ITA Airways

✅ Trip Verified | They just lost my checked luggage and it is disappeared since 7 days. No one replied to any email, they don't pick up the phone and I am running out of my prescribed medicine. I hope they will come up for all the extra costs I am having now and I hope they start to feel any responsibility for my lost luggage. Sadly I can't give less than 1 star. It's a shame and I am really shocked this airline is like this.

✅ Trip Verified | This is by far the worst flying experience I've had in my life and I've flown with some smaller companies that don't have access the the Rome Airport like infrastructure but still better at handling passenger flights, baggage handling, consumer service and just a nice smile and just being a decent human being. The Rome Airport is huge but the ITA airways and Alitalia people working in it are not in line with their job descriptions. Very lazy and long awaiting times just to get to ask a question at any desk. The company itself (ITA airways) have the most delay times of all time (fact proven) my four flights with them have been delayed at least 1,5hour each. Which makes you loose other connecting flights that are in time, and therefore lose your luggage. Had the experience, even though I've tried and talked to many people from the company to make sure it doesn't get lost. Bottom line, don't fly with ITA Airways and save your money you won't have a good flying experience.

✅ Trip Verified | Terrible company - do not buy a ticket. We've bought a ticket and tried to rebook the date of the flight. It is impossible to do so on the website - the option just doesn't work. It is impossible to call the airline - the call is being dropped, even though I called in at an appropriate time. We just decided to lose the ticket and book with another airline at another date.

✅ Trip Verified | The only real reason to fly business class on a long route is to be able to sleep on the plane. Impossible on this flight, I was awake the whole time. The seat did go down to perfectly flat, but it was so narrow that I couldn't sleep on my side and so lumpy as to be uncomfortable in any case. By far the worst bed I have encountered in any business class. The food and wine were OK but just OK. The entertainment system had a very limited selection, and the categories of "live news," "classic movies," and "world cinema" were all non-functional. Best aspect of the journey was the flight crew, who were nice, forthcoming, and helpful. Note also that I was sent an SMS and an email shortly before the flight left, both of them listing the same incorrect gate ("23C", which does not exist at JFK Terminal 1 - the correct gate was 4).

✅ Trip Verified | Flight out was without any problems, flight on time, staff very welcoming connection without any hassle London to Rome AZ207, then Rome to Algiers AZ802. Flight return one issue which i am quiet concerned the lady from ITA Airways at boarding gate in Rome for the flight to London after desk check in our way to the plane asked for our passports my wife and mine and carried on with very embarrassing questions because we felt singled from other passengers. She was selecting by look and clothes yes so she asked us from which country we come from, my answer was from Algiers, then she asked my address in London then my Job, despite our Passports where both British citizen so i believe this is because we were not of European look. I have ever never experienced such humiliation.

✅ Trip Verified | The worst airline I ever experienced. Nothing deserves above 2 stars and no words to describe. I regret I did not read feedback before I booked my tickets.

Not Verified | Absolutely disgraceful in-flight experience in business class. Plastic glasses, no champagne, no gin and tonic and then no white wine. Offered cheap prossecco which then ran out. To charge this money and not offer a fully stocked bar is unacceptable. The salad was disgusting. Worse than this at check in the agent told us the business lounge was at gate e41 so we went miles to get there and as my husband is registered disabled this was quite a long walk. We were told at the lounge that ITA didn't have use of this lounge but we had to go back to gate 11 - miles back. so we sat and waited at gate e44 for an hour and a half when we could have enjoyed the business lounge had that agent given us correct information. This was such a poor experience. I left a complaint with the purser who said they didn't have much loaded since the pandemic? If the cabin is full, you stock a full bar and provide a good meal maybe even some italian cheese and biscuits. Not even a hot towel. Poorall round.

✅ Trip Verified | Appallingly bad UI/UX of the website and the whole booking process. Barely usable on mobile, showing irrelevant information (“if you're entering the USA” - I was on a flight to Milan, ita). Email system is prehistoric. Just awful.

✅ Trip Verified | Chaotic, incompetent organisation from start to finish. Ticketing purchase: only a single email confirmation, unable to check in online. Upon our return (Rome to Ams) one of us had been deleted from the reservation completely without any explanation. Took over 20 minutes to resolve at the check out desk. No explanation was given Boarding (Rome-Ams): passengers were asked to board but had to wait almost 40 minutes in the corridor leading to the airplane with no explanation given. Passengers included pregnant women, small children and elderly. There were no refreshments or anywhere to sit. The quality of the airplane and seats was fine but I would not recommend this airline to anyone!

✅ Trip Verified | After arriving comfortably in Milan, I was thoughtless to any issues upon my return to Amsterdam 2 days later. How wrong I was when my travel company called me day 2 to ask if Id cancelled my return flight as I now had no return ticket to Amsterdam. Needless to say not my doing! It appeared just my ticket cancelled for the return as flight still listed as available. That said it was not possible to rebook a ticket (I tried out of curiosity) indicating flight cancelled but without any communication from ITA Airways. Luckily it flagged with my travel company. They had tried to reach ITA Airways to clarify but nobody answered any listed phone line! My travel company was as equally annoyed. It’s so third rate service. I’ve had to buy a new ticket back on another airline. I’ve left it with my travel company to follow up with the instruction of never fly this airline again. There appear to be no guarantees that when booking a return flight with ITA Airways they will honour any the booking and moreover will tell you what they’ve done.