LIAT

Flight from Barbados to Grenada repeatedly delayed for 10 hours and cancelled at 1.30am. Told we could not be guaranteed a seat on flight the next day. Put in a hotel overnight. No complimentary refreshments offered at any time. I eventually got on a (delayed) flight the following afternoon after arguing at the check-in desk. On arrival I discovered my luggage had not made it on to the flight due to the plane being overweight. My luggage eventually arrived 2 days later. Minimal communication from staff and customer service was non-existent. My return flight was also delayed and as a result I almost missed my connecting flight home. I will never use LIAT again.

Absolutely awful airline. Took about 8 hours to get from St Lucia to St Vincent. Avoid at all costs.

We were simply flying from Tortola to St. Martin. First the plane was hours late. Second we get there and just a few of us got off the plane. We sat at baggage claim. No bags came off the plane. The flight left with all of us still standing there with no luggage and no one at all in the baggage area or answering the phone. A very nice security guard let me out so I could go to their front desk. The people there were beyond rude and laughed because I couldn't get back into baggage claim (the security guard let me in). They refused to answer my questions or to even call anyone. About ten minutes after I went back the claim area everyone's bags arrived.

LI361 to Dominica on the new ATR plane. Airport staff in Antigua were very helpful cabin crew excellent and we got our bags. Recommend to friends and family.

Connecting flight from San Juan to Antigua was supposed to leave at 3.20 but did not leave until 5.30. Okay fine it was my last leg and i didn't have a connecting flight thankfully but I can't say the same for the other passengers. We arrived in Antigua and waited for our luggage but were later informed that no one's luggage was put onto the plane and we all had to fill out reports. Its the day after my flight and an agent called and told me everyone's luggage was still in San Juan and we would be called whenever it arrived but gave no indication if it would be a day or a week or a year. Never ever again will I fly with this airline.

Left St. Martin at 12 noon yesterday Sunday July 21 to catch a 2pm flight to Barbados via Antigua Dominica St. Lucia St. Vincent on LIAT. Flight delayed from St. Martin for 3 hours. Finally boarded and headed to Antigua. Another 3 hour delay. Finally on to Dominica. Halfway there the Captain announces that he is experiencing some navigational problems and we have to return to Antigua. Returned and passed through the whole nine yards of Security again and settled down in the departure lounge while the airplane was being repaired. After 3 hours we boarded again and set off once more for Dominica. Arrived and waited half hour in the plane. Then we began to taxi down the runway for take-off. Just before take-off the Captain announced that the same navigational problem had recurred and that we have to turn around. It was now about 2am. Finally announced that the problem couldn't be fixed and that we have to disembark and spend the night in Dominica. Finally got to bed around 5am.

My daughter left St. Maarten for Trinidad on Friday 19 July on a LIAT flight around 2pm. She finally arrived in Trinidad at 12.30am! Right now 21 July the rest of my family and I are en-route to Trinidad from St. Maarten on a LIAT flight. Supposed to leave St. Maarten at 2.10pm. Finally left at 5.30pm. Now it's 17.17pm and we are stuck in Antigua! Never again.

I arrived at SVG airport heading to Barbados at 2.30 for a 4.20 flight. Told the flight would be leaving at 4. This was confusing because my boarding pass clearly said 4.20. When I asked for clarification I was told the flight "would not leave before 4". Strange response. Anyway the flight did not actually leave until some time after 10pm and during out wait we were given no status or confusing status. Customer service training is highly recommended. Understandably the airline has a monopoly but the experience just is an embarrassment.

This airline gets zero stars for on-time service. I have to fly LIAT to get around the Eastern Caribbean. They haven't been on-time yet. Yesterday my 20 minute flight from St Vincent to St Lucia was delayed 10 hours.

Plane was 1 hour late (unexplained) on the outbound BGI-SVG sector but thankfully as flight was not totally full luggage did travel. No such luck on the return leg. It was all the passengers who were connecting on to UK flights whose luggage didn't arrive and they had been clearly labelled as connecting luggage in St Vincent. We saw our luggage next to the baggage hold and foolishly thought that would mean it would travel - but no don't be fooled! It will now apparently be sent on a day later as it will miss the UK flight - not so great when you have yet another sector at the other end. Not sure if we'll ever see it again!