✅ Verified Review
| Recently during April I flew from Australia to South America with LAN on the following routes. Sydney - Santiago (NZ stopover en-route) - Bogota - Medellin - Bogota - Santiago (NZ stopover en-route) - Sydney. Sydney-Santiago LA800 (6 April - Dreamliner) Flight was excellent. Dreamliner is a very nice plane, comfortable/modern/quiet, possibly due to air recirculation system, seats in business class were excellent as was the food. Staff were excellent, professional and attentive, also the replacement crew from the NZ to Santiago leg. Arrived in Santiago and baggage got misplaced (looked like it was going to continue on to Bogota), the dates on the tag stated I would have 2 nights in Santiago. Spoke to 2 LAN baggage handling staff who quickly escalated the matter to their superior and kept following up on this, one went to lunch but they continued to pursue the status of my bag and were always keeping me updated. About an hour later I had the bag and was heading to the hotel. Thanks to the baggage handlers who made an error into a very good customer service experience. Santiago-Bogota LA574 (8 April - 767 I think, older plane). Cabin crew and attendants were excellent, professional and attentive throughout this flight. LAN need to speed up the maintenance/replacement of planes on longer internal routes. Plane issues - Twice before takeoff/taxing the overhead locker dropped open. Upon takeoff the foot locker of an adjacent seat fell open. An air-conditioning section dropped down and had to be taped up with "gaffer tape", I had issues with the electric seat and controls which did not initially respond due to the age of the equipment and gears not catching. I had to replace the headset as reception was scratchy and then when done if I bumped the section where the plug connected with the seat then it would switch the volume to the loudest level. Heaps of small issues due to the age of the plane. Credit and thanks to the flight crew who soldiered on and had to perform duties when the plane is falling apart on them. Bogota-Medellin-Bogota LA3016 Reasonable, smaller plane, On the return flight from Medellin to Bogota the transport from the plane to the lounge, the internal (On runway transport) at Bogota is not well organised. Bogota-Santiago LA575 (23 April, 767 I think, an older plane) Flight was trouble free. Crew excellent, friendly and attentive throughout. Upon landing to the return connecting flight to Sydney was directed to speak to ground crew in relation to location/timing to head to make my directing flight. Upon getting off the plane and inquiring where I was to go, was grunted at by a LAN ground staff member who pointed in the direction of the airbridge and continued her texting on her mobile phone (Job well done). Santiago-Sydney LA801 (24 April, Dreamliner) Very nice flight on this new plane, appointments, take off noise very quiet, good seats and controls. Cabin crew continued on a similar theme from the other flights, all were excellent, helpful and professional throughout the flight as was the crew from NZ to Sydney. Best Points - Quality of the Dreamliner and the flight. Professionalism, friendliness, attentiveness of Cabin crew/attendants throughout all legs. Professionalism of the baggage handlers at Santiago with helping find my bag. Worst Points - Deterioration on the older planes that are being used on internal South American routes.