LIAT

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 119 reviews
4/10
No Skytrax Rating
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LIAT customer review

LIAT is the most unreliable airline I have travelled on. My family and I booked our flights from St. Croix to St. Lucia. Firstly my parents' who had booked their flights over a month in advance of their trip were only advised via email that their flight had been changed to the date prior to the expected departure. There was no courtesy call to my parents explaining the purpose of the change or to apologize for the delay. In any event I took a chance and booked my trip to St. Lucia to attend a family member's funeral. Fortunately I made it to St. Lucia just a few minutes late but not without hassle. I arrived at the airport in Puerto Rico at about 9.30 am. There were several persons waiting to check in. They told me that their flight had been cancelled the previous day and that they were asked to come in today to travel on the same flight that I was travelling. We waited and waited at the desk. It was not until over two hours later that an agent came to the desk and checked us in. The flight was about ten minutes late and we proceeded to our destination. Today is my return flight. I've been at the airport from 7 am waiting on my 8.05 am flight to arrive. It is now 12.30 pm. We were only advised that the flight was delayed upon arrival. Upon asking about the status of the flight I was first informed that it would arrive at 10.30 am then 11.45 am then 12.15 pm and now 1.30 pm. I'm supposed to catch a connecting flight in Antigua but although not on my itinerary the LIAT rep has advised that the flight will be going to my destination and I will not need to disembark until then. Let's see how that turns out! We were provided with breakfast. It is now 5 hours from check in and LIAT's supervisor has advised that we won't be provided with lunch. It's only upon request that we're provided with information regarding the status of the flight or compensation for the delay. I have to reiterate that this is the worst airline ever. They really need some competition. They take advantage of their customers and so little to no courtesy to them. This may very well be the last time I travel on LIAT.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

LIAT customer review

(United States)

My girlfriend and I flew LIAT from into St. Maarten w/ connecting flight to Dominica on 7 July 2014. No problems everything was on time and the flight was comfortable. Returning was a different matter. We were grounded in Antigua because of a problem with the air conditioning system laid over two hours and received no updates or information while waiting. After an hour I demanded some update from someone only to find that they had already sent many passengers on to San Juan the announcement was in French. If I hadn't been proactive my girlfriend and I might have missed the second plane. After we arrived the 15 remaining received an apology and nothing else. By that time most had lost their connecting flights to the US and were forced to stay the night at our own expense. I will avoid this airline in the future if I can.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

LIAT customer review

(United Kingdom)

Having read LIAT's reviews I was dreading flying with them. However our experience was excellent. We flew in a new plane from St Lucia to Dominica. I booked 6 months in advance there were no schedule changes. The flight was on time. The customer service was friendly and helpful. The price was good. I couldn't fault the service. Hopefully the company's new planes will help it to continue to improve.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

LIAT customer review

(Angola)

I was apprehensive before my recent flights with LIAT after reading these reviews. However I have to say that both flights were reasonably on time and quite pleasant. My bag did not make it today from St. Vincent to Barbados but it has just been delivered to my hotel so no worries. The tickets are expensive for the distance you fly but there is no other option. The Caribbean needs another airline to provide some competition.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

LIAT customer review

(United States)

Just flew from San Juan to Antigua with tickets booked months ago only to find the first of year our non stop flight had become a puddle jumper stopping in Guadalupe and Dominque before reaching Antigua so we missed one whole day on the front end of our trip to an all inclusive. At the ticket counter I questioned this change and the agent said "we contacted you" which they did not. I had to go back and ask about our outbound flight. (she didn't mention that flight had changed also). So rather than leave at 10 am the following Sunday we had to leave at 4am arriving Dominque at 7.30am. The plane broke down in Barbados so we didn't fly out until 1.30pm causing us to miss our connection in San Juan. They offered no assistance whatsoever. No hotel voucher no food no rebook for next day flight. Nothing. They told me to go to the JetBlue desk and maybe they could help me. We wound up staying the night on both ends of flight in San Juan thanks to LIAT.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

LIAT customer review

(Canada)

The worst airline I have flown. Complete chaos in the boarding area when we arrived. No announcements and extremely rude staff. I was asked to gate check my carry on bag and reassured that it would stay on the plane to make it to my final destination - it didn't . There were no follow up calls the baggage service email generated an auto return because of a "full mail box". Generally the most miserable experience imaginable. Fly any other airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

LIAT customer review

(United States)

Horrible customer service. Price per ticket BGI-POS through SVD (1 stop) quoted in Barbados dollars yet charged in USD. Rushed boarding unfriendly lazy flight attendant who yelled at passengers no inflight service whatsoever. Dirty seats loud airplane (Dash-8) and hardly any announcements from the pilots. Very crude rude rushed and absolute most horrible service I've ever experienced.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

LIAT customer review

(United Kingdom)

We travelled to the British Virgin Islands from 20th - 29th April 2014. We flew LIAT from Antigua (ANU) to Tortola (EIS) and on our inbound flight from EIS to Barbados (BGI) for our flight back to London. The only positive thing is that we didn't lose our luggage. Now for the downside: Upon booking our tickets we had no idea (and only discovered once onboard the LIAT aircraft) that they were stopping at numerous islands before arriving at our destination meaning a flight that would take 20 mins would end up taking 1.5 hrs. After an 8hr flight from London we landed at ANU and discovered we were going through St Maarten before Tortola. We took off 30mins late for no apparent reason. In St Maarten the wait was supposed to be 15 mins…we waited 1hr. There was no air conditioning during that hour. The way back was much worse. What would have been a 2hr flight took 5hrs. It took us 5hrs to fly from Tortola to Barbados because we did Tortola-St Maarten. St Maarten-St Kitts. St-Kitts-Antigua. Antigua-Barbados. The flight from ANU-BGI is 1.5 hrs and we asked for food on board - no food. On that same flight the toilets didn't work. The staff weren't kind and warm. Next time we'll be flying via a private company much less expensive more reliable and quicker.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

LIAT customer review

(United States)

Horrible customer service. Flight delayed from Dominica to San Juan yet no announcement made. No agents anywhere in site. Finally had to ask security to have an agent come to speak with us. Instead of a person the loudspeaker then came on with announcement only telling of delay. No specifics at all. Called LIAT in Antigua only to be told had to speak to my agent here. Since he was still invisible given local number which was not available without calling corporate. Just praying to get out today without having to spend an extra night trying to get to Atlanta.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

LIAT customer review

(United Kingdom)

Looks like most of LIAT reviews are only done when there is a problem. We flew Barbados to St Vincent return and both flights were good. Out was on time and bags OK with full plane. Back was early - landed immigration and bags 15 minutes before scheduled landing time!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes