Korean Air

Bangkok to Honolulu return. The seats were very small so not a comfortable option for elders with circulation problems. However staff were friendly frequently offering fresh juices and water during the long flight. Great selection of entertainment to keep me occupied. However the only drawback was that they take back the headphones too early before landing. Also too many inflight interruptions in 3 languages which virtually disrupts an entertaining experience. Food could be better.

Incheon to Dallas. I got an old 747 rather than a new 777. The flight was great good entertainment friendly staff and good food. The only problem is the seats are tiny. I sat down and my knees were wedged against the seat in front. When the seat in front was reclined the video screen was inches from my nose. Even so I'd fly them again.

Chicago O'Hare to Seoul return two weeks later. The seats were more comfortable with more leg room than expected so I was able to sleep in Economy Class. Flight attendants were professional and helpful. While the meals weren't always to my taste they were served and cleaned up efficiently. An unexpected perk was the layover in Seoul where I was able to enjoy the 4th floor "Rest and Relax" area.

My wife and I travelled to Seoul. I tried to reserve an aisle side 3 times before the flight but they refused even though they had plenty of aisles open. We wound up paying a premium price for the ticket as it turned out the seats were unbelievably cramped even though plane was touted as new "equipment". Flight attendants smiled but did not engage customers at all in conversation. Food portions were unbelievably small. It was a very disappointing experience at every customer touch point.

BNE-ICH-IST return LHR-ICH-BNE. Outward journey in October return in November. On very long flights surely inflight entertainment could be rotated. Same applies to the Menus - same on all flights east or west makes no difference. Cabin staff have a poor understanding of English - they didn't seem to be a staff member that could speak fluent English. All attendants seem obsessed with was serving food and getting the shutters down as soon as possible. When I board a day flight I do not want to sit in the dark for the next 10 hours. Other than the leg room advantage in Business class I feel it is a lot of money to pay for the privilege. Even the standard of Airport lounges have been downgraded.

Manila to LA and the flight was great. Staff were hospitable. Most impressive was how they handled a delay. My Manila to Seoul flight was delayed and I was going to miss my connection on arriving they had staff waiting to meet passengers and direct them to connections as fast as possible and had held up connecting flights so everyone could make flights. My flight was also delayed into LA where I had another connection. Once again there were staff waiting for us so they could direct and usher us as fast as possible to other connections.

JFK-ICN on A380. Staff are quite attentive boarding is orderly bathrooms are kept clean 180 degree flat beds and nice to have a manned bar at the back of the plane. Meals are above average. However unable to pre-book seats online unless a skypass member very limited AVOD for a 14 hour flight and overhead storage seems smaller and limited. Major advantage for me is that it flies direct from east coast.

CGK-ICN-YYZ. Good cabin crew although English skills are poor. Food was good. The PTV did not work well on the first leg because the touch screen was not responsive but the second leg was much better. The aircraft was clean. Overall I was impressed.

NRT-ICN-HKG return all on Prestige Class. Their A380-800 experience in business class is very good and so was the 777-300 but the older 747 service isn't quite so. I wish they were more consistent. Overall they provide good service clean lavatories clean aircraft well-dressed FA's and wonderful vegetarian meals. AVOD is good but on a long-haul may be very limited.

Brisbane-Seoul my wife flew Seoul-Toronto and I flew Seoul-London. Return flights the same routes. All flights left and arrived on time. All flights were business class and we saved $7000 on an alternative offering from Cathay Pacific. Cabin staff were very good English left something to be desired.