LIAT

I have been travelling to Dominica for nearly 40 years and for nearly all of that time the only internal carrier have been LIAT. Hence they have had a monopoly for nearly all of that time. As a result they simply do not care about their passengers and treat them appallingly. For the last few years our luggage has always been left behind in Antigua and on this latest occasion it took 2 days to get it back. I had to hire a car to pick up our luggage. On our journey back from Dominica to Antigua my wife and I checked in early in fact we were the second people to check in. Despite this we had seats 5D and 15A! They had for some inconceivable reason deliberately split us up! We were not the only ones. Nearly all couples had been split up. When I mentioned this to the stewardess all she said was: "Stop stressing stop stressing!" There was no apology or explanation. Not only was the seating allocation totally incompetent it could also be construed as attempting to deliberately upset the passengers.

Left EIS Sunday 22 Dec 6.30 pm due to arrive SVG 10.30 pm. Delays in both St. Martin and Dominica. No explanation or updates. Finally reboarded (after going through security check every single time) at 10.30 due to arrive SVG at 11.30 or so. While in the air was told by the pilot that SVG was "closed" so had to go to Trinidad. Arrived 1.30 am. Had to pick up bags at baggage claim. Told to go to "Gate 19" by 3.00 for check-in. I assumed they meant 3.00pm but no 3.00 am. Of course no one at the gate and it was finally "manned" at 4.00 am. Gave us 5 USD food voucher at about 4.00 am. THAT makes sense! Finally LIAT staff arrived at 5.00 to issue boarding passes and told us to go to gate A. Went to gate A and found out that all flights told to go to gate A for a 6.00 am departure. Appalling customer service. On the way back home was just as nightmarish with a stop and layover in Antigua. No one around to tell us anything and after a 5 hour delay the plane appeared and we boarded.

Flew yesterday from SXM to St Kitts. Was charged $120 for extra luggage because carry on was too heavy and then saw others on the plane with carry ons that did not even fit in overhead and they were allowed to leave it in the leg room area! We were told as we were boarding that seat assignments didn't apply and that we were to sit in the first available seat and then the flight attendants started moving people around based on where they were flying to while we sat in a hot plane! They moved one couple two times. The attendants were very rude. They didn't bother giving us immigration forms so we had to fill them out in line. Would rather charter a flight.

My wife and I were departing from our honeymoon in Antigua on Monday October 28th 2013 and were on flight 362 Just had a horrible experience with LIAT into and out of Antigua from San Juan in late November. 3 hours late loading in San Juan. Then we sat in the plane for over an hour while they attempted to file a flight plan. Return flight also delayed 3 hours causing us to miss connection in San Juan. In fact the first 5 flights to depart from Antigua on the last Sunday in November were delayed. There were feeble attempts to keep the pilots informed. When got to San Juan was informed that due to "an illegal connection time" LIAT was not responsible to do anything. Found out that LIAT requires a 3 hour connection time at San Juan. In other words if you are flying through San Juan you must allow for 3 or more hour for you connection to LIAT or they are not responsible. The inability of LIAT to manage their schedules or perform even reasonable levels of keeping customer informed makes me wonder what is happening with their aircraft maintenance. Frankly I would discourage anyone from flying LIAT.

My wife and I were departing from our honeymoon in Antigua on Monday October 28th 2013 and were on flight 362 from Antigua to Puerto Rico which was a direct flight to San Juan. The flight was delayed however once on the aircraft an announcement was made that we were stopping in St. Kitts on our way to San Juan but not five minutes later we were told that we were now going south to Dominica. We arrived in Dominica at which time a grand total of 8 passengers boarded the plane. We were then told that we had to wait for a fuel truck which was not ready when we arrived in Dominica. We ended up waiting on the tarmac for over an hour with no water no food and no air conditioning. Numerous passengers asked for information about when we would be taking off and when we would be landing in San Juan as every passenger on the plane had a connecting flight to catch. None of Liat's customer service agents would give us a straight answer. We finally left Dominica sometime after 1.30 pm over an hour after we should have landed in San Juan. Needless to say nearly every passenger (including my wife and I) on the flight missed their connection in San Juan due to Liat's lack of respect for their customers further travel arrangements. We did not get on our previously booked flight to New York City. Luckily JetBlue were able to get us on a later flight to New York City. However because we had to take a later flight to New York City we missed our connecting flight to Buffalo and our waiting car rental. We were then forced to spend the night at a hotel near JFK airport. I would also add that we had to spend time and effort re-arranging our car rental from Buffalo back into Canada. We were considerably disappointed by our experience with Liat airline especially considering we were returning from our honeymoon! We will not be flying Liat in the future.

LIAT continues to be one of the most required yet useless inter island Carrier here in the Caribbean. Most likely can't leave St. Lucia today on my planned 5.35pm flight to Barbados as it's 2 hours+ delayed and given my destination is Grenada won't get the connection in Barbados. Talk about an incompetent inefficient useless yet required airline!

My husband and I paid extra for a non-stop flight from Dominica to Puerto Rico on September 14 2013. The flight was scheduled to leave Dominica at 9.40 but the plane took off at 9.10 (30 minutes before schedule). Fortunately we were there and able to catch the plane. LIAT changed our non-stop flight and we stopped in Antigua where for the next 5 hours we received delay announcement after delay announcement. There were no LIAT employees to be found to answer our questions about the plan to get us to Puerto Rico. The delay caused us to miss a connecting flight from Puerto Rico to Atlanta. There were no more flights to Atlanta scheduled for that day so we had to fly out the next day. There were many other passengers on that flight that also missed connecting flights and suffered similar additional expenses.

I paid extra to get a direct flight from Dominica to San Juan. My LIAT flight left Dominica stopped in Antigua to pick up additional passengers and was delayed causing me to miss my connecting flight from San Juan to Atlanta. That was the last flight out of San Juan and I was forced to overnight there. LIAT refused to give me a hotel voucher and accepted no responsibility for their actions neither did they apologize. I would not recommend them to anyone. I just wish that there were more flight options with different airlines flying to Dominica.

Travelled from Grenada to Trinidad using LIAT with my 9 month old baby flight was originally for 1.30 pm. After 2 hours delay the supervisor came out and said all flights that day were cancelled. At 5.00 pm sent to a hotel and told we were booked on a flight at 8.15 am. The aircraft landed and was then closed up because there was a hydraulic problem told that mechanics were being brought in from Trinidad. The plane was fixed and our flight left at 5.00 pm. The staff were discourteous and showed little sympathy that I was travelling with an infant whose formula cereal and Pampers were in short supply.

LIAT is awful never had a flight that was less than 2 hours delayed round-trip between Puerto Rico and St. Vincent. They caused me to miss my connecting Southwest flight from San Juan back to the US and would not contact Southwest to make arrangements for their own fault. I had to spend to stay the night in San Juan and buy another plane ticket. I had a 6am flight that was delayed 2 hours. Weather delays I get but the consistent 2-6 hour delays is definitely within their control on these perfect sky days I had.