FlySafair

✅ Trip Verified | Landed at 16:20 Disembarked at 16:25. This is the info given to our transport. Then waited until 17:20 - that is more than 50 minutes for our luggage! We phoned the airport manager. He informed us that Safair chose not to use the airport’s luggage transport, but their own, which is LPO Agents. There was an official sitting where the luggage was supposed to come out. She did not even look up (from her afternoon nap!). Would have been nice if she could have just informed everybody why no luggage was coming? Shockingly bad service!

✅ Trip Verified | Once again, flight on time / early. Contact centre easy to get hold of and organized a change efficiently. Check in online no hassle, staff on plane excellent, comps to Robin on this mornings flight, she was a great example of working with a smile. The only negative is obviously the increase in flight costs but that's everywhere.

Not Verified | Durban to Johannesburg. FA 477 and 478 always have faults and flights are delayed. My wife and I commute between Durban and Johannesburg. This is the second time now that one of her flights will be 3hrs delayed. This is entirely unacceptable and inexcusable. We spend so much money for this ridiculous service with poorly trained staff. Wake up and stop stealing our time, money and energy.

✅ Trip Verified | Durban to Cape Town and return. Smooth, efficient flight experiences both ways. Website worked well for purchase and check-in. Bag check-in only begins 2 hours before departure. As a result, the queue at the bag check-in counter for flight 161 was very long as Safair has a number of flights departing Durban in the late morning and noon hour. Was happy I had paid for priority (standard) service as the queue was very short for the priority desk check-in and bag drop. Both flights were completely full. One huge plus for this airline is the seats cannot be reclined. Good decision, Safair! Snacks and beverages were offered for sale on both flights. Maybe it was my ears, but the cabin of the 737-800 seemed to me to be noisier than the cabin of the older 737-400 we rode on coming back. We struggled to hear the pilot's announcements on the -800, but could understand the announcements with no problem on the -400. My daughter commented that the legroom on the -400 seemed to be greater than on the -800. Both flights arrived and departed on time. At both airports, our bags were waiting for us on the carousel upon our arrival. We'll definitely fly with this airline again.

✅ Trip Verified | Excellent flights between Johannesburg and Mauritius. We paid for extra legroom (which was worth the money as normal seats are quite cramped). Both flights left on time and arrived slightly ahead of schedule. Crew were friendly and efficient and we were even provided with a box of food which was unexpected.

✅ Trip Verified | Flysafair has very poor service. I missed my flight to Durban because my international flight was delayed. Upon arrival at OR Tambo, I paid to be on standby, but it appears many people were being placed before me. I will never ever take it again. I had to forfeit my ticket and purchase another ticket from another airline.

Not Verified | Absolute ridiculous service on a flight delay of more than 4 hours. Firstly the airline issues some vanilla notice as if this is standard practice, and later on even tried to argue that I’m not entitled to go on standby for an earlier flight as the original flight was only delayed not cancelled. Secondly, there is still no explanation or even apology for the terrible service provided. Clearly Safair’s dominant position on the domestic flight market is going to their heads and timekeeping or customer service is no longer of much concern.

✅ Trip Verified | What a horrible experience. The flight was delayed with 3 hours. Then drunken disorderly passengers swearing shouting and passing comments and treated the cabin crew like dirt.

✅ Trip Verified | Overall a comfortable flight but extremely frustrated that I paid for priority check in and boarding and received neither on both our flight there and back! Feel ripped off and like the option to purchase priority is an absolute scam. Still had to wait in all the quest both at the check-in counters and on boarding the flights. If you can’t deliver the service, don’t offer it and certainly don’t charge your customers for it. I had 2 other passengers with me who I also paid priority for. What a waste!

Not Verified | When exiting from flight Joburg to Cape Town FA204 I experienced your airhostess are exceptionally rude. The flight was busy disembarking and after standing up tp proceed to the back of the plane she ordered me very disrespectfully to return to my seat. I was four rows forward and had no options to return back to my seat as there were people behind me. I had to asked her repeatedly to let me pass. She again insisted - deeply embarrassing me in front of everyone. As a 44 year old disabled woman I was left feeling deeply humiliated - like a child being shouted at by an adult. I appreciate that staff need to keep order, but this was taken way too far. In all the years that i have travelled i have never ever experienced such poor behaviour from an airhostess.