Icelandair

✅ Verified Review | Flew from Washington DC to Amsterdam via Keflavik. This was the first time I have flown with Icelandair. The economy seats were wider compared to the other airlines I have flown before. The crew service was not bad. The flights were on time. The overall experience was good and is worth the fare. Only suggestion I have for them is to provide complementry food, especially on flights over 5 hours.

✅ Verified Review | Flew Icelandair from Stockholm to Reykjavik. Aside from the cost, would give a negative review if possible. Many, many open seats and when asked if I could move out of a packed row into an empty row, the steward looked around, looked down her nose at me, and said, "yeah, no". International flight and the only complimentary options are tea, coffee, soda and water. Entertainment options old and mostly outdated. You get what you pay for, especially the cheap service and attitude from the staff. Save yourself the frustration and fly anybody else.

✅ Verified Review | Paris CDG to Newark via Keflavik. I appreciated the very relaxed crew and the comfortable seat - I had the chance to get the first row at no extra cost. But for the price paid one could have expected a little more than just a glass of water and a cup of tea on an intercontinental flight.

✅ Verified Review | Toronto to Copenhagen via Keflavik. Great service and food. Friendly staff and a bottle of water to every passenger upon embarking the plane. That sort if service is virtually unheard of in our times. I have flown with many airlines and Icelandair is one of the best companies I've flown with.

✅ Verified Review | Washington to Munich via Keflavik. In the past we have used Icelandair to fly to Luxembourg and Germany. We enjoyed our experiences and recommended the carrier to family and friends. We recently returned to Germany for a visit after 20 years. We decided to use Icelandair because of the price. We traveled to Munich on October 6 and returned to Dulles on October 13. Both flights were an unpleasant experience. Both flights were late causing us to rush through customs and the terminal in Iceland to make our connecting flights. The process was stressful. There was no help from the personnel. There was no one available to guide the passengers to the fastest way to reach connecting flights or how to get through the terminal. The terminal lacked signs to direct the passengers. The terminal is too small to accommodate the size and number of flights. It is as if the carrier has sacrificed quality for quantity. When we asked for help the personnel within the terminal were short and not helpful. Stress was high for everyone involved. Older passengers were struggling to figure out which way to go to make connecting flights. Amazingly, the passengers were not rude or impatient. The flight crew were also pleasant. We have always wanted to visit Iceland and have considered it when we saw that Icelandair provides the option of staying over. This will not be an option for us if both the terminal and carrier do not improve the quality of the service. We will not recommend Icelandair to our family or friends.

✅ Verified Review | Manchester to Toronto via Reykjavik. Do not waste your money paying for Economy Comfort. It is advertised as having more leg room but in fact you get an economy seat. The only difference is the middle seat in a row of 3 is empty. Legroom is cramped and food offered is basic cheap airline snacks. We paid several hundred pounds extra for Economy Comfort and I feel it is a complete rip off.

✅ Verified Review | Keflavík to Seattle in a 757-200 in Saga Class, which is Icelandair's premium product. The brand new Saga Class lounge at Keflavík is spacious and comfortable. However, Icelandair dropped the ball on the showers facility: there is no cleaning whatsoever between showers. You enter into the mess left behind by the person who showered before you. My wife and I had to skip showering in the lounge. What in the world is Icelandair thinking? The flight itself was very pleasant. The flight attendants this time were extremely courteous and efficient, the food served excellent. That said, Icelandair's hard product is way behind the times, with their aging aircraft showing their age. Icelandair is expected to receive its first delivery of the new 737 MAX aircraft next year and one hopes the Saga Class product will be considerably enhanced at that time.

✅ Verified Review | Seattle to Keflavík in Business Class on a Boeing 757-200. Icelandair's aging aircraft are overdue for retirement. The interiors look their age, although the Saga Class cabin and bathroom were clean on this flight. The seats are wide and comfortable, but they aren't flatbed. Service was efficient but cold. Not the slightest hint of a smile throughout the flight from the matronly woman serving us. Upon landing in Keflavík, we were bundled into a bus and transported to the terminal. Saga Class passengers get no priority or comfort despite paying a premium: we were herded together with the rest until the bus overflowed. The best that can be said of Icelandair is, they don't lose your baggage.

✅ Verified Review | I flew Icelandair in a recent trip to Europe. Tickets are considerably less expensive than others from the West Coast to Europe. Yes, you have to stop in Iceland but the great Stopover program makes it an extended holiday. Flights were on time. Service was basic but enough with a good selection of paid dishes. Seats are not that bad. The selection of the free in-flight system was very good and they have reasonably priced internet service since you board the plane. In summary, I could not find any faults and I will gladly use it again.

✅ Verified Review | Very disappointed in the food and movies offered on Icelandair. We flew on four Icelandair flights during the past two weeks. Two legs of our flights (Portland to Reykjavik, Reykjavik to Paris CDG) were in Economy-Comfort Class. The other two (Zurich to Reykjavik, Reykjavik to Portland) were in Economy Class. Icelandair does not offer any complimentary small packages of crackers, peanuts, pretzels, etc, they only offer complimentary soft drinks in small cups (not whole beverage cans). The food Icelandair offers on board is limited and extremely expensive (compared to what other airlines, like Alaska or Delta, charge on US flights). The food service on Icelandair Economy-Comfort isn't much better, same limited menu, albeit free of charge. As to the choice of on board movies, we ran out of movies to watch, also some of the movies listed were way outdated and we had seen them before. Lastly, KEF airport has no walking-sidewalks, so the walk from Check-In to our gate was very long, and there was no seating area next to our gate yesterday (D31): we had to stand for over 40 minutes waiting for our flight to board! Now that we have fallen for Icelandair's widely advertised complimentary stopover in Reykjavik, we see no reason for us to use Icelandair for travel between the US and Europe. Delta airlines provides a much better service, complimentary snacks, lunch, dinner, wine, beer, and nice warm towels on flights between the US and Europe. Also Delta's flights are shorter (from PDX), and are cheaper (as of my recent Expedia search shows).