✅ Trip Verified
| My umpteenth flight with IndiGo in the past four years, almost always Bangkok-Pune-Bangkok via Calcutta. As always exemplary cabin service, efficient check in service. This time had a harrowing experience that the airline handled with aplomb: I checked in and was asked if I had a PowerPac in my luggage and I said no. While waiting at the departure gate to board, the IndiGo agent called me over and said that there was a problem with my check-in luggage and that there was something "suspicious" inside. They asked me to exit security (surrendering my passport at Immigration and having my boarding pass cancelled). An IndiGo employee accompanied me to the bowels of the airport where my luggage had been held. I opened it up and what had aroused the scanner operator's suspicions was a litre of oil I was carrying. They opened the container examined it declared it "passed" and I re-locked my luggage. All this time I was very nervous that I might miss my flight. The IndiGo employee who accompanied me throughout this ordeal assured me that I would not. He re-escorted me through security and immigration where a new boarding pass awaited me. He assuaged my nervousness, stayed with me till I went through security and Immigration again, escorted me to the plane where I was the last passenger to board! A exemplary and totally extraordinary performance by an IndiGo employee who stayed with me during the entire ordeal. Many many thanks. On the downside, no Foreigner Arrival Cards on board the flight from BKK to Cal and no Thai immigration forms on the flight from Cal to BKK.