Hawaiian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 326 reviews
6/10
3 star Skytrax Rating
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6/10

Hawaiian Airlines customer review

(United States)

Honolulu-Manila Business Class. Very disappointed to note that Hawaiian Airlines new upgraded inflight service is a real downgrade. They've ditched the tapas style menu for a slow food service. In addition they are no longer catered by Chef Gannon and for the first time in years I was served bad food on Hawaiian Airlines. The flight attendants were wonderful but clearly embarrassed by the downgrade. In addition the new printed menus are tacky. Also time to retire the 767. Just not up to standard for a 10 hour plus flight!
Cabin FlownFirst Class
Value For Money 12345
yes
7/10

Hawaiian Airlines customer review

(Australia)

HNL-LAS-HNL on new A330. Hawaiian is probably the best of the US carriers. Both flights full but service was good with frequent water runs - although the complimentary food was awful served in a cardboard box!
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Hawaiian Airlines customer review

(United States)

LAX-HNL-SYD-HNL-LAX.Flew from the US to Australia on Hawaiian in first/business on a discounted fare. Seat comfort is significantly better than US legacy carriers domestic first class but well short of modern international business class standards but comfortable enough for the long flights - an old style business class product. Service and food exceptional. The cabin staff go the extra mile in attentiveness up front and the tapas style menus were creative and tasty. IFE is good not great. Lounges in LAX and HNL are dreadful but HA business class passengers can access the Air New Zealand lounge in SYD which is exceptional.
Cabin FlownFirst Class
Value For Money 12345
yes
2/10

Hawaiian Airlines customer review

(Australia)

Honolulu to Sydney. Worst service of any airline I have flown. I am a vegetarian did not have an option for me except a few bags of chips. When asked for a can of coke they said they were nearly out and could only give us a cup. Cabin staff unhelpful and not friendly.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Hawaiian Airlines customer review

(Australia)

SYD-HNL-SEA and back via HNL to SYD. Whilst I agree with some of the comments re the indifference of cabin staff (I had to ask for water after 2 hours on the ground owing to a mechanical problem) I will continue to fly Hawaiian because baggage allowance is the best in the air and I have always found check-in staff helpful. Two seats outside the aisles are the best way for a couple to fly no need to constantly wake a stranger to use the facilities or stretch my legs food is to my taste good safety record.
Cabin FlownEconomy Class
Value For Money 12345
yes
3/10

Hawaiian Airlines customer review

(Australia)

SYD-HNL flight was great and seating comfortable. HNL to SYD was full and extremely uncomfortable. I was seated next to a young fat boy I paid for my seat and feel entitled to the whole seat I paid for. When an airlines allocates seat they should be aware of the size of the person. I'm petite and fit comfortably in a seat but when an oversized person is put beside be that takes 1/4 of my seat. When I complained the hostess said 'sorry we are fully booked'.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Hawaiian Airlines customer review

(Australia)

HNL-SYD on B767-300ER. I bought a discount Economy ticket but was able to upgrade at the gate to Business Class for $400. It was well worth it. HA Business Class seat is an old style business class seat not a reclining flat bed. Nevertheless with the spacious pitch and large foot rest it was comfortable for dozing. IFE is a portable media player which was fine since no one was seated next to me. It wasn't stable there. The movie selection was not first run but it was adequate for a ten hour flight. There was no power outlet in the seat for my laptop. The food and service were excellent. The meal was a selection of three dishes from an assortment and were delicious. The wine selection was ok but the mixed drinks were fun as you would expect in Hawaii. Most importantly the service was exceptional friendly and helpful
Cabin FlownBusiness Class
Value For Money 12345
yes
6/10

Hawaiian Airlines customer review

(United States)

Since Hawaiian Airlines began charging a fee for checked bags the volume of carry-on luggage has become quite unreasonable. Last month ny husband and I traveled first class from Portland to Honolulu and back. As first class passengers and because my husband uses a wheelchair we boarded first. When the coach passengers began to board my husband and I were literally smacked in the head and shoulders with carry-on luggage - large tote bags overloaded backpacks and even a child safety seat. We had to lean into the space between the seats in order to avoid injury. When I got home I contacted Hawaiian Airlines "customer advocacy" program because I wanted to report my experience. A very bored representative took my report and told me someone would get back to me. Three weeks later I had not heard a word from the company. I called again. This time a super-rude rep with minimal language skills told me they had no record of my prior call. When I began again to explain about being smacked in the head and shoulders by carry-on luggage she said 'Well I sorry you have inconvenience". Now that Alaska Airlines is flying non-stop from Portland to Honolulu I will never fly Hawaiian Airlines again.
Cabin FlownFirst Class
Value For Money 12345
no
5/10

Hawaiian Airlines customer review

(Canada)

Honolulu to Lihue return. Going out the plane was full service was efficient and friendly. Coming back I flew standby but was told in advance that there many seats on the plane and that I would have no problem getting on. When I arrived the plane was full and the ground agent did not give me a boarding pass until the plane was fully boarded. She had me running to get on the plane even though she was fully aware of the vacant seat and she could have given it to me minutes earlier. When I boarded the plane the flight attendant approached me and told me they were all waiting for me and that I needed to hurry up!
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Hawaiian Airlines customer review

(United States)

LAX-HNL. The aircraft was downgraded from a new A330 to a well worn 767. Most of the FAs were helpful and did their best in the cramped and crowded aisles. A problem with the galley ovens meant there would be no hot meals served. Those of us seated up front were served cold and tasteless appetizers and nothing more. This was truly not Hawaiian Airlines at its best and not worth the $349 upgrade paid prior to boarding.
Cabin FlownFirst Class
Value For Money 12345
yes