✅ Trip Verified
| I was travelling from Delhi to Vadodara in July 2018 through Indigo. Unfortunately, our flight from San Francisco to Delhi (Via Shanghai) got delayed and we missed the 5:10 am flight from Delhi to Vadodara. The Indigo staff at terminal 2 acted very helpful. They offered me to book in the next flight to Vadodara with minimal fee of fare difference, but unfortunately it was in the afternoon and not very convenient to us (as we were tired of traveling from SFO and really wanted to get home to as fast as possible). There was a flight to Ahmedabad at 7:40 am and we urged the Indigo staff to book us in that flight. They mentioned that the 'sector' (i.e. destination) was different and therefore the change fees would be higher. I said no issue as we were really in hurry. There was another problem though. That flight was from terminal 1 and it was already 6:20 am. The indigo staff suggested to go to terminal 1 first and then get my ticket changed there because there was no sufficient time and if I would get the tickets changed and then again miss the flight, I would lose more money. They offered me their shuttle to take me from terminal 2 to terminal 1. But with little time, we did not have time to wait for the shuttle and we just took the taxi. We barely reached to Terminal at 6:35 am. We had to get our tickets modified, checked in and boarding passes printed by 6:40 am to get into the Ahemdabad flight. That is when we met staff who had just joined her duties at the terminal 1 ticket counter and saw us coming with family in agitated state. I requested her to change my tickets to allow me to get Ahmedabad flight. She immediately realized that we needed urgent help and started working furiously to get the tickets changed and printed. In couple of minutes we had our tickets in hand and we rushed to the terminal 1 departure entrance. She ran with us to the entrance and requested the police to let us in fast. Then we ran to check-in area, she opened a new counter just to process our checkin and print our boarding passes. We could get the boarding passes just in time! Then she ran with us to the security area, asked other indigo staff to take us through the security fast and get us to the gate. We got to the gate as last passengers entering! We could not have done it without this staff. We now realized why Indigo is such a great airline. it is because of the great employees.