Nok Air

✅ Trip Verified |  The airline is an ok choice for travelling in Thailand. The planes felt a bit dated and needed to be replaced with modern cabins that feature tablet holders and free wifi like other low cost airlines do. Don Mueang Airport is dated and should add more facilities, Phuket Airport was alright during arrivals.

✅ Trip Verified | Everything but the airline website was great. Departure was on time, staff were friendly and trip was smooth. Only issue was the booking website, where you need to pay an extra 500 baht or $18 USD fee for credit cards, essentially acting as a hidden fee. Also, the Nok website on a mobile is very poor. The drop-down menu gets in the way when you want to do anything, rendering the website useless. Much better and cheaper to book through an agency like Klook or Agoda.

✅ Trip Verified | First the airline changed the flight for about 1 hour (not a big deal for me) then when we arrived at the gate to board, the airline changed the gate from g.3 to g.7, then again from g.7 to g.14, and then again from 14 to 11! After all the gate changes, the flight was delayed! (More than half an hour when posting). After we took the bus to the plane the airline let the passengers line up melting to entrance the aircraft under the strong sun and boiling hot!! Unbelievable! So frustrated!

Not Verified | Flight was cancelled. Actually, destination was cancelled, and we weren’t notified. Apparently NOK stopped flying to Mae Hong Son in April 2023, but still took a payment from us for two tickets. No notification from NOK whatsoever. We had to arrange flight to Chiang Mai (obvs with a more reliable airline), and a 6 hour bus to Mae Hong Son. The booked and paid for flight was scheduled for 14 days prior to this review, still no contact or refund from NOK, despite several attempts by me to contact them.

✅ Trip Verified | The liveries on the Nok Air planes are superb. Bright and a great stand out feature. The flight left on time and bags were collected very quickly at the other end. Seats are worn and dirty. For a 50 minute I couldn’t complain.

Not Verified | Unfortunately, my destination is only served by Nok Air and another low-cost airline. Of these two airlines, Nok Air has the most flights to choose from so I have traveled regularly with Nok Air since they started operations in 2004. The problem with Nok Air is that they cancel flights all the time, sometimes without notifying their customers. As a customer, you yourself must regularly check that your flight has not been cancelled, because you cannot rely on getting that information from the airline. Last year I discovered myself that my flight had been cancelled and contacted Nok Air and they promised me a refund within 45 days but I was not refunded as promised. I then started to send daily messages via the website demanding a refund but no response even once from the airline. After more than 3 months I finally got my money back, they probably got tired of my daily messages. Nok Air is unfortunately a very unreliable airline and not to be recommended, choose another airline if possible.

Not Verified | Out of 5 flights with this airline in recent months, 4 were delayed more than 1 hour, 1 was cancelled. Lesson learned. Never again unless unavoidable. The cabin interiors seem super worn, but that's the least of their many many problems. Take AirAsia instead if you can. Way better on time performance in my experience.

✅ Trip Verified | Flight cancelled, never got a refund after countless mails. Absolute scam, dont fly this airline. I have flown with them before, and it was alright but if there is any problem, you lose all your money.

Not Verified | Complete scam. I booked a flight including baggage for $72. A couple hours before the flight I got an email saying my baggage booking had been canceled and refunded (I was in a taxi for the airport when I saw the email). So I went to the checkin counter they said I could checkin my baggage only if I paid an extra $20. I showed them that I had already booked for the baggage at $72, not $92 but they didn't care. I got angry at this clear bait and switch scam and complained to the supervisor. Myself and 2 other customers had the same issue. This is clearly how this airline always operates, they can't just be an honest carrier, they feel compelled to scam their customers. For me, I'll never fly with Nok again, please learn from my example and avoid these thieves.

✅ Trip Verified | They cancelled my flight, told me they would refund me in 45 days and have failed to do so. I am now having to pursue a claim through Visa. Do not fly with this shambles of an airline.