Icelandair

5/13/15 FL205 CPH to KEF Premium Economy. Aviators lounge in CPH was very nice benefit. Seats were comfortable and food and beverage was also good. Staff was friendly and service was great. Smooth on time flight. Baggage arrived undamaged. 5/16/15 FL613 KEF to JFK Premium Economy free upgrade to Saga Class. Same comments as above. The stopover benefit is a real plus. Certainly enjoyed our stay in Iceland and plan to return. Again aircraft crew was great.

April 20 flight 670. May 5 flight 671. Great prices and thought the staff were wonderful. Just thought I would give people a FYI-bring food! The food they offer at a cost is pretty humble so grab something nutritious before you board the plane.

LHR-KEF FI 0451 21st April 15. KEF-IAD FI 0645 21st April 15. IAD-KEF FI 0644 23rd April 15. KEF-LHR FI 0450 24th April 15. You get what you pay for. Do not expect a 'global' business class product but a service which reflects the cost of the ticket. The inflight service was excellent with very attentive crew taking wonderful care of you. The seat was very similar to the last generation of Lufthansa business class seats before they went 'angled bed'. Very quick and efficient transfer with a delightfully small airport. Aircraft old but appeared to be well maintained. The best thing of all was very few announcements and lights put out very quickly after take off on the overnight leg with a minimum of fuss. Intend to make FI a regular feature of my business travel plans.

My 13 year old granddaughter flew unaccompanied aboard an Icelandair flight from Reykjavik to Sanford FL recently and then on a return flight 12 days later. While going through security at the Keflavik terminal one of the Security Agents stopped her and wanted verification that she was allowed to travel alone. Upon her arrival in Sanford FL she was stopped again while the customs officer verified who was meeting her. He then came out to meet my wife and me before allowing my granddaughter to proceed. When checking in for her return flight the airline agent at the Icelandair counter remembered her name and also asked for verification of her status and our relationship. I could not be more impressed and genuinely appreciate the special efforts of all the agents involved. It is very comforting for us and for our granddaughter's family abroad to know that you are taking steps to protect your young travelers.

I have flown Icelandair for the past 3 years. I flew Seattle to Manchester and returned the same route. I had a great experience. I brought my own food as I learned the hard way how expensive and poor the food is. But not a problem to bring to my own food. I have found staff in Seattle and Manchester to be helpful and friendly. To change planes in KEF instead of Heathrow or Chicago is a dream. Traveling these days is not easy so one needs tons of patience. When I look at what I saved re price compared to British airways it's is a no brainer. The flights were on time and staff were professional but not overly friendly. overall a good experience I will fly Icelandair on my next trip.

Round-trip Seattle to Keflavík in Saga Class in March 2015. Icelandair is behind the times on their premium seats. The in-flight service is is efficient. Icelandair still does not tend to the needs of vegetarians or those who may not eat red meat. The ground staff in Seattle was outstanding. The ground staff at Keflavík was third-rate. At the Saga Lounge when I asked if there were vegetarian options there was utter indifference to my query. As a paying Saga Class customer I was dismayed by this attitude. The boarding area at Keflavík was chaotic - no orderly queues nor status updates. And there was no priority boarding announced for Saga Class passengers. All in all Icelandair really needs to up its game.

My 4th time transatlantic on Icelandair from Glasgow to Seattle. No complaints. The security process is nothing to do with Icelandair everything to do with EU. Great seats in economy - plenty of room. Food - I eat little while on a journey so not an issue with me so long as there is plenty of water for free. I much prefer Icelandair to any other transatlantic carrier. Baggage allowance is great!

I think that some of the reviews here are a little unfair in that the airline doesn't pretend to be anything other than budget. We booked an economy flight and were quite happy with the seats and the service we experienced. As for food not being included in the price we were aware of this when we booked the flight and decided not to pay the extra preferring to pay a few quid in Heathrow for a pack of sandwiches a bag of crisps and some biscuits we both eat little when travelling. Bottles of water were given to us on boarding and drinks were served several times during the flight. There was a delay outbound in Iceland amounting to no more than 45 minutes and one inbound to UK again in Iceland but this was due to problems with weather at Heathrow. We did have to undergo a second round of security checks in Iceland returning to UK but they were hardly a problem and certainly can't be blamed on the airline! We do agree with the reviews concerning the cost of snacks and drinks in Iceland. We intend to use Icelandair again possibly upgrading but don't consider that a priority. To sum up we consider we got what we paid for possibly more. It's a budget airline folks. It's not one of the "quality" airlines (and doesn't claim to be) but gets you there in reasonable comfort with reasonable levels of service and at reasonable prices. We don't expect more!

Flight was delayed several hours but as they have no ground support staff in Denver it was impossible to get any information on why there was a delay or if any rebooking information was available for those with connections they would miss. Even my travel agent could not assist as Icelandair did not enter the delay information into agency databases so even 1 hour after scheduled departure time the flight still showed as "on time". It finally left about 4 hours late. Eventually an agent did show up at the gate 15 mins prior to the original scheduled departure but she made it clear to us that she could not help us very much as she was not an employee of Icelandair and she had very limited system access. She gave me 2 options: 1) "take a chance" and fly to KEF "if/ when" the flight took off. I would miss my scheduled connection but as no other connecting flights were available I could get a hotel in KEF and wait until they found a seat for me to Paris. No information on this flight to Paris would be available until I landed in KEF. 2) Come back the following day for a different flight: I would be booked at a lower class of service but "might" get a refund. Again I would fly to KEF but the connecting flight to Paris was showing as oversold to again I could get a hotel and wait to see what flight opened up. I gave up called my travel agent she cancelled the whole thing demanding a full refund from Icelandair as they did not live up to the expected terms of service and I lost out on a week in Paris.

Recently flew Birmingham to Keflavik return. Prior to the outbound flight I checked in online and moved our seats to 10a and 10b both of which are in the Economy Comfort area and offer a little more legroom than standard Economy. There was one drinks run and one duty free run. The selection of films was adequate for a 2.5 hour flight. The return flight was onboard the specially liveried Hekla Aurora which was nice as it was due to do the run to Gatwick that day. I again had checked in online and obtained exactly the same seats so the return flight was just as comfortable. I enjoyed using Icelandair and certainly would again if I was flying to north America from BHX rather than travelling down to London. One tip though is that if you are checking in online definitely get yourselves into the Economy Comfort zone and in particularly rows 8 if you are travelling as a couple or row 7 which is just behind Saga class and is very quiet.