Royal Air Maroc

Not Verified | Dakar to Casablanca. I am very happy with my trips with Royal Air Maroc. It is the company with which I travel for more than 10 years. I never had a problem with check-in or luggage, all my trips were fantastic. At the boarding the staff was very hospitable with the passengers. On board, the crew was welcoming, the flight was very pleasant.

✅ Trip Verified | Rabat to London in March 2018. Plane delayed, with no explanation from ground crew. I believe crew were smoking in the flight deck and the smell of cigarette in the cabin. Many passengers wanted to have their carry-ons right above their heads no matter how crowded the plane was, so many of them were making a scene when it was full. To make matters worse, some economy passengers even put their carry-ons in the business class overhead compartments, and the crew couldn't care less when business class passengers couldn't find a spot for their own. On the return flight from London we had to wait for an "important" passenger before we could pushback. Whenever I can, I fly Lufthansa, Emirates, Qatar depending on where I'm going. You may find a flight that ends being okay, so if you're okay taking that chance, sure.

✅ Trip Verified | Casablanca to Istanbul return. Can't ask for a better company, Royal Air Maroc is the best and the crew for my both flights were so perfect. Thank you RAM for making my flight so pleasant.

✅ Trip Verified | I had read bad reviews about Royal Air Maroc so I was pleasantly surprised! The flight from Manchester to Accra via Casablanca was fine, the food was good, there was entertainment available if you had a device to link to their wifi and all of my luggage made it! The security check at Casablanca was tense and chaotic but that is not the airlines fault. Definitely recommended!

✅ Trip Verified | Stockholm to Marrakech via Casablanca. They cancelled the flight last October with two days notice, without offering even a reason or trying to rebook me on another flight. Customer care was initially trying to help, but unable to do so. They agreed to repay the ticket price (this was 9 months ago) but they haven't paid a dime. Every time I call them they promise to repay the money, but now they just hang up when I describe my issue. I finally managed to buy the last business class ticket with another airline going to Morocco, but I still had my Royal Air Maroc tickets when leaving Morocco. That flight was not luckily not cancelled, but seat was dirty and ground staff careless.

Not Verified | They lost my bag. Call center was busy all the time, unable to contact them. No priority boarding row for business class in Casablanca: stood in line for 30min at the gate and 10min on the stairs of the plane. When asked for explanation ignored by ground personel! Seat was filthy, tray table dirty, not cleaned from previous flight leaving Casablanca.

✅ Trip Verified | Casablanca to Amsterdam. I travel a lot with Royal air Maroc. And I can see that every flight is quite different but it's getting way better than before. My flight from casablanca to Amsterdam was on of the best flight ever. The crew was professional, the seats were big and the space for feet were all like an exit. It was so confortable and I had the best 3 hours flight ever. The meal was great , the plane was clean, the crew was helpful and I just enjoyed it.

✅ Trip Verified | On my flight from Marrakech to Gatwick via Casablanca the flight was consistently delayed and we were given no information - the attendants at the gate either ran away from passengers who were asking what was happening, were rude to them, or ignored us. They assured us we would not miss our connecting flight to London, as soon as we arrived in Casablanca we were met with zero help, and told all flights to London had left for the day. Again, desk agents were incredibly rude, ignoring people begging for help. I am 300+ pounds out of pocket paying for their mistakes. They refuse to get in touch with me via email or any other means. They ignore their customers. Never fly them! Not a single apology was offered to me.

✅ Trip Verified | Flew Paris to Rabat. I always enjoy flying with Royal Air Maroc, most of the time there is no delay, the cabin staff service is really good and the food is not bad. The only thing that needs improvement is the new app Sky-Ram (it need more music / more movies / newspapers / more games). Safar Flyer program is also really interesting. I strongly recommend flying with Royal Air Maroc!

✅ Trip Verified | Casablanca to Paris. Flight arrived 5 minutes in advance to Paris. The entertainment service is not working for movies and music is very poor (only 2 choices). Cleanliness of the plane is ok Plane was not full. This flight is less expensive than the one of Monday.