FlySafair

✅ Trip Verified | Cape Town to Johannesburg. This is honestly the worst service that I've received from all airlines. The staff at the Cape town airport is rude and incompetent. The only person willing to help was the manager at the safair counter. Your check in department don't have any people skills. I refuse to pay for a service that treats us this way. They are totally unprofessional. I wont recommend this airline to anyone

✅ Trip Verified | Cape Town to Johannesburg. I will never ever make use of FlySafair again. I am very disappointed. How do you people book a family with 3 small children on different seats even if we booked it a 3 weeks before the flight? When boarding, a hour before takeoff i must find out that i need to go to the Police station to with a copy of my children's ID's to certify them. How do you charge an extra R250 per bag? This is unacceptable.

Not Verified | Port Elizabeth to Johannesburg. This morning Me and My fiance need to flight back to Johannesburg, at 8:40. At Check-in they say we have missed are flight. I told the lady at the check-in that its only 8:05, she said sorry but you have missed your flight. Just because we were late to check-in. They told me that they only have a flight to Johannesburg at 20:50 and i need to pay R1100 to ensure we have a place on the flight.

Not Verified | Port Elizabeth to Durban with FlySafair. I would like to compliment your ground staff / check-in staff who were on duty at PE airport at 14h30 on Friday 14th June. I had a really ill colleague travelling with me to Durban, and requested if they could help me with 'assisted boarding' as I hadn't requested that when the booking was made. Your staff were nothing less than accommodating and amazing in the way in which they took over and took care of her from check-in to her getting into the vehicle in Durban.

✅ Trip Verified | Cape Town to Lanseria. Pathetic Service! Will never ever fly with them again. Unfriendly service and ridiculous to pay extra for bag. Thank you Kulula for great service always!

Not Verified | Johannesburg to Cape Town. The flight was perfect the flight attendants were very nice. Overall it was a good flight. It was so cheap and the money was worth it I couldn't believe you can fly for just about five hundred rand it was nice.

✅ Trip Verified | Johannesburg to Durban. I had to attend a funeral in Durban on 17/5 at 10 30am. Booked a 6.30am flight. This flight was delayed for 5 hours. Only left Johannesburg at 11.30am. Did not make it to the funeral. The purpose of going to Durban was not met. Safair did not provide compensation for the delay.

✅ Trip Verified | Johannesburg to Durban. I am disgusted with the service I received at OR Tambo with the Ticket sales when I came to check-in for my flight that was at 11:05-12:20 to King Shaka international airport, the agent looked me in the eye and told me I have missed my flight when the flight was still within the airport, when I got there in time for my flight. I was shook for a moment he refused to print my ticket and dismissed me to look for other flights that at at 1600. The guy did not provide the customer service to ensure that passengers make it on the flight booked. I do not have money to waste I am never flying with you guys ever again. I had to book Mango to make to Durban on time and make it to work and they exceed customer expectations!

Not Verified | Terrible customer service, call centre takes ages to response and they keep putting you on hold for a significant time. I booked a ticket single for my wife and myself, Johannesburg to Durban I changed my flight paid a huge change fee almost the same price as my ticket for a day earlier. I received confirmation that my flight was change, and they added a return flight. I needed to change my wifes flight for an earlier flight on the web site I selected her flight and the system automatically assumed its a return flight Durban to Johannesburg no warning all all I choice a flight and when we received the confirmation slip her flight is a return flight. Tried calling the call centre for assistance I am waiting on the line and put on hold now for 29 minutes. I don't recommend this airline surprised that they won best airline award.

✅ Trip Verified | Port Elizabeth to Johannesburg. There are hidden cost when you fly with FlySafair. The website is not clear about additional costs such as luggage, what is included, or what is excluded.