Gulf Air

Not Verified | Writing this as I'm still experiencing the problems of Gulf Air. The online check-in doesn't work and I was told I cannot do it by phone. There is no self check in kiosk here at their counters and I am not checking any bags. Also only one person is working forcing a huge line and they chose the one place in the airport without AC to put their counters. Also, it's the day of the flight and they're still trying to get full price to upgrade to business. Which is whatever but just thought I'd mention it. So far this airline is at the bottom of the list all the way around. I don't know where the money from ticket sales even goes here.

✅ Trip Verified | For those who frequently traverse the skies and appreciate excellent in-flight service and comfort, Gulf Air's business class is a must-try. They stand out with their staff's dedication and warm hospitality, paired with top-tier in-flight dining. However, the standout feature has to be the spaciousness offered - it's unrivalled by other airlines in the same class. The lounge is an entertainment hub, boasting a golf simulator, immersive 4D games, and even pool tables, as well as an outdoor smoking area. Choosing the Hublot site place if possible would be my tip - it offers an unparalleled level of privacy that mimics a personal room. They even provide sleepwear, so you don't need to sleep in your regular clothes. All these thoughtfully curated details elevate Gulf Air's service to a league of its own. Don't pass up the opportunity to experience this if you have the chance.

✅ Trip Verified | I booked a short flight to go to Frankfurt via Bahrain. Big mistake. My flight was forwarded by 6 hours without an option. This doubled my flight time. So I had to hang out for 6 hours in a small airport. The staff at DMM airport was not too friendly. I do not recommend this airline.

✅ Trip Verified | While booking they claimed I could earn miles on American Airlines. When I went to airport, on my boarding pass they gave me a boarding pass which clearly indicated that they used my American Frequent Flier number. But when I did not see miles on my American account, I contacted American who informed me that Gulf is not their partner. I contacted Gulf many times regarding this and they never replied. Either they are grossly incompetent or complete frauds.

Not Verified | This was the first time we had flown with Gulf Air, what a pleasant surprise. At the airport great staff, really helpful. The plane clean and seat comfy for economy. Food good for economy, staff helpful, entertainment system good but choice of newer films very limited. We will fly with them again.

✅ Trip Verified | With regards to terminal experience, I hope they put out a queue for those who have done online check-in in Abu Dhabi airport. I also like to express my appreciation to the airline for it's cabin crew for doing their jobs well in my recent very short flight of 1 hour. I know they had a bit of a hectic schedule since they also provided snacks during the flight given that it takes a while to serve and clean up in between take off and descent/landing. Aside from that, the A321 Neo aircraft was amazing and neat.

Not Verified |  On the outbound trip I wasn’t able to choose a seat when checking in online. On the return flight the online checkin didn’t work, it said I had to checkin at the airport. At the airport I asked for an exit seat and the checkin lady in Muscat confirmed that I was at an emergency exit. When I entered the airplane I realised I was not seated at an emergency exit, but the row behind it. I asked the cabin crew how this could happen and they just said the checkin lady probably made a mistake.

✅ Trip Verified | I was yelled at by several ground crew between entering the airport and boarding the plane, for issues that were caused by the airline. Onboard the experience is ok, but I can only imagine how bad it would be if you had a significant issue that required Customer Service on the ground.

✅ Trip Verified | Business Class from Kuwait to Chennai via Bahrain. Kuwait-Bahrain of short duration and not much to experience, though it provided options for flat bed. Bahrain - Chennai Flight. A320 Neo air has Bucket Seat in Business Class. Food I had ordered for AVML but it started with an unimpressive salad with some other odd item. I asked for some Fruits in lieu of the food, for which i was given a small cup with 4 slices of some fruits. Customer Service Pathetic would be the right word as the crew was not at all bothered about the customers at all. They never asked me if i need something else and when i asked for cookies, they didn't have any. One small bottle of water was all that was provided during the entire journey. While i was attempting to sleep, the cabin-crew was busy chatting.

Not Verified | Ground staff particularly helpful and eager to assist. The cabin of the 787 was nice and comfortable. However, the picture quality of the IFE needs to be improved. The meal was alright, pretty standard.