Jetairfly

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 24 reviews
4/10
No Skytrax Rating
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4/10

Jetairfly customer review

Review by (Netherlands) 20th November 2014

One way BRU-VRA in new B787. Mixed feelings about this one way flight. On board the leg space was for economy not bad - seats had ok recline. on the 10 hr flight 1 hot meal (no choice) of good quality was offered and before landing 2 stale hard pieces of bread with jam / cheese which was definitely one of the worst meals. Alcohol was charged for at 450 euro for wine or spirits at 350 euro. There were free juices and soft drinks on offer at the galley. One of the toilets was broken despite the aircraft being only a year old. IFE - headsets free and touchscreen with limited choices in Dutch / French / English. Several hours during flight there was no IFE due to system problems. Customs cards for Cuba where given upon disembarking while landing cards for Mexico the next destination where given out halfway during flight. If you can get a deal or need a cheap one way it fits the bill. Baggage was free.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Jetairfly customer review

Review by (Netherlands) 20th November 2014

One way BRU-VRA in new B787. Mixed feelings about this one way flight. On board the leg space was for economy not bad - seats had ok recline. on the 10 hr flight 1 hot meal (no choice) of good quality was offered and before landing 2 stale hard pieces of bread with jam / cheese which was definitely one of the worst meals. Alcohol was charged for at 450 euro for wine or spirits at 350 euro. There were free juices and soft drinks on offer at the galley. One of the toilets was broken despite the aircraft being only a year old. IFE - headsets free and touchscreen with limited choices in Dutch / French / English. Several hours during flight there was no IFE due to system problems. Customs cards for Cuba where given upon disembarking while landing cards for Mexico the next destination where given out halfway during flight. If you can get a deal or need a cheap one way it fits the bill. Baggage was free.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Jetairfly customer review

Review by (Ireland) 25th February 2014

22nd Feb 2014 Tenerife South and Brussels Charleroi. I considered the price to be quite expensive. Check-in consisted of 2 lines operated by a combination of uniformed TUI staff and an Iberia uniformed agent too. The lines moved quickly and efficiently. I had reserved my seat online and paid extra for a seat the front of the plane. The cabin crew were very pleasant polite and multilingual. However passengers were allowed to take far too much hand luggage on board and this was a problem both when boarding and when exiting the flight. There had been a catering strike in Belgium and so the catering I had paid for online was not quite what was served. I was offered an exceptionally watered down cup of stained milk otherwise known as tea! This was additional to the very disappointing meal I had paid €8 for online. My seat was wafer thin at the back and I could feel every kick from the screaming baby behind me. The aircraft used was a 737-800. It included two small screens at the front of the aircraft near the door on which an interactive map chartered out the route from Tenerife to Brussels. I saw during the flight the cabin crew seat aside food for themselves. I also noted that the crew had poor discipline over the passengers. Disembarkation was one of the worst I have seen in years as the crew were oblivious to the couple with the screaming baby who blocked the aisle and also prevented passengers from removing their belongings from two of the overheard lockers. The young cabin crew attempted a polite farewell to passengers and did their best under a grey Belgian sky.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
4/10

Jetairfly customer review

Review by (Ireland) 25th February 2014

22nd Feb 2014 Tenerife South and Brussels Charleroi. I considered the price to be quite expensive. Check-in consisted of 2 lines operated by a combination of uniformed TUI staff and an Iberia uniformed agent too. The lines moved quickly and efficiently. I had reserved my seat online and paid extra for a seat the front of the plane. The cabin crew were very pleasant polite and multilingual. However passengers were allowed to take far too much hand luggage on board and this was a problem both when boarding and when exiting the flight. There had been a catering strike in Belgium and so the catering I had paid for online was not quite what was served. I was offered an exceptionally watered down cup of stained milk otherwise known as tea! This was additional to the very disappointing meal I had paid €8 for online. My seat was wafer thin at the back and I could feel every kick from the screaming baby behind me. The aircraft used was a 737-800. It included two small screens at the front of the aircraft near the door on which an interactive map chartered out the route from Tenerife to Brussels. I saw during the flight the cabin crew seat aside food for themselves. I also noted that the crew had poor discipline over the passengers. Disembarkation was one of the worst I have seen in years as the crew were oblivious to the couple with the screaming baby who blocked the aisle and also prevented passengers from removing their belongings from two of the overheard lockers. The young cabin crew attempted a polite farewell to passengers and did their best under a grey Belgian sky.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Jetairfly customer review

Review by (Mexico) 22nd January 2014

We recently traveled on from Mexico to Brussels and return. The reservation was made over 9 month ago a month prior to departure the airline changed many things: departure and arrival times class of service booked and even the type of plane used. However when we finally started our journey the plane was delayed 3.5 hours the comfort class booked did not have all the service elements described or offered from no blankets to many other things. Because the delay connections in Brussels were missed the airline offered zero help. On the return flight we booked a class of service which Jetairfly claimed is no longer available and therefore had to downgrade our booking. At the airport and in the plane there personal did not know the situation and confirmed that this is comfort class. If you have a choice of flying another carrier - please do.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Jetairfly customer review

Review by (Mexico) 22nd January 2014

We recently traveled on from Mexico to Brussels and return. The reservation was made over 9 month ago a month prior to departure the airline changed many things: departure and arrival times class of service booked and even the type of plane used. However when we finally started our journey the plane was delayed 3.5 hours the comfort class booked did not have all the service elements described or offered from no blankets to many other things. Because the delay connections in Brussels were missed the airline offered zero help. On the return flight we booked a class of service which Jetairfly claimed is no longer available and therefore had to downgrade our booking. At the airport and in the plane there personal did not know the situation and confirmed that this is comfort class. If you have a choice of flying another carrier - please do.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetairfly customer review

Review by (Netherlands) 10th January 2014

Had booked and paid (5 months in advance) for Comfort Class and XL seats. Just prior to departure received email stating that due to operational reasons they had to switch planes insufficient Comfort Class seats made them to give those seats to the earliest bookers (we booked 5 months in advance). Additionally seating in this Boeing 767 was terribly poor legroom non existent. Crew were rude to passengers and offered no choice of food (front seats got beef middle of plane fish rear seats chicken). Crew were busy talking among themselves no attention whatsoever for the passengers.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetairfly customer review

Review by (Netherlands) 10th January 2014

Had booked and paid (5 months in advance) for Comfort Class and XL seats. Just prior to departure received email stating that due to operational reasons they had to switch planes insufficient Comfort Class seats made them to give those seats to the earliest bookers (we booked 5 months in advance). Additionally seating in this Boeing 767 was terribly poor legroom non existent. Crew were rude to passengers and offered no choice of food (front seats got beef middle of plane fish rear seats chicken). Crew were busy talking among themselves no attention whatsoever for the passengers.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Jetairfly customer review

Review by (British Virgin Islands) 7th November 2013

Just flew from Brussels to Punta Cana with Jetairfly and I have to say the whole experience from booking through check-in inflight meals was outstanding some of the best customer service I have experienced. We upgraded to comfort class as it was only slightly more but well worth the money - drinks kept on flowing the whole trip and the food was good. I would highly recommend this airline and will definitely be using them in the future.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetairfly customer review

Review by (British Virgin Islands) 7th November 2013

Just flew from Brussels to Punta Cana with Jetairfly and I have to say the whole experience from booking through check-in inflight meals was outstanding some of the best customer service I have experienced. We upgraded to comfort class as it was only slightly more but well worth the money - drinks kept on flowing the whole trip and the food was good. I would highly recommend this airline and will definitely be using them in the future.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
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