Icelandair

✅ Verified Review | Glasgow to Reykjavik return. Thankfully only a short flight, the seats are very uncomfortable (budget airline standard). I found one of the stewards quite rude not just to us but also to another passenger who reacted to her the way I wish I had! We boarded a bus to the aircraft then we were left standing on the bus for about 5 mins with the doors closed as clearly they were not ready for us to board - when we did board there wasn't a steward to be seen. Then we sat waiting for 30 mins as the luggage had not been put onboard! When we arrived at Glasgow we started to get off, then the stewards remembered that non EU passengers needed to complete a card - so we were standing in the aisle waiting for these to be handed out (surely these things should be done during the flight). As we started to move the cabin staff put her hand out to stop us as people from the front (I assume these were Icelandair's version of business class passengers (who seemed to be seated in seats other airlines put economy passengers in separated by a curtain) were departing. I found this unbelievable that fare paying passengers are stopped by a raised hand - a gesture I find completely rude. I have flown with a budget airline and knew what to expect with them due to the cost of the flight and I would use them again. However I feel this flight with icelandair only differed because of the inflight entertainment - it was just a no frills "pricey" budget airline and we will not be using them again.

✅ Verified Review | Seattle to Keflavík roundtrip in B757 in Saga Class, Icelandair's premier product. The only reason to fly Icelandair is that it is the only reasonable way to get from the US to Iceland (the other Icelandic airline that services the USA has terrible reviews). Icelandair's 757 aircraft are old and tired, and the interiors are now showing their age. The Saga Class seat is woefully behind the times. It is comfortable but for a flight that is 6+ hours you expect a flatbed. The one thing Icelandair takes seriously is food. However, if you are vegetarian, be sure to notify then in advance. On the inbound flight from KEF to SEA, it was disgraceful of Icelandair to make passengers go exposed through driving rain and cold to the aircraft after first boarding a bus packed like sardines. A few elderly passengers were seriously inconvenienced. Icelandair has to up its game and replace its fleet. If I had a choice I would not fly the airline for its current product.

✅ Verified Review | London to Keflavik, and Icelandair left 70 passenger's bags in London for no reason - they said "computer error" and that they didn't notice that 70 bags didn't make it on the plane. They also left 1 hour later than our planned takeoff because they were still loading luggage on the plane. When we arrived in Keflavik we were told that our luggage may arrive on a later flight that lands at 11:30 pm that day and that they would try to deliver the luggage to our hotel by noon the next day. This meant that we would miss two of the tours that we had already paid for due to our missing luggage. One of which was for the Blue Lagoon and the facility was booked for the entire week. Instead of missing both tours, we opted to miss the Northern Lights tour that evening, rent a car and go back to the airport from our hotel that evening at midnight. We retrieved our luggage and got back to our hotel at 2 am. We asked Icelandair if they would change our return flight to the later flight on the 26th and they refused, berated us on the phone and told us that there was nothing they could do or would do as this was their policy. No compensation - no apologies - no care for their passengers. Never flying Icelandair again. Thanks for ruining our vacation.

✅ Verified Review | My wife and I flew from Brussels to Toronto via Keflavik with Icelandair. Unfortunately our bags did not stop over with us. The Icelandair rep in Brussels checked our bags through to Toronto without our knowledge. Incredibly he never thought to ask us even though there was a 16 hour gap between our arrival in Keflavik and our departure. This has never happened in our many years of flying. But the truly incredible part is that after two emails to Icelandair customer service we have still not received any response. Don't need the arrogant service. I have flown Icelandair on three return trips, my first being way back in 1974. We will not fly with them again.

My wife and I have been flying Icelandair at least twice every year between Portland and Glasgow or Zurich. The professionalism and helpfulness of everybody from reservations to flight crew are beyond the best of any airline we have flown. Recently, the reservations office went above and beyond what was called for. We will continue to only fly Icelandair between the US and Europe and certainly hope it remains profitable for them to fly from PDX to KEF.

We flew from Washington to Keflavik return last week and found Icelandair to be a great experience. Aircraft while older were in good condition. Seats do not lie flat but were comfortable for the 5-6 hour flights. Food was excellent and cabin service was quite attentive. Check in at IAD was flawless as it was in KEF. WiFi was good also. Selection of movies was limited but did include interesting Icelandic films. Overall, this is a good solid airline.

✅ Verified Review | London Gatwick to Toronto via Keflavik. The overall journey was fair and comfortable. Inflight crew were friendly and did try their best to accommodate my needs. I eat Hindu Veg Meal (HNML) or as some airlines call it Asian Vegetarian Meal (AVML), which I do specify during the booking. But in this travel I failed to specify my dietary needs. This was a bit challenging for air steward, so as to manage some vegetarian option for me. Unlike economy class, where food had to be purchased during flight, my business class travel (Saga class) made it mandatory for them to ensure I am well fed. Food quality was fine, nothing extraordinary in it. However I did like the alcoholic beverages list. Overall food, I could say was just fine. Emirates, Jet Airways and Air India economy class, some times pull off better food than them. They do provide with in flight WIFI service for business travelers, which I found was of decent speed - it was enough to check your respective emails, check news, scroll Facebook and use messaging apps like WhatsApp. The seat was comfortable, but no flat beds or anything - much like premium economy seats in Virgin Atlantic, British Airways etc. Leg room was fine, but not a business class experience there. Felt like I was flying in some domestic airline, rather than international travel. I did enjoy a modest transit at Keflavik international, only to find that their business class lounge was located after immigration. Hence in transit section, there is no facility which covered business class passenger needs. This was a let down. Adding to the problem was language issue. English was not their primary mode of communication and ground staff were not very well versed in communicating with passengers, in what I believe as good and hospitable way.

Paris to Edmonton via Reykjavik. The flights from Edmonton to Paris were quite ok, accept for the 1 hour rush plane change in Reykjavik that also requires processing through immigration/security. It is utter chaos, requires 2 shuttles and leaves just enough time to race through. Highly stressful. Bonus was free movies ect. Leaving Paris as we have often run into long checkin and security delays on previous international travel we arrived at the check in for the recommended 3 hr advance. The counters were not open and there was no staff to be found. People were arriving rapidly and a large number of passengers had arrived so we lined a up according to the signage posted. 30 min later first staff arrived and leisurely arranged themselves, then one lady proceeded to change the posted signs and loudly saying we were rude to try to go into higher class lines ect. By this time we had been waiting about 45 min and there were others who had been earlier than us. One kind employee put her head down and politely checked in her line. Also, CDG is a very small airport with minimal amenities once through security. Don't worry about being terribly early. There is also very limited seating in the waiting area. Value for what we paid - it was not so bad. The Icelandic (as in peoples of Iceland) staff has been excellent. In short, leave more than an hour for flight changes in Iceland, don't be anxious to get to Paris Charles De Gaulle early, eat before or bring food if you don't want to purchase in flight, there's not anything at the airport.

✅ Verified Review | September 11th, flew Icelandair #853 from Keflavik to Chicago O'Hare. Very funny and friendly check-in lady at the Saga desk (flew premium economy but could use the Saga check-in). Security line long and the airport overall is insane. As have been reported here many times, the terminal is too small for all the flights leaving in the banks to Europe or USA. Gates close together and passenger boarding lines criss-crossing each other - massive confusion. Once we boarded the bus to the aircraft things were calm. Friendly welcome from the FA and seated in row 6 - business class seats but premium economy service. Overall a great flight but only complaint is the food portion - it was so tiny. Bring food or you will be starving. Excellent choices for AVOD entertainment, comfy pillow and blanket and seat, along with great service. For $600 for a one-way ticket it was well worth it. Look forward to returning to Iceland as it is a fantastic country.

✅ Verified Review |Birmingham to Newark via Keflavik. This review is prompted by my poor experience with the checking in / baggage staff at Newark airport. I was able to book preferred seats for myself wife and daughter for the outward flight. No problems there. In order to secure seats for the return flight I attempted to book online. However, their website was not working. I contacted bookings by phone and after the obligatory wait was assured the seats I wanted were confirmed as mine. This all changed once I got to baggage check in. I was informed that the seats had been taken. I will spare the reader the to and fro of conversation between myself and the check in staff. What left a bad taste for me was the condescending attitude thinly disguised behind an even thinner gauze of professionalism. I will not entertain this airline again and would warn potential customers to brace themselves for a letdown of there plans due to the whims of the booking in / baggage staff. On a positive note the flight attendants were good.