Icelandair

We went to Iceland in January this year holiday was fantastic! Icelandair on the other hand awful company with no customer service. 50 passengers turned up at the airport who weren't told their flights had been cancelled. No communication from Icelandair at all. This turned into a 7 hour delay and a flight with WOW airlines instead. After returning to England I was offered no compensation at all and no reasonable excuse as to why they didn't contact us to tell us our flights were cancelled. Completely unacceptable considering how far people travel and the money they spend to travel to airports for their holidays. I would never travel with Icelandair again and would encourage anybody to think twice about flying with them. They treat their customers like dirt and think they can get away with it. You have been warned!

Flew SEA-KEF-HEL. No food not even peanuts some water service. Plane was extremely hot and had a bad smell. Return flight was 4 hours late e-mail showed up after checking in at the airport. At KEF rush from one flight to another. Cabin personnel speaks mostly Icelandic.

Great overall times I was in Manchester UK 10hrs after leaving Edmonton with only 90 min stopover in Keflavik. The competition's times exceeded 20hrs. My only concern was that on the return flight #2 we sat on the plane for 85mins at Keflavik waiting to fly to Edmonton. There were five flights leaving at 5pm and all needed to be de-iced and of course we were the last to get the treatment. However good news we were only 15 mins late arriving in Edmonton.

11/02/2015 FI455. 14/02/2015 FI450. I was very impressed with this airline for the two short flights we took. The seats were comfortable the inflight was very good older films but a really good variety. The soft drinks were free but you had to pay for food. This was fine for a shorter flight. We were upgraded to exit row seats on the return leg and these seats were great with lots of room. Staff were friendly and efficient.

Flew Icelandair over the Christmas holidays from Toronto to Glasgow and back. The outgoing flight from Toronto to Keflavik was delayed over two hours with announcements made over the PA system. This is an overnight flight which is scheduled to leave Pearson at 8.10 pm. The flight was full and ground staff did nothing to alleviate passenger comfort by allowing people to board on a first come first serve basis. I think this is due to the fact that Icelandair doesn't have ground staff and depends on charter airlines to provide staff. I tried to upgrade our tickets at the check-in but was told that this wasn't possible as upgrades needed to be done via telephone 24 hours prior to the flight. I was told the opposite by the Icelandair call centre which is why I thought upgrading at the airport was possible. After a long boarding period we boarded the Boeing 757 which is a small narrow aircraft and found our seats. The seats themselves were very narrow with little to no leg space and minimal recline. Because the flight was packed all the overhead bins were taken by the time we reached our seats which at the back of the plane. Somehow we managed to put our bags and jackets into the bins. Onboard service began with soft drinks. Staff were pleasant but the service itself was quite slow. This is a full service airline on one of its major transatlantic routes and they don't serve you anything but soft drinks and water! Felt like I was travelling on a US airline between Canada and the US. Even Air Canada seemed to have more to offer than Icelandair which is saying a lot. Upon arrival in Keflavik we experienced long lines too. Even though we were transiting through Keflavik en route to Glasgow we had to go through immigration and customs. Food at Keflavik is also minimal and the cold sandwiches and wraps were horribly expensive - $13 US for a cold chicken chipotle wrap - with beer costing $12 US! Flight to Glasgow was also delayed but it was only 2 hours long so much more bearable. Our return journey wasn't much better although I decided to sample the snack box and wine. Very measly portion of mezze and cheap wine for $15 US. Staff was again pleasant but have absolutely nothing to work with especially on the 5.5 hour flight across the Atlantic. All in all a very basic airline with cramped seats minimal service on board poor ground service and poor equipment. Don't think I will travel Icelandair again.

MAN-KEF-YYZ-KEF-LHR. All flights on time or early. Really no different from any other airline in economy class except that food is paid for at fairly reasonable prices. The IFE is a bit basic but I didn't mind that at all for reasonably short flights. Altogether I found this a good choice for crossing the Atlantic. The transfer in Reykjavik was easy and quite a welcome break. The price was excellent too.

Flew Seattle to Paris with the stop over in Reykjavik. The staff were friendly and helpful with pillows and blankets before take off. The pillows helped a little with the small uncomfortable seats. By the time we finished the flight I could not feel my backside. My main disappointment was on the return flight our luggage was not loaded on the plane in Paris and it took 5 more days to get it delivered. Beware of the known and infamous weather changes in Iceland. We sat on the Tarmac for 2 hours waiting to taxi the plane behind a large building so we could be bussed off the plane to the terminal where we waited another two hours for our connector flight to the U.S. When we landed in Seattle we were told about the missing luggage that was intentionally left in Paris.

Seattle-Reykjavik and Reykjavik-London. Was expecting a lot better. No wonder they were dropped as an airline from the star alliance. I experienced long delays on both flights and am stunned that an airline can charge for food when the flight is over 1 hour. I will not fly with Icelandair again!

CPH-YEG. Second spin long haul with Icelandair and I'm still happy with my choice. First leg was turbulent in the beginning but we were pre-warned by the pilot. Stewardess's were extremely friendly/helpful. Both legs were full/ had plenty of babies and demanding patrons (constantly pressing call buttons even during meal service) but they took it in stride and always came straight away with a smile. Yes if you want a meal you have to pay extra but they've always made that quite clear when you buy your tickets which re price I find extremely competitive for long distance international so I've never had an issue with that. They also take cash on-board (this flight Euro or Krone) which I've never experienced on a international or domestic flight before. Economy has a bit more leg room but this is achieved by shortening the seat length which can be a challenge in that it could make your lower half go numb. to be fair it's economy you'll never be comfortable in this section unless your a child. IES is a bit light on selection compared to other long distance haulers but most people bring a tablet or laptop anyway.

Economy class with Icelandair is exactly the same as every other flight (nothing special) except that you have to pay for food. I've never experienced this on a flight before so when my husband and I landed in Iceland we made a dash for food-we were starving. The lack of complimentary food is acceptable for a short flight but we flew from Germany to Iceland and Iceland to Washington D.C.-neither of which were short. Now that I know I will not be flying to Europe with Icelandair again.