LIAT

Flight 317 April 25 2015. Our flight from St. Croix to St.Martin was scheduled for 2.20. The flight left at 4.00. The ground staff did not provide any explanation as to the delay. Once on the plane it was discovered that the plane was going to Antiqua. We were not informed of this prior to boarding the plane nor was any explanation provided by the flight attendant. The flight attendant told us to check with the gate agent upon arrival at Antiqua. We were not met by any ground staff upon arrival and were left to our own devices. We finally were rebooked for a fight to St. Martin two hours later. Conclusion - lack of communication on the part of the ground staff and flight attendant. Lack of proper motivation to provide customer satisfaction. Lack of management action to address prior complaints.

In the past two weeks I flew with LIAT on multiple occasions: Barbados - Grenada. Grenada - Trinidad. Trinidad - St Lucia. Dominica - Barbados. I must say all of our flights were on time. Luggage was there each time and overall we had a pleasant experience with LIAT. The standard of service is average for a cheap airline - flights are short haul so you shouldn't expect much. Safety instructions were given life jackets were there attendants would always answer your questions. What is required was for sure there. As an add-on compared to European cheap airlines - you even get your seat assigned!

Our experience on a pre-booked flight from Barbados via Antigua to St Kitts was a travesty of inefficiencies lack of courtesy from ground staff and an exhausting experience. We were scheduled to fly out on Saturday at 17.30pm and eventually arrived 19 hours later in St Kitts after an enforced overnight stay in Antigua. The ground staff at Barbados had to be pressed to update us and seems disinterested in our well-being (a polite statement) when we arrived at Antigua no taxi transport was available we eventually got to a hotel some 45 minutes drive from the airport just before 23.00. LIAT told us to be ready to travel back to the airport at 8.00am our taxi arrived 30 minutes late and by the time we checked in the flight was full. we were then routed via St Maarten to get a connecting flight to St Kitts. We are frequent travellers but this experience left us physically exhausted and stressed. LIAT should be ashamed of the poor value and level of service.

I have flown several times with LIAT over the last 5 years and had heard many "horror stories" of stranded passengers etc.. however my experience was ok up till now. Flying from St. Vincent to Tortola (still in the middle of it) I got the full brunt of Liat's gross incompetence. To make a long story short I was supposed to leave St. Vincent yesterday at 7.20am and arrived in Tortola same day at noon. We board the plane the engines start and then stop - we are told there is something wrong with the aircraft however don't worry we have an engineer working on it. We disembarked and stayed in the departure lounge until 7.30pm. Throughout the day the story kept changing - the misinformation (lies) were extraordinary "other broken airplanes engineer not coming we will get you out soon" etc. At 7.30pm they took us to a restaurant in Kingstown for dinner. We waited 2 hours for our food. After dropping us off they disappeared - returning at 11.30pm to take us to a hotel. No info on what would happen the next day but said they would be back at 6am to pick us up. The next day someone banged on my door at 4.30am - saying we have to leave in 30 min. We get to the airport at 5.15 - our flight was supposed to leave at 7.20 for Barbados (the first stop) we left an hour and a half late. At this moment I am in Barbados in the departure lounge - awaiting my next flight (to Antigua) at 1.50pm. Just heard that is has been delayed until 6.00pm. My flight from Antigua to Tortola leaves at 7.30pm (I will likely miss it and have to overnight in Antigua - The saga continues. I will likely end up spending three days and two nights in airports attempting to travel 300 miles from St. Vincent to Tortola. Take this airlines if you enjoy never ending frustration and mental torture. This is by far the worst travel experience in my 50 + years of flying.

Currently seated in St. Kitts airport waiting on LIAT for the second day in a row. Flight was supposed to be at 11.30 it is 1.30. So far two announcements saying they will make more announcements later. Announcements with announcements about future announcements is all they can announce. This may be my second day trapped in St. Kitts airport but I will not give in and buy a one way ticket home on a different airline for twice what I paid for this one only because they will not refund my ticket. Do not use this airline if you are on a tight itinerary. You need hours possibly days between flights in order to meet your connections on time. Certainly do not vacation while flying liat because their idea of your vacation is in the airport.

Booked BGI to FDR in July 2014 LIAT changed the time but did not notify passengers. We made the flight only by arriving early anyway with minutes to spare. Second flight FDR to SLU 1000Hrs. Yup 0930 change no notification but we checked. Arrived FDR only 11 people in-front of us 45 Minutes to the desk. Checked in boarding cards in hand. Flight Delayed. It appears that either the A/C arrived and experienced mechanical failure or was sitting overnight and failed pre-flight. Absolutely zero information except to hang-on and wait. Nothing else. They did provide lunch tickets for the Bagel Shop. Special Note to the lady running the LIAT customer service Martinique Thank you. So the new ATR-42 sits busted on the pad. They fly in the Old-Reliable Bombardier-8 and we leave at 1430. Arrive SLU and AVIS has given our reserved car away. One last LIAT flight SLU to BGI in 2 weeks.

We booked SFO-FLL-SJU-DOM the last leg being on LIAT. A few days after booking we received an email stating that our SJU-DOM flight had been canceled and we would be rerouted through ANU at no additional charge. Inconvenient but we sucked it up. After all it would only be one more hour. Arrival in SJU was stressful. We had to find a LIAT employee to check in and get boarding passes. The transfer service desk was unstaffed and personnel from other airlines told us that they had no idea when a LIAT representative would show. Exited the secure area and checked in at the painfully slow and incompetently staffed check-in counter. The other half waited at the customer service desk inside the airport and checked in when a LIAT representative finally decided to show her face. At the check-in counter I checked in without issue though the computer crashed multiple times. Our 14.50 flight ended up leaving the ground around 16:40. Needless to say we missed our one-hour connection in Antigua. We were livid. Our plane was the largest in LIAT's fleet - an ATR-72. Nice enough clean and comfortable. No beverage or food service but at this point that was not unexpected. Landing in ANU we were informed that although we had missed our ANU-DOM flight the airline "graciously" scheduled another flight to take us to DOM. There was a single LIAT employee or so it seemed in the entire terminal – we initially encountered her at the desk that dealt with passengers in transit. There was a line at this desk that reached out the door of the terminal and onto the tarmac as people needed to get boarding passes for this new flight. The new ANU-DOM flight was scheduled for 18:30 but we were not surprised when we took off at 19:00. The plane was on an old Bombardier. Don't even think about bringing a rollaway bag with you as a carry-on. The overhead bins are hardly fit for a handbag. The seats themselves did not recline though were comfortable enough. Again no food or beverages.

9/23/14 from St Thomas to St Lucia via Anguilla and St Kitts and Antigua. This is the worse airline I have ever been on. From the bug spray to completely unhappy personnel to them holding us hostage in the Antigua airport for 5 hours not letting us leave. Its like they make up there own rules and you have no choice but abide. My entire day in Caribbean was wasted and ruined because of this. I will never use this airline again!

A group of us were planning a trip to SVD and BGI first to SVD then back to BGI. We arrived in Barbados from Canada at 2.30pm July 18th 2014 our connection to St Vincent was to be at 7pm. Arrived at the gate around 5.30 only to notice that it was so full of people we would have to stand or sit on the floor. At 9.30pm we were called to the desk at the gate to be advised that our flight had been cancelled. Shuffled from one part of the airport to another no instructions given no vouchers for food we were then met by disgruntled LIAT staff on the outside of the airport who seemed to be aimlessly writing down our passport numbers but giving us no indication as to what we were supposed to do next. Eventually told to get on a bus and go to the hotel. The next morning no LIAT personnel could answer our questions or tell us what was going on. At 2pm we were on our way they went from not being able to find any planes anywhere to all of a sudden finding one to get us out of there! The way back from St Vincent to Barbados had a 2 hour delay. LIAT is by far more detrimental to the Caribbean's economy than any Hurricane or natural disaster to hit the region.

My review echoes that of everyone here. Arrived at 3.40am for a 5.30am flight from Trinidad to Grenada. Line was out the door to check in. Apparently the computers broke down which had been occurring all week according to staff. The staff seemed frustrated with their own system indicative that this is common. Check in and ticketing are two different lines which makes no sense. Finally get to my gate. Flight delayed 1 hour. I get it we're in the Caribbean it rains has unpredictable weather but an explanation would be nice. I finally arrive in Grenada but my luggage doesn't. I received no communication about my luggage. When I called no one picked up the phone (maybe a problem with the airport and not LIAT itself) and when I called corporate I got a busy signal. Finally had to go to the airport a couple days later hoping that my luggage had come in. I want to point out that I am not a complainer I generally only write good reviews but this airline. Well you'll find out because it's basically the only Caribbean airline. My advice arrive super early (3 hours or more) to make sure your luggage is the first to arrive.