Germanwings

Sad affair on a flight from Treviso to Cologne. Due to non-availability of ILS landing at Treviso plane had to land at Venice airport 50 km away. At no time did the ground crew provide any information and simply carted us like cattle through the Italian countryside. Left us wait on the apron of Venice airport - without water or information. Terrible flight - without any customer service whatsoever.

Flew back from Cologne on the 10th December - flight returned after 20 minutes due to technical faults - attempted to re-board 2 hours and 10 minutes after original flight time but was told catering being loaded onto replacement thus further delay meaning flight delayed to 3 hrs 15 mins. No complaint forms as promised no non EU passenger cards given. Not a budget airline at £327 for 2 return tickets from LHR best avoided the rep in Cologne treated the whole episode as a joke.

Flew to Cologne from LHR - return flight had to be diverted back to Cologne due to technical difficulties - over 2 hours after the original departure time we were told to embark after which having endured a 15 minute wait on an unmanned bus in minus 6 degrees we were told the replacement flight was delayed for catering to be loaded. Eventually left 3 hrs 15 mins late. Promised complaint forms never materialised. Will avoid this airline in future at all costs and at £327 for 2 hardly a budget price.

STN-CGN. Delayed 30 minutes with no reason or apology given. Flight completely full with boarding well organised if somewhat slow. Due to high load locker space at premium so some passengers ended up sitting with big trolley bags under the aisle seat blocking the other passengers' exit. This went unnoticed and/or challenged by the cabin crew. Leg room poor towards the rear seats reasonable comfortable. Crew not very polite at all impossible to get smile out of them but reasonable efficient. Didn't buy anything from their menu prices seamed reasonable. The only reason I would recommend Germanwings is if the ticket is cheap and due to the fact you can collect miles for LH Miles and More programme.

On a recent trip from Stuttgart to Stansted I had the window seat in a row which was also occupied by a young mother and her four or five year old daughter. The minor took the seat next to me. Once we had achieved cruising altitude the mother produced an iPad from her bag and placed it on the table in front of the child. Then without the slightest consideration for their fellow passengers a Mickey Mouse movie was run with the soundtrack coming to all in earshot over the speakers. Since it was a reasonably short flight I plugged my own headphones in a did my best to ignore the cartoon. Now that such technology is available I think it might be high time for Germanwings to regulate such behavior. Obviously a sense of social responsibility is no longer sufficient. Germanwings usually provides a decent service it would be a shame if they allow selfishly ignorant passengers to spoil it.

London Stansted to Stuttgart Germany. Return. More than satisfied with both legs of the flight. I expected an Easyjet type arrangement but GW are definitely better. Flight attendants were snarly though on outbound leg but it was only an hours trip. Food on board should be avoided though.

On the booking confirmation form downloaded from the Internet it states that it contains all the information about the flight. Except it doesn't tell you which terminal the flight leaves from or that they operate an online check-in service. This resulted in me going to terminal 5 along with a group of Germans (flying with another airline) being delayed for check in (at terminal 1) and eventually missing the flight. My own fault for not being obnoxious enough to push to the front of the queue. I then need to cancel my return flight and try to contact the call centre to get some assistance but all calls to the UK number are barred.

LHR-CGN; CGN-LHR. Flight booked and paid for through Lufthansa. However if you are a LH Senator none of your privileges are available at London Airport if flying to Köln so was refused admittance to the Star Alliance Gold lounge in T1. Flight itself was chaos due to ground handling errors and late final figures but the in-flight service was OK if basic. Return leg from Köln was much better - able to use the Senator lounge and flight punctual. I loathe having to use Heathrow but there are few options if flying to Köln these days.

Flights to Dubrovnik Croatia on 9/22 and return to Stuttgart on 9/29/2012 were both greatly delayed without explanation. I flew with a companion on same fare and she was served a beverage and offered sandwich on return flight but I was told I could not have even water without a 3 Euro purchase because of my fare (a hotel package). The worst was that the first serving attendant did not even offer to sell me water. Access to information of our flight delay was not posted on Webpage in a timely manner and after midnight there was no information online for the flight. No information available at Stuttgart Airport while family waited from 11pm until 1am for our arrival. The scheduling for Stuttgart-Dubrovnik-Stuttgart should be reviewed and improved.

LHR-CGN-LHR. An excellent flight for a business trip. Outbound arrived on the dot return 20 minutes early. Very polite staff comfortable "best seat" with baguette and drink included very clean aircraft good legroom too. One of the best short haul flights I have taken for quite some time.