Jetairfly

Booked this flight as it was a convenient schedule allowing flying from the lovely small airport of Antwerp to Barcelona. This airline operates several leisure and business destinations nowadays from Antwerp so I gave it a try. Check in a breeze, friendly staff, very limited airport facilities though. You can save substantial time when flying out of ANR Taxi from city center just around 12 E, I booked an onboard standard meal at 9 E and that included a soft drink and coffee. The meal was a salad and a cake/bread roll. Not that appealing, however anything bought from the onboard menu would worked out at the same price. Staff onboard friendly, seating cramped, except on row 1. 3 attendants for 112 passengers. I was able to book a reasonable priced one way ticket, and all fares include 15 kg checked baggage. Would book again.

One way BRU-VRA in new B787. Mixed feelings about this one way flight. On board the leg space was for economy not bad - seats had ok recline. on the 10 hr flight 1 hot meal (no choice) of good quality was offered and before landing 2 stale hard pieces of bread with jam / cheese which was definitely one of the worst meals. Alcohol was charged for at 450 euro for wine or spirits at 350 euro. There were free juices and soft drinks on offer at the galley. One of the toilets was broken despite the aircraft being only a year old. IFE - headsets free and touchscreen with limited choices in Dutch / French / English. Several hours during flight there was no IFE due to system problems. Customs cards for Cuba where given upon disembarking while landing cards for Mexico the next destination where given out halfway during flight. If you can get a deal or need a cheap one way it fits the bill. Baggage was free.

22nd Feb 2014 Tenerife South and Brussels Charleroi. I considered the price to be quite expensive. Check-in consisted of 2 lines operated by a combination of uniformed TUI staff and an Iberia uniformed agent too. The lines moved quickly and efficiently. I had reserved my seat online and paid extra for a seat the front of the plane. The cabin crew were very pleasant polite and multilingual. However passengers were allowed to take far too much hand luggage on board and this was a problem both when boarding and when exiting the flight. There had been a catering strike in Belgium and so the catering I had paid for online was not quite what was served. I was offered an exceptionally watered down cup of stained milk otherwise known as tea! This was additional to the very disappointing meal I had paid €8 for online. My seat was wafer thin at the back and I could feel every kick from the screaming baby behind me. The aircraft used was a 737-800. It included two small screens at the front of the aircraft near the door on which an interactive map chartered out the route from Tenerife to Brussels. I saw during the flight the cabin crew seat aside food for themselves. I also noted that the crew had poor discipline over the passengers. Disembarkation was one of the worst I have seen in years as the crew were oblivious to the couple with the screaming baby who blocked the aisle and also prevented passengers from removing their belongings from two of the overheard lockers. The young cabin crew attempted a polite farewell to passengers and did their best under a grey Belgian sky.

We recently traveled on from Mexico to Brussels and return. The reservation was made over 9 month ago a month prior to departure the airline changed many things: departure and arrival times class of service booked and even the type of plane used. However when we finally started our journey the plane was delayed 3.5 hours the comfort class booked did not have all the service elements described or offered from no blankets to many other things. Because the delay connections in Brussels were missed the airline offered zero help. On the return flight we booked a class of service which Jetairfly claimed is no longer available and therefore had to downgrade our booking. At the airport and in the plane there personal did not know the situation and confirmed that this is comfort class. If you have a choice of flying another carrier - please do.

Had booked and paid (5 months in advance) for Comfort Class and XL seats. Just prior to departure received email stating that due to operational reasons they had to switch planes insufficient Comfort Class seats made them to give those seats to the earliest bookers (we booked 5 months in advance). Additionally seating in this Boeing 767 was terribly poor legroom non existent. Crew were rude to passengers and offered no choice of food (front seats got beef middle of plane fish rear seats chicken). Crew were busy talking among themselves no attention whatsoever for the passengers.

Just flew from Brussels to Punta Cana with Jetairfly and I have to say the whole experience from booking through check-in inflight meals was outstanding some of the best customer service I have experienced. We upgraded to comfort class as it was only slightly more but well worth the money - drinks kept on flowing the whole trip and the food was good. I would highly recommend this airline and will definitely be using them in the future.

Brussels - Cancun with stopover in Varadero (Cuba). Flight to Mexico was agreeable had especially booked the "comfort class" since the difference was not that much. Left a couple of hours late due to full check-up but only arrived 1 hr later in Cancun. Older airplane so not the nicest. Inflight entertainment is an ipad with a very limited selection of movies series newspapers and games. People tend to hang the thing from the seat covers so that damages stuff. Had one faulty ipad that got switched. Meals very in going out very tasty but from Cancun to Brussels you noticed that the meals were ordered in Mexico.. All in all very happy for the price paid. and a little amenities bag (sleeping mask socks ear plugs and toothbrush).

Yesterday I experienced the worst customer service from an airline that I have experienced. When checking in for my return flight from Palma to Oostende the procedure was completely a shambles and when you take it up with the staff you are met with such rude attitude. In all my years of travelling I have never experienced such rude staff as I saw in action yesterday. The flight itself back to Oostende was in an aircraft that is showing its age but clearly TUI can't be bothered to clean it. Even the chewing gum on the seat in front of me was not even cleaned off. All in all an experience that I never want ever again.

Brussels to Bangkok return: rude staff on both flights - you have to sleep when they tell you and read when they allow you to. No sound for the movie they showed on screens even though they gave us headphones no reading lights available during the 14 hour flight. The seat in front of me could not be pulled completely in upright position on both flights. I will not use this company again at least not for long flights.

Brussels-Taba was 4.5 hrs late. They said it was a technical problem with the plane but a flight to Greece on the same day also had hours of delay. Flight attendants were rude we had not reserved a meal for the plane as per our initial schedule we would have landed in time for dinner. The airline did not offer anything onboard as a compensation. We couldn't even get a cup of tea.