"very bad flight experience"
E Bartere (France)
✅ Trip Verified | Terrible crew, terrible food and very bad flight experience. Avoid at all cost. Cheap ticket is one thing, being taken for a fool as a customer is not acceptable.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Newark to Paris Orly |
Date Flown | October 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"told the test would be free"
N Liutikas (United States)
Not Verified | The staff had no idea that presenting a Covid recovery letter with a positive test would exempt us from having to take a Covid test before returning to the US. They delayed us until 20 minutes before luggage check in was closed, and forced us to take a test anyway because we did not have a QR code to scan. I was told the test would be free - it was not. When I presented a receipt to them 2 minutes before check in closed, they asked "why would it be free?". Initially rude, they wasted my time and money and acted like I was in the wrong for being visibly frustrated.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Paris-Orly to Newark |
Date Flown | September 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I couldn't have asked for more!"
E Galten (United States)
✅ Trip Verified | Based on all the reviews, I was prepared for the worst. Being a regular Spirit customer, my bar for airlines is extremely low. But, they had real seat-back pockets, their seats reclined and were actually very comfortable, they had free movies, nice attendants, a free (mediocre) meal, clean bathrooms. I couldn't have asked for more! Got me from A to B without making me feel like cattle.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York to Paris |
Date Flown | August 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"It’s impressively awful"
S Park (United States)
Not Verified | Never understood how bad low cost airlines can be until I flew with French bee. It’s impressively awful. None of my other experiences have nearly been as bad. The staff were pretty bad. Like I wave my arms and scream to get their attention and they somehow miss me from 2 feet away. I asked for water when they were walking around with the beverages but they walked right by me all 3 times out of 3. They push the cart right through at least 10 rows of seats. Once they were walking by with the beverage cart and went through 20 rows of seats until they decided to randomly stop. I assumed they’d return but they did not. The luggage was delayed by 2 hours. The check in process was a nightmare. Especially when I’m on vacation, I try to be understanding but some aspects were just avoidable. Delays happen, that’s ok, but some issues were just, unnecessary, unprofessional and below the lowest standards.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Newark |
Date Flown | August 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"You get what you pay for"
Jim Poch (United States)
Not Verified | Cancelled my flight, automatically put me on another flight 1 day later, very difficult to reach customer service to understand why and how to change the flight / get my money back. You get what you pay for. Very unreliable, cheap, poor quality service. Might be worth it if you're on a strict budget and have very flexible dates, but even then I'm not sure it's worth the hassle.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Newark to Paris Orly |
Date Flown | July 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"low quality service"
H Catores (Brazil)
✅ Trip Verified | San Francisco to Paris. Low price and low quality service. I pay for food in the flight and for nice seats but they dont find on the system, so I don’t have food in a almost 12 hours flight. Thanks for the experience French Bee.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | San Francisco to Paris |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a mistake at Edreams"
Konstantin Paschali (Belgium)
✅ Trip Verified | I booked a flight from Papeete to Paris via San Francisco on Edreams. They proceeded to the reservation on French Bee. When I arrived at Papeete airport, I was asked to collect my luggage in San Francisco. This was something I could not do, as there was only two hours of transit time. I tried everything, I stressed all the people in the customs line to try to arrive on time, finally I missed the flight to Paris. In San Francisco put me back on the next flight to Paris (2 days later). I asked them to book me a hotel which was refused because for them it was a mistake at Edreams. They left me without a solution. I had some money and I was able to book a hotel (end of holidays=limited budget). When I came back, I tried everything to recover the hotel and restaurant expenses.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Papeete to Paris via San Francisco |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"everything was exceptional"
A Flores (South Korea)
✅ Trip Verified | Paris to San Francisco. After reading negative reviews after I had already booked my ticket, I was bracing for the worst, but to my surprise, everything was exceptional and trouble free. Check in and boarding was fast and efficient. The plane was brand new. The food was good, there was even a baguette instead of the usual roll. I was seated in the last row but the seat reclined all the way, first time I’ve ever seen that. The inflight entertainment was similar to other long haul flights, a selection of new releases along with some older movies. I’m not a tall person but there seemed to be a lot of legroom, more than discount carriers for sure, it seemed the same amount of space as a major carrier. I was surprised to read that others said the seats were tight, it all seemed fairly roomy. Maybe my plane was different? Anyway, I’d totally fly French Bee again, such a good value! I’ve been on over 50 flights the last five years, and I would say this was in the top 5 for sure.
Aircraft | A350-900 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to San Francisco |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"staff is super nice"
T Bauliizier (United States)
✅ Trip Verified | San Francisco to Papeete. I've flown on French Bee 10 times now and it was always perfect. Aircraft is brand new, seats go very far back, staff is super nice. Movie selection is awesome. Check in in Tahiti was very long.
Aircraft | A350 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | San Francisco to Papeete |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"misleading commercial practices"
Etienne Noualhat (United States)
✅ Trip Verified | Paris to San Francisco. French Bee is the worst. I have nothing to say about their cabin staff services, they are very professional and it is like any other Economy Class type of flight: long and tiring for everyone. My only problem with FrenchBee is with their customer service: I suggest you never have to make a modification on your flight: FrenchBee will take your money and send you a confirmation, then later cancel your confirmation and tell you that you have to pay for another flight (if you're lucky to see that they canceled your reservation.) I do not recommend you to fly with them, their unfair and misleading commercial practices is something that should not be allowed anywhere in the world.
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Paris to San Francisco |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |