Hawaiian Airlines

I would never recommend Hawaiian Airlines to anyone. The Brisbane Airport gate staff were extremely rude and unprofessional. We were travelling with a infant and a 7 year old - how could we be seperated from a 7 year old? We had paid for premium economy seats and were told at the gate our party of 6 would all be sitting in seperate seats. We paid and booked 8 months plus in advance for this Hawaiian Airlines trip.

Hawaiian Airlines has become a lower class carrier that is trying to serve selected routes in and around the Pacific Rim. Clumsy is the best description I can give. We flew one way from Tokyo Haneda to Honolulu with a departure time of 23:55. Kind of a non eventful flight but I kept getting woke up by clumsy crew who kept bumping into my seat. Once okay, twice not a big deal, 6 times just shows a lack of care. One of the staff actually spilled an entire glass of water on someone, just clumsy. The food was on the lower side of airline fare with no snacks. They did have IFE to watch which was a relief and a contradiction to what I had read in other reviews. There are a flew classes, the standard is free with two upgrade options. I flown worse so there is hope but I think I'd check all resources in the future prior to selecting Hawaiian Airlines. Aircraft was reasonably clean and in good working order. Bathrooms were getting worse as the flight progressed. I believe WiFI was offered at a steep price.

Sydney to Hilo via Honolulu on Hawaiian Airlines in Business class. I was met with friendly faces and enjoyed the flight cocktails which flowed freely. The meals were also great. I have been using Hawaiian for 12 years and it's the crews that keep me loyal, they are caring and professional. The ground staff bend over backwards to make sure I receive the status benefits.

First trip with Hawaiian Airlines. Online check-in was user friendly and bag drop at LAX was quick. The Hawaiian lounge in LAX is pretty awful, like a dated living room from the 80s (the lounge attendant told us it was due to close the following day). In the end we used Priority Pass to use the Air Canada Maple Leaf lounge which was great. Boarding was orderly and quick. The first class cabin is quite small and seems to take up about half of the space between the first and second set of cabin doors. The first class seat was comfortable but basic, reasonable width and legroom but not lie flat and for a tall guy it was not easy to get into a comfortable lying position. So although on a modern aircraft the seat felt straight out of the 80s again. The IFE was excellent, good choice and on demand with a decent size screen. What stood out about this flight was the cabin crew. We had a Los Angeles based crew with two crew working in the first class cabin. They were professional, friendly, warm and offered a great service. There were regular services and offers of drink top ups. Hawaiian could be a really great airline if they upgraded the first class seating and offered better lounges.

After 2 hours, 3 agents, 2 supervisors, 1 manager and a gate agent my experience with Hawaiian Airlines was horrible. Had paid for and confirmed Comfort Class seats. When boarding passes were received they were regular coach seats. In a condescending and rude way I was told the Comfort Class seats were canceled by an outside source. Comparable seats were now not available. Only option was coach seats and a Credit for what was paid for upgrade.

Once again Hawaiian proves that economy class passengers can be treated well and comfortably. We paid for "extra comfort" seats on the Honolulu-Las Vegas leg both ways. For $70 each, each way, we got tremendous leg room and the 2+4+2 seating allowed my wife and I to have our own aisle and window row. Nice complimentary meals were served each way, along with a small glass or wine or mai tai. As to value, our two roundtrip tickets costs about $2000 and that was with a 50% discount on one fare due to their credit card. (You don't get a 50% discount on the $140 extra comfort seat upcharge for the roundtrip). We were willing to pay this for very comfortable flights at the more popular times. We did not look to see if we could have saved money by being cramped on an ultra low cost carrier, not did we check out the prices on the legacy airline competitors. Hawaiian has convinced us that they deliver a pleasant economy class experience which is becoming very unusual these days.

Flight operated by Ohana for Hawaiian. Thirty five minute flight from KIA to OGG. Aircraft clean and tidy drinks offered en route. Being a small commuter plane very cramped but not a problem on such a short flight. Departed and arrived on time, no complaints.

Much the same as the outward flight, same operator Ohana and aircraft a turbo prop ATR. Had problems at the gate with our booking for this one but sorted by friendly gate staff. Thirty five minute flight back to Kona all normal arrived early. No complaints.

Flight was excellent, online check-in easy but bag drop off took a while as the first class line was slower then economy lines. No express line at security but didn't take long. Food was nice as was the bloody Mary's for the morning flight, crew always helpful and attentive. On landing in Honolulu we were advised there was no gate for us and we would need to wait 10-15 minutes, no problem as I had over an hour to make my connection. An hour later we were still on the plane sitting on Tarmac, everybody advised the crew of connecting flights, the crew announced that we would be rescedualed as they would not hold our connections. After an hour they found a gate for us. I ran and they had held the Hilo flight, the crew at that gate said they did not know that the Vegas flight was delayed so they waiting for the rest of the Vegas passengers, well done to the ground crew at inter island terminal. Honolulu is expanding to fast to keep up with infrastructure.

I am sad to say that we were not allowed on our flight today because we were not at the boarding gate fifteen minutes before departure. Even though we were allowed to check in with our two children 6 months and 2. Once we got to the gate exactly 15 minutes before takeoff our agent kept his head down staring at his computer for about 5 minutes. After that he informed us that the gates were closed and no one else could board. Strange because atleast two other people were allowed on the plane while we were standing at the checkin counter. I felt embarrassed as other people were allowed onto the flight while we were held off to the side. I am not sure if they didn't want to let us on because we had the two small children or they didn't like the way we looked. I would not recommend anyone to this airline ever. In fact I would urge you to stay away from them as you can see their other reviews on here are pretty bad as well. If anyone knows a way I can get my family out to Hawaii asap please share. Hawaiian air customer service has given us the run around and made light of our situation.