QantasLink

Flew QantasLink, Sydney to Port Macquarie on the 31st following an international arrival on Qantas from the UK. This flight arrived early and, due to a very quick transit through security, customs and baggage reclaim, we were at Domestic 5 hours before our booked flight. Initially told that by the Qantas staff in the terminal that, due to our ticket type, we would have to wait for this flight despite space being available on the earlier one. Then spoke to a staff member on the sales desk who was efficient in transferring us without questions and, more impressively, at nil cost. The flight itself was only 50 mins and despite the coffee machine not working we had no complaints. Most impressive ground staff.

Travelled QantasLink from Brisbane to Townsville via Mackay. Ticket was $45 cheaper than direct flight due to QantasLink sale. Flights were on time and uneventful. Small snacks with tea and coffee or soft drinks. Staff were attentive. Aircraft clean. Leg room okay. I have flown this routing a few times and each time, my bag appears on the carousel in Mackay when it's checked through to Townsville. I always go out and recheck it at Mackay and there is never a problem. But may catch travellers connecting at Mackay by surprise. So always check for your bag at the baggage carousel and recheck your bag if you see it. Otherwise, a pleasure flying with QantasLink.

The flights to and from Moranbah would have to be the worst value for money and the most changed for full price flights. I pay an average of 600 dollars plus each way for a flight and 7 weeks out of 7 I have had a flight changed or cancelled. Totally unacceptable. Virgin will be my choice from now on and I will encourage more people to fly this route on Virgin as they never cancel or seem to change.

Being the first time flying with QantasLink, I was eager to see how standards compared with big brother Qantas. Airport Check In and security was all smooth through Brisbane. It was once I stepped on board that I noticed me and my colleague had the worst seats possible on the plane. Row 25 (back row near the toilets) and seats E and F which had no width and felt almost prison like. In addition to this the Boeing 717 has tail mounted engines which made the flight quite noisy - especially when trying to talk or listen to the cabin crew. Would recommend people sitting in rows 20 and forward to avoid this issue. Inflight services by Cabin Crew were excellent. Great breakfast options and Drinks. Cabin Crew were constantly looking to top up water. No IFE made the 3 and bit hour journey drag on - considering we had read that iPads were offered on this aircraft? I think for the money paid for these tickets some IFE needs to be offered. Aircraft arrived slightly late which was confusing as we took off early - but the delay was not an issue. Modern interior on board and as usual and great experience with Qantas on their regional carrier - Qantaslink

QF1509 from Sydney to Hobart on their B717-200. Flight departed on time and clear skies gave us a great view of Sydney and the scenery of Tasmania. I think there were only two cabin crew but service was fast and efficient. Plane was very clean and comfortable with good legroom. It was actually a better experience than the Qantas A380 flight from DFW.

On Friday 13th March I had a flight from Coffsharbour to Dubbo. Because I have a foot problem with my left foot I asked for assistance to get on and off the aircraft at both Coffs and Sydney. The help I got at Coffs was excellent and at Sydney the assistance was even better if that's possible. I was transported from my arrival point to my departure point even allowing time for a coffee in between. The staff at both terminals are to be congratulated for their care and assistance given to me. I will travel with Qantas Link anytime I need to fly in Australia.

Flew Bundaberg to Brisbane 6 March. Aircraft late which meant I just caught Sydney connecting flight. No explanation offered. Return flight 19 March 1.5 hours late. Scheduled for 6.30. Departed 8 pm. No explanation offered. Not spoken to by ground staff. Too many routes for the number of aircraft in the fleet. Happens regularly now. Driving is the only option on many occasions.

Brisbane-Longreach-Brisbane Brisbane-Biloela-Brisbane Melbourne-Launceston and Hobart-Sydney mostly in Q400s. I enjoy QantasLink often more than their parent company Qantas. Almost always good friendly service and pleasant flights with good quality (free) wine and snacks - business class level! The only exception was Hobart-Sydney in the Boeing 717 which these days feels claustrophobic with the new seats. This latter flight had below par service for QantasLink.

Bundaberg to Brisbane. 8 August. I was impressed by the friendly service. For a 50 minute flight they offered a filling snack.

Brisbane - Bundaberg. 6 August. Very friendly service. For a short 50 minute flight it was a nice surprise to get a tasty snack that was more substantial then the 2 hour QANTAS flight from Melbourne to Brisbane. The free drinks was a nice surprise as well.