Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 396 reviews
5/10
3 star Skytrax Rating
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8/10

"Overall good experience"

(Bahrain)

Verified Review | London to Bahrain. Pleasant traveling, on time, left at 10:00 am, delicious food, comfortable seat, crew are nice and sometimes attentive, and amenities satisfactory. Lunge had a nice view onto the aircraft and was very spacious. Only complaint was the inflight entertainment, there aren’t many options and doesn’t entertains you for a long time if your picky. Overall good experience.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to BAH
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Gulf Air customer review

(United Arab Emirates)

Verified Review | Abu Dhabi to Beirut via Bahrain. Both legs were on board A320. The first leg on a new clean A320, the FA was helpful and they distributed a small pastry snack with water, cant complain for a 1 hour flight. The leg room was fine on both flights and seats were comfy. The 2 hours BAH transit was smooth. On the leg from BAH to BEY, an older A320 but still clean. We got a full lunch on 9:30 which is weird but so fine and yummy (chicken pasta), their food is better than Emirates food I had previously. The IFE is outdated and limited, and thats my only complaint (playing an ad for an exhibit in March 2017 and we are in September 2017!), but fine. I recommend them and will fly them again. Things to improve: - Update the IFE system - Their frequent flyer program is not working, u can register but has issues and cant insert it at all (gives error).
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Beirut via Bahrain
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"experience was pretty good"

(United Kingdom)

Verified Review | London to Bahrain. The whole experience was pretty good. Not problems with check in either way. Both flights left slightly early and arrive early. On the flight, seats were as good as any other economy with better than average leg room. IFE was sufficient. Food was quite acceptable. Only negative on the outbound was someone having a severe attack of flatulence for most of the flight. Not the airlines fault and the flight attendants did bring some air freshener for the people in the row in front of me. The culprit remained unidentified! The cost was around 1/8 of what BA asked, which is why I switched to Gulf this time. I think it was a better experience overall, though no airmiles to collect.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Bahrain
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"says flight is overbooked"

(Saudi Arabia)

Verified Review | Bahrain to Chennai. I had a confirmed economy ticket and went to book my luggage at 1945 for a 2150 hrs departure flight. After a few taps on the keyboard the agent calls up in his intercom and asks for a confirmation. After 2 to 3 mins of refreshing the screeen he asks me to go over customer service and take my boarding pass. One piece of my baggage is on the scale, which the agent advises he will keep it. Over to the customer service another agent taps the keyboard for 3 mins and then informs me to "come back at 2100 hrs". I ask him the reason, he says flight is overbooked and though I have a confirmed ticket nothing can be done. The customer service agent then goes inside the office for further consultation and I see his supervisor shruggging his shoulders and dismissing the customer service agent. I demand for the boarding pass to be issued. I am then confronted by the Supervisor in the customer service asking me to vacate the area. I hold my stance and insist for the release of boarding pass. Then I am directed to another agent in the customer service who offers me Business Class for a whopping BD 150 extra, and thus my travel could be ensured. I meekly accept the option and BD 150 flies off my wallet, and I am already exhausted by the day long travel to Bahrain.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBahrain to Chennai
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not the service you expect"

(United Kingdom)

Verified Review | We have used Gulf Air regularly, however we will not be using them again - they have gone downhill fast. The planes are old, the staff were not at all friendly and more interested in talking to each other or sleeping then serving customers. The food was poor and tasteless. The last leg of the flight two under 3 years olds screamed constantly - no help or assistance was offered. No Sky Nanny. The inflight entertainment was pathetic, old films and little choice. Paying over £3200 for two business class tickets this is not the service you expect.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Bangkok via Bahrain
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Will never use again"

(United Kingdom)

Verified Review | London to Colombo via Bahrain. Currently writing this review sat in Bahrain Airport as we are delayed for 6 hours after a 4 hour flight from Colombo. On the outgoing journey from London Heathrow to Colombo via Bahrain our luggage was left in Bahrain which meant no clothes for the first two days of our trip and additional money spent on taxis back to the airport to collect the luggage and also costs of clothes, suncream and insect protection for the two days. Unapologetic staff, terrible inflight entertainment and unhelpful staff at Bahrain airport. Will never use again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Colombo via Bahrain
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"needs a lot of improvement"

(United Kingdom)

Verified Review | London to Lahore via Bahrain in February. Service between London and Bahrain was fantastic but the service between Bahrain and Lahore was awful and needs a lot of improvement. The toilets were dirty, food was not up to the mark, staff was poor and the seats were dirty. In flight entertainment was not available. Gulf Air needs to provide equal services on all its routes.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Lahore via Bahrain
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"pleasant and hospitable"

(India)

Verified Review | Chennai to Bahrain. Ground staff in Chennai Airport were particularly attentive knowing I was elderly and travelling alone. Cabin crew on board my flight were pleasant and hospitable. The breakfast I was served was not very nice taking into consideration it was a Business Class meal. The eggs were not to my liking, but I did enjoy the bakery and other condiments. The seats was not a flat bed but it was okay for a medium haul flight and the IFE could be improved.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteChennai to Bahrain
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"legroom is really good"

(Germany)

Verified Review | Bangkok to Frankfurt via Bahrain in December 2016. Comparing longhaul economy class of Gulf Air with economy class of established airlines, Gulf Air can compete with those in terms of comfort and food. The only real letdown is the entertainment system. There is an IFE system installed but there should be a lot more variety. Nevertheless in my personal opinion seating comfort is worth more than having 200 movies available. The cabin on the A330s seems to be newly refurbished. Legroom on their A330s is as far as I can say bigger than on other airlines A330s. Bonus is the comfort on their A320s which they are using from BAH to FRA. Due to the fact that they are operating the A320 on its max range I guess the number of pax is limited. As a result those A320s seem to be kind of modified longhaul A320s with only a small number of seats in longhaul configuration. Therefore legroom is really good and the atmosphere is not as crowded as it is on other wide body economy flights.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBKK to FRA via BAH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"prices are cheaper than Emirates"

(Sri Lanka)

Verified Review | Colombo to Dubai via Bahrain. I choose Gulf Air because it's ticket prices are cheaper than Emirates, Qatar, Srilankan or etc. Actually I wonder how they manage to maintain an airline like this. Because they have very few passengers for a flight. In flight entertainment is bad compared to Emirates. Food is good but very limited. All the facilities we have to ask for (blanket, extra juice). The airport facility also good, wifi/toilet facility are very good. I had 10hrs transit at Baharain and they give me meal card (wrote on boarding pass) so I can have lunch from sky lounge on 4th floor.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteColombo to Dubai via Bahrain
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes