flydubai

Not Verified | Old plane, poor service, barely any announcements. No in flight entertainment, this was a 5 hour flight. Flydubai operate flights on behalf of Emirates, there is poor communication between these airlines, I don’t understand how Emirates can associate themselves with such a low standard. At the gate at Zanzibar airport our flydubai flight was cancelled due to technical issues. We were at the airport for 5 hours until we were bused to a hotel for an overnight stay, awaiting information. During our time at the airport we were not given any water, little information and minimal understanding for our predicament. It was chaotic, the airline staff were verging on rude. We felt treated like cattle, and that we were the problem. When they did have information, that we were being sent to a hotel as the new flight would be some time away, the staff at the desk relayed this in a disorderly way, they had access to loud speakers but didn’t use them, therefore important messages were not reaching people. One of the passengers was helping organise a flydubai desk clerk as he didn’t have a clue and couldn’t cope with the pressure. The flight was rescheduled for 26 hours later. Many of the passengers missed their connecting flights including us. On arrival at Dubai airport we were instructed to go to the Emirates desk to collect boarding passes for our rescheduled flights and to collect hotel vouchers, as the new flights were the next day. At the Emirates desk all the passengers on the cancelled Zanzibar flight were told by Emirates staff that we had all been booked into the Dubai airport Holiday Inn Express. We were told to meet a shuttle bus which would take us there. On arrival at the holiday inn express we were informed that they knew nothing of this booking. They called FlyDubai who also said they knew nothing. The hotel bused everyone back to Dubai airport, this is approx 60 people, including families with young children, elderly relatives, all travel weary, confused and fed up. And we were advised to go to the emirates desk again. The staff on the emirates desk said that it wasn’t really their problem as it was a flydubai flight cancellation. They would send a flydubai representative to come and speak to us. The emirates hotel booking staff gave the impression they didn’t need to help us and were doing us a favour by making calls, but it wasn’t really their problem. We were being passed around, no one was able to give answers. When a flydubai representative finally came to see us he didn’t really know what was going on. Said they had made a mistake and that a new bus would come to take us to Aloft, he said it would be 20 minutes. An hour later, still no bus. I asked at the emirates desk if they knew anything, they said it would be 10 minutes. The bus didn’t come. Another flydubai rep came down and advised his colleague we were at the wrong place. So we had to walk back to the original bus stop to be transported to the Aloft hotel. We landed in Dubai at 3pm and didn’t get to Aloft till 10pm. This was another 7 hours of additional faff time for 60 people who had already experienced a cancelled flight, poor service and under the circumstances were being incredibly patient about the situation. 45 hours later than planned we are back home. We will never use this airline again.

Not Verified | Upon arriving at the airport, I expected a seamless and premium boarding experience, given the premium price I paid for a business class ticket. However, I was met with significant delays during the boarding process, causing unnecessary inconvenience and anxiety for me and my fellow passengers. To make matters worse, despite the considerable delay, the flydubai did not offer any form of compensation or gesture to alleviate the inconvenience caused by the boarding delays. This lack of acknowledgment of the inconvenience experienced by business class passengers is disheartening, as it implies a disregard for the value of our patronage. As a loyal customer, I believe it is crucial to bring this matter to your attention. I have always held the airline’s services in high regard, but this recent experience has left me feeling let down and dissatisfied.

✅ Trip Verified | I flew for a short break DXB-EVN. Outbound was with an older aircraft and the old configuration of business class of 2-2 seats were not fully reclining into flat beds however was spacious and comfortable, crew were very friendly and attentive they came with welcome drinks and hot towels and the meal was delicious inflight entertainment was alright and the inbound was with a brand new aircraft with lie flat beds again a wonderful experience with extra privacy in seats on the 2nd row as it comes with 1-1 configuration all in all was a very nice experience.

✅ Trip Verified | At the boarding gate I was lucky to face the most negative attitude person in the world and when I tried to complain I found out her manager was even worse than her. He did not look whilst taking a personal phone calls while I am talking to him. I ended up asking him his name and with total ignorance he left me with out telling me his name, saying you're not authorised to answer.

✅ Trip Verified | The worst experience we had with FlyDubai, flight was delayed for 3hours, and because of that we missed our connecting flight from Dubai to Doha. They arranged next flight after 8hours, they don’t even provide hotel accommodation even after asking them. They asked passengers to sit on chair for 8hours. Even the help desk persons, they were very rude with passengers.

Not Verified | Very bad services / very expensive / our baggage arrived with big delay / very very cheap meal / no responsibility / no passenger pack / low quality for meal

Not Verified | Terrible airline. The cabin crew had everybody sit tight for an hour without AC on waiting for clearance. The temperature in Dubai is 45 degrees celsius and people were barely able to breathe. The cabin crew were rude when asked about any information. The flight was already late for take off and add to it everyone melting of the extreme heat sitting in a small closed cabin without AC without any clarification on expectations as to when we would be moving or getting the AC on.

✅ Trip Verified | The worst experience I ever had in an airline. First of all the flight attendants were rude and unprofessional. The other things to be mentioned are, 1. My American Tourister check in bag was dented in two corners and the wheel got broken. The handling of the luggage is so bad that I am still counting the number of scratches number of scratches. And remember, this substandard service is after paying for each kg of baggage. 2. While serving food and beverages they forgot it is an international flight. 200 grams of pasta for the 6 hours journey from Dubai to Zagreb. Forget about complimentary alcohol, they don't even serve enough water. Only once they served 100ml water and when asked for additional pack they said free water is over in the flight. Are you running a local taxi service! 3. No complimentary movie, documentary on board. Only Quran is free to read. Keep your religious beliefs at home and learn to serve passengers. And no complimentary headphones, which I got in almost all international airlines I travelled earlier. 4. I forgive them for this understanding their poor financial condition.

✅ Trip Verified | While travelling with Flydubai anything that can go wrong will go wrong. I have booked with my family a tour from 15 to 23 June this year on Maldives, flight from Minsk to Male (connection in Dubai). The flight from Minsk to Dubai was delayed repeatedly, we stayed at the airport for a whole night, and then it was cancelled. We have spent a day in a hotel near airport. Next flight has been scheduled for the next night but it was delayed for an hour. Because of this, we did not get to the connection flight (when we passed the passport control it was already last call). Our flight was rebooked for the next night, we spent another day in a hotel in Dubai. My son felt bad after two sleepless night and me with my wife felt exhausted. The last flight (Dubai – Male) was also delayed but it is not the worst. They lost our baggage. Btw, before that flight I have asked if the baggage is on the same plane and the staff representative confirmed. Therefore, we have lost almost 3 days of holidays and Flydubai refused to compensate neither lost days at the resort nor compensation of moral harm. I assume based on the feedback and the comments it is a common practice for Flydubai to act like that. Never recommend this company to anyone.

Not Verified | Our beautiful vacations were ruined because of Fly Dubai! We have booked a flight to Ljubljana with one stop at Dubai. When the time came for us to finish our vacation at Zanzibar, the flight was postponed I don't know how many times and after the entire day at the terminal they told us that the flight is canceled due to technical problems of the plane and then the entire FlyDubai representatives at the airport have gone and nobody told us anything. We were left completely alone without food and water which they are obligated to provide in this cases. When we were very very angry, and finaly able to find someone from FlyDubai, they arranged a hotel where we arrived at 4.30 in the morning. I will not even mention that the hotel didn't have enough rooms and many of us had to go to other hotels and went to sleep even later. In the morning, they told us that they will pick us up at 11am, since they arranged a flight for us that will leave at 2.20pm. We were there at the terminal again, and of course there was no flight at 2.20 as promised. Meanwhile, we received numerous untrue information from the representatives (for example, they told us that we will go to Zagreb next day, then after 10 min they told us that we go to Ljubljana after 3 days, and then after 15min they told us that all plains are full and that we have to wait, and so on), it was an absurd, we got really afraid that we will never leave Zanzibar. Then, the plane finally arrived and we came to the hotel in Dubai at 1.30am next day (because we ofcourse missed our connecting flight to Ljubljana). We slept for 2,5 hours and then we went from Dubai to Vienna, which is 5 hours bus drive to Ljubljana. Many of us had problems because we missed the entire day at work, many of us got sick because we were so tired and nervous, and some passengers also did not have enough medicines with them, it was a nightmare!!! So, we left on Saturday afternoon and came home on Monday evening, in those 2 days we slept only for a few hours, it was an agony and now they don't even want to give us a refund which are obligated to give, their excuses are a true disaster. Don't travel with them if you want to come home.