked a hotel for short time but when we saw the state of the taxis outside airport changed our minds so ended up staying in the airport. Brunei to Perth was not good plane very small and the male stewards less than helpful. Our return flight with thankfully only a 2 hour visit to Brunei airport didn't use the toilet waited to get back on the plane. Will never use this airline again.

Auckland Kuala Lumpur via Brunei. Flight from Auckland to Brunei was just about empty. Staff very attentive. Hot towels before take off plenty of drinks. Meals fine. IFE was good lots on offer B777 was very roomy. Toilets were clean the staff kept them very clean. The staff did not disappear after meal service - kept the drinks flowing and service with a smile. Brunei - Kuala Lumpur much the same but the A319 had much less room no PTV. Service was excellent and attentive on this short flight.